iPhone 12 losing service

Jumping in here, I have no vpn app installed and I still have a issue... so I would say not a vpn app issue. I even did what Verizon told me get a new sim didn’t work, turn off 5g didn’t work, updated to 14.2 didn’t work. I see a carrier update was implemented in the update but nothing has changed the fact the phone drops all coverage for no reason.

That was my point the whole time. I have no app installed (though VPNs aren’t bad lol) and my AT&T iPhone 12 pro has this issue. AT&T said they’re aware of the issue and should have it resolved within a week. I think they were just telling me that to get me off the phone.

Nobody said it was a VPN issue. Some barrack room lawyers just like a place to write essays.

Apple Support did what many volunteers on here do and recommend removal of unnecessary apps that are *known from experience* to cause many problems. VPN and third party security (Avast, Norton....) being the most notorious.

Once the **** has been removed you can try and diagnose any problems that remain..

Hey, hi, it’s me again on WiFi because my phone is a paperweight without it...Has apple recognized this as an issue yet? Or are we all supposed to just connect to WiFi wherever we go because we have no service without it? I convinced Verizon to send me a new SiM, but then found out after that it more than likely won’t fix the issue. I’d rather have my iPhone XS with sprints terrible coverage than have this issue lol.

Spoke with Apple 3x, spoke with sprint twice. Everyone pretending they have no idea what’s going on. Just got off with Sprint and finally had what seems to be a legit tech support. Cliff notes:

1) She confirmed she is hearing about this from 12s. Also said Apple is known for pretending they aren’t aware of issues. She’s worked for sprint for 9 years.

2) She suggested swapping my Sprint SIM, to a T-Mobile SIM, basically she thinks that the sprint sim is trying to connect to the T-Mobile network, and an issue is happening. Claims a T-Mobile sim should alleviate this issue as it will be directly on T-Mobile network. I don’t know enough about this stuff to know if this is legit or not.

3) I asked if I switch to T-Mobile sim, and issue persists, what do you suggest? She said switch carriers. I was actually shocked she would say this because of sales techniques etc. I told her about these threads with Verizon/ATT.

4) I have switched off 5g, still lose bars with LTE. I have reset network profile (##872 etc). I have completely deleted IPhone and started from scratch. I have updated network settings. Absolute nightmare

New SIM cards won’t help. I have had two different iPhone 12 Pro’s through Verizon now with two different SIM cards switched out. Still dropped calls & missing text messages. I also called Apple today & while speaking to the technician it happened again four times while talking to him. He couldn’t hear me for 15 seconds & then he could. He said it was the microphone but then after a few minutes the call failed altogether & he had to call me back. Apple seems to be aware of this problem but not the solution. Iv’e wasted a lot of gas, time & money on this problem.

I went to T-Mobile today and swapped my sprint sim for T-Mobile sim. The girl there also confirmed everyone having this issue, has a sprint sim and this has been solving it by switching to the T-Mobile sim. Don’t know if it’s bs or not will tell tomorrow when I go to the park I have the most issues at.

I also have the same issue here. I bought a Sim-free iphone 12 pro and I am using it in Ghana. The problem I am experiencing is that. It won’t make and receive calls when an MTN sim is inserted but works with a Vodafone sim. With the MTN it drops signal intermittently and I managed to make a call with it on a few occasions but it has stopped working. If you call my number you get a “switched off” message from the carrier. If you try making calls out you get “call failed”. Surprisingly LTE works internet usage and there is no 5G network in the country yet.

This is happening for me in the UK too on EE.

I have 5G turned off. I have Dual SIM

the phone randomly completely drops service. the only way i can get it back is by rebooting the phone.

To confirm 5G is disabled as im in dual sim mode. Both Networks are EE.

PLEASE HELP!! this was find on my 11 pro

same thing is happening to me. I had an iPhone 8 before and where I live I usually get 1-2 bars of LTE. Ever since I got the iPhone 12 pro I’ll find myself with no service for pro longed periods of time while I’m at home. Same service provider as before so this shouldn’t be happening. The second I turn airplane mode on and off I get service back. I’ve read that the phones antenna is stuck between two cell towers and can’t decide which one to use.

Same here. Dropping calls at my desk that has never happened through two prior iPhones. Signal looks much lower. I've not seen a "no service" warning, but calls dropping and signal strength much lower.

Update: i managed to get my phone to work by downgrading the network from LTE to 3G. If I leave it at LTE I can’t make and receive calls. This is a temporal fix as 3G speeds are not ideal for me as an IT Consultant and a farmer.

Just got my iPhone 12 Pro Max today and am having the exact issues laid out in this thread on Sprint/T-Mobile.

Contacted both and am just given the typical “reset network settings” crap that I’ve done 4 or 5 times today. I’ve probably ran through at least 45-50 different troubleshooting steps.

This is a terrible experience.

I’ll tell you what Apple you have all these people so annoyed and ****** ☝️You are going to lose a lot of die hards with this pointing fingers crap. You are starting to act like you are a android phone company. Fix YOUR issue. I am not thrilled the least owning a new iPhone 12 pro paper weight

Literally just got my iPhone 12 pro max today and when it’s on 5g with full bars the internet simply doesn’t work. Can’t send texts can’t do anything. Tubes it off and am just using LTE now. Really really disappointing . Verizon doesn’t seem to have a clue and no one at Apple is saying anything .