iPhone 12 losing service

Of course upgrading to 14.2 didn’t fix it.

Now I have absolutely 0 bars. Phone reset, network reset, phone won’t even allow ##872383# call, etc. airplane mode on off nothing. Literally 0 bars now. Other person in house just got 12 max and has 5g and all bars. This is unreal!!!!! Where is tech support in this thread???

If it is under 14 days since receipt, return it.

If you are in Europe you can do that after the 14 days by law.

If you have photographic evidence that another ip12 in same house can get good 5G on the same provider then surely the phone has a problem. Try support again .

Don’t know if this video will post, but here is a perfect example of what I’m dealing with. It switches from 5G to LTE tons of times within a minute all while giving me no actual data working. You have to go full screen to see signal.

https://youtu.be/ZMsazL6FvHE

You asked where tech support was,

That is where.

Here we are fellow users and often have tips that Support may not have in their script, but until some of us have owned ip12, or experienced the same problems, or helped a few people fix theirs, we can only point you to Apple Support.

If you had the phone less than 14 days you can reject it. With these faults from day 1 I would do that.

Most retailers have a restocking fee. Should a customer have to pay a restocking fee for a product that will likely be fixed? No. Apple should step up and fix the issue. It’s apple. It’s not a mom and pops store. Your response makes no sense.

Spoken to apple support about the issue.

they advised they have had no reports of the problem. Went through all the normal troubleshooting rubbish only to be told they cannot escalate the issue to engineering and subsequently have blamed the carrier

terrible service. If they aren’t willing to open an engineering case, it’s not surprising they have no reports of it!! As they aren’t logging it down!

shocking

Cash or not. There’s a restocking fee every where in the US. Do your research.

Per apple website:

iPhone/iPad return policy

If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit). A 15% restocking fee will be assessed on closed box returns (per unit). Please visit online Order Status or call 1800-MY-APPLE to request a return. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation.

Same here. Everyone stop saying oh if it’s past 14 days just do xyz. We all know this. Vast majority of us are OUTSIDE the 14 days and our carriers won’t make it right and Apple pretends there is no issue. Ha e talked to Apple 4 times and T-Mobile in store twice and on phone 4 times.

Dunno. European and UK consumer protection would allow full refund ftom retailer for goods not performing as expected in the first three months at least.

Your rights may be different. You don’t say where you live on your profile.

Coming here will not get it fixed or a refund. Contact Support or arrange a repair.

So....what’s everybody thinking? Do we wait for some fix to be rolled out? Go back to our own phones and return the 12s?

Ive seen some comments how this has happened before long ago with a previous phone release? Anyone have experience with that?

Ive done the whole 9 yards. Replaced SIM, talked with T-Mobile 5 times, talked with Apple 5 times, everybody (including senior Apple support) still just tries to get me to do the normal troubleshooting steps and some say they’ll escalate it to engineering...this is kinda pathetic to be honest.

The carriers don’t acknowledge the problem and neither does Apple. You keep saying contact Apple, we all HAVE along with the carriers. We have gone in store etc. Your comments have been extremely helpful mate 🙄

If you have done all that troubleshooting with Support, including replacing SIM, resetting network settings, restoring the phone with your computer, contacting the carrier for new SIM and taking the phone to Apple Store, what else do you think can be suggested?

Your scorn for me trying to help is inappropriate and you nay be pleased to hear this is my last post here.

yes my xs max has the exact same issue for months before they sent a fix. Unfortunately my 12 pro max is way worse. It won’t even connect to 3g nor will my LTE stay connected. If I lose service it won’t regain service unless I restart the phone.

Ah, the policies I stated are for US consumer/retail purchases; businesses may indeed be subject to restocking fees because of the different price structure involved, and Apple does charge fees in other countries (Singapore is one.)