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joxesCA Author

Level 1

93 points

iPhone 12 losing service

Received my iPhone 12 Pro on Friday. Activated it on Saturday. Sunday I drove for 10 mns and when I arrive to my destination I saw no reception bars and No Service. And in the middle of the screen in a grey box: Your iPhone is not Activated.

The only way to get the connection back was to toggle Airplane mode to ON then OFF.

The iPhone had the cellular mode to 5G Auto. I switched it to LTE to test. And it was the same.

So I resetted the network settings: same issue and I resetted the iPhone as a new iPhone and reinstalled everything from scratch (not from a saved backup): same issue.

I drove my car and found the exact location where the phone lost the network. If the phone lost the network it means I reach the end of the coverage area from a certain antenna. It looks like something happened with the phone when I reach a zone covered by a new antenna.

I called my operator and they told me that everything is good on their end and I have the right SIM card for a 5G device.

I called the Apple Tech Support and they remotely installed on my phone two profiles:

Baseband and Telephony Logging
CFNetwork Diagnostics

I was able to replicate the issue after talking to the Apple Tech and I was able to submit the report.

I pushed a little bit the research and I found on Reddit a lot of people talking about the same issue not only on Verizon (my carrier) but also on AT&T. Just use the title I typed and you will find the article.

I never had such issue with the 11pro.

[Re-Titled by Moderator]

Posted on Oct 28, 2020 11:31 AM

Top-ranking reply

machado22

Level 1

32 points

Posted on Feb 9, 2021 5:49 PM

I am surprised this situation has not been addressed properly by the carriers or Apple. They each seem to be ignoring and hoping the problem will go away. Which it will NOT!

Imagine paying hard earned money for a product that only works, "part-time"? Clearly that would be frustrating for all consumers. Nobody likes to waste money.

I was already given a replacement phone and SIM cards and guess what-neither of them corrected the issue. Once again today I have 1 bar, 1 bar of signal strength at home. My phone is resting on the table and only has 1 bar. No reason for that. Unacceptable. Then when I left the house for a short drive, I lost all signal strength for about 4 minutes, had to go in and out of airplane mode for the signal strength to reset. UNACCEPTABLE!

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956 replies

LD150

Level 10

91,371 points

Dec 3, 2020 7:59 AM in response to victuals

You are quoting a page 1 response . That was the advice at the time.

SoGaMom

Level 1

4 points

Dec 3, 2020 8:51 AM in response to victuals

The Verizon rep told me some people have had success taking the SIM cards out all-together. He said these phone don't need a separate SIM card. Has anyone tried using theirs without the SIM card?

Dec 3, 2020 10:24 AM in response to joxesCA

I'm having the exact same issue its becoming a real problem. I get in my elevator in my building and loose service when I get home and it doesn't reconnect

Dec 3, 2020 6:18 PM in response to joxesCA

Same here, losing audio. Bouncing between 4g and 5g. And dropping calls. All over town, places I’ve never had a single issue. Hope a fix is coming soon.

victuals

Level 1

8 points

Dec 4, 2020 5:37 AM in response to CATManRetired

Since I have tried this simultaneously with both ATT and Verizon and two new iPhone 12’s, it cannot be JUST the carrier.

Dec 4, 2020 6:49 AM in response to AlexSWong

My friend at apple said try disabling the 5d and forcing lte in the cellular roaming section. have not confirmed it works yet

victuals

Level 1

8 points

Dec 4, 2020 7:25 AM in response to evafromcalusco

I asked for a replacement and they gave me a shipping label that FedEx doesn’t recognize. I am stuck in a circular loop of pain.

Make sure FedEx recognizes your Tracking Number.

Dec 4, 2020 7:35 AM in response to joxesCA

I to am having trouble with my IPhone 12 dropping service. I wish I had never traded my IPhone 10 in. Hopefully Apple or Verizon will get this fixed soon!

Dec 4, 2020 8:17 AM in response to Galefrompaducah

Talking to apple customer care tells me that apple has taken a notice of the issue and it is a software issue. Apple also commits to work on an update to fix this issue. Fingers crossed

Dec 4, 2020 10:58 AM in response to GregGreenhawATX

It does not work.

1972Yogi

Level 1

4 points

Dec 4, 2020 2:50 PM in response to joxesCA

Mine does the same thing. No service at all. Have to power down and restart.

Dec 4, 2020 4:37 PM in response to joxesCA

I am also having the same problem. Phone randomly looses service. Never had the issue with the iPhone 11. Also notice battery life in standby eating it up

Dec 5, 2020 11:18 AM in response to ctthorne

I feel bad for you with your Xr problem. For me, at least have a clue why my wife’s phone is having similar problems that I have with my 12 pro.

This is going from bad to worse.

Dec 5, 2020 12:55 PM in response to joxesCA

I have the same issue with my iPhone 12 Pro on Verizon. My calls drop as much as 5 times during an hour long call. It is insane.

Fab0s

Level 1

4 points

Dec 6, 2020 5:24 AM in response to MFatani

For the battery percentage, simply scroll down the command center byswiping down from the top right corner. It’s displayed there, no need for the widget.

iPhone 12 losing service