You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro Screen needs a torch shined on it to be seen.

Hi All,


Strap yourselves in for this issue. So one of my Mac's - a Macbook Pro 13" 2016 has a screen issue. When I turn it on the screen appears black. Wait don't go on to the next issue - it isn't a black screen of death. So if I connect a monitor it works fine - so the Mac is definitely loading up.


So - and this is where it gets weird - I was physically checking the screen using the torch on my iPhone and I noticed that if shine a light on the screen I could make out the login icons!! I managed to use the light to find the cursor and logon and the computer loads up fine. I've included a pic so you can see it.


I then checked the screen brightness using siri to put it to the max brightness and was able to navigate to the preferences to uncheck auto-adjust brightness and check and weird issues under displays but nothing changed it.


I've also attempted the following:

PRAM reset

SMC reset


I've also managed to restart and using a torch to cast light on the screen as before managed to start it in OS Recovery mode and re-install Catalina but it still doesn't reset the the screen or make it any brighter.


So basically, everything is loading up fine but the screen is black, if I shine a bright light on to the screen I can faintly see the desktop screen and login. Any ideas what the problem could be or anything else I can try?


Really appreciate your help on this.

Thanks.


MacBook Pro with Touch Bar

Posted on Oct 28, 2020 12:29 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2020 2:04 AM

Thank you. Just to help others that may find the same problem. There is an official Apple Repair programme for some MBP's like mine with a defective screen: https://support.apple.com/en-gb/13-inch-macbook-pro-display-backlight-service


And the cost for a repair if it's not's covered under this scheme is currently £546 in the UK.


Hope that additional information helps.

2 replies
Question marked as Top-ranking reply

Oct 29, 2020 2:04 AM in response to neuroanatomist

Thank you. Just to help others that may find the same problem. There is an official Apple Repair programme for some MBP's like mine with a defective screen: https://support.apple.com/en-gb/13-inch-macbook-pro-display-backlight-service


And the cost for a repair if it's not's covered under this scheme is currently £546 in the UK.


Hope that additional information helps.

Macbook Pro Screen needs a torch shined on it to be seen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.