iPhone 12 not getting group texts

Yes I hope it gets fixed ASAP. I am missing tons of important work messages. The weird thing is if my husband and I are included in a group chat, he gets different messages than I do- we both are missing out on the entire thread though...

Unfortunately, turning off WiFi calling does not fix the problem on my iPhone 12 with Verizon. Group messaging still does not work if a single recipient has an Android device. I can message the Android user one-on-one. But adding that user to a group chat blocks the message from going out, even to the other iPhone users in the group.

I spent three hours on the phone this week with Verizon. They said iPhone had admitted there was an issue but in the meantime, they tried several things to fix the problem. They reactivated my phone three different times. I can now receive group texts when one includes an android. I am still occasionally having to turn my wifi off and then back on to send a text but on the most part, it is working. Certainly better than not getting any texts.

This thread was started Nov 2, 2020 and latest message reports that the issue still has not been fixed on Feb 17, 2021. Yuck. It would be nice to see a response from Apple if they want to keep their reputation as customer friendly and tech savvy company. Especially after having the Apple and Verizon CEOs touting how well their companies are working together during the iPhone 12 product announcement.

I’m not having the issues as much as I did when I first purchased the phone. It still needs to be fixed. My husband has an android. I need to be able to communicate with him by text and be assured the message went through.

Answer: So I tried to do the Wi-Fi calling setting; it was already turned off for mine.

what I did was I shut off the phone waited five seconds took out the chip (I have a Sprint phone and I have an iPhone Pro Max)

Then I put the chip back in and then it worked all of a sudden.

i’m wondering if it may be from switching from AT&T to Sprint or T-Mobile because that’s what happen with me is I just came from AT&T and changed it to Sprint T-Mobile so if you are switching carriers maybe it’s just a chip malfunction so try that. Hopefully it helps please like if it helps.

Well It worked for mine so idk what to tell you. You could try it. Then do a new group message.

you can’t say for sure “it’s not” when in fact you have no solution to your problem. It’s many things; this is what worked for me. I understand the frustration I had to deal with it for two days. Sorry

I’ve done a new SIM card, I’ve made sure settings were good, it’s been happening since My new phone. My husband has the same. One of my business partners has the same issue. He gets different texts from a group message than I do. It’s so frustrating.

SO frustrated with this phone... called Apple AGAIN and am getting a new phone shipped out, will see if it’s ALL 12 pro max phones or just lots of lemons! Fingers crossed, will be here tmrw so will update tmrw

I purchased a new iPhone in February 2021. Immediately I was unable to send group text messages or receive them. The issue has been resolved. I have 12pro max. My carrier is Verizon. I don’t know if the issue is the same for other carriers. But after many hours with tech support the issue was actually very simple. Upon purchase of my phone a block had been placed on this functionality. I don’t know why. But I suggest downloading an app called tech coach. This will open a chat with support. Simply ask them to check this issue to see if a block was placed on your phone. They were very helpful. Good luck.

I would agree with tech coach being a scam or phishing. I tried it out of desperation to fix my group text issues. They had me do a few things that I had already tried such as logging out of iCloud and logging back in... they had no idea how to help. I suggest not using that service. They said I would need to talk to a tier two rep... yea sure...

I called at and t- they really didn’t know much either- did some trouble shooting which did not solve the issue... so if someone has had their issue resolved I’d love to hear how it got resolved.

I downloaded the tech coach app. I believe they must be specific to Verizon. The first tech was very nice and took me through multiple steps which did not work. This included wiping my phone using iCloud backup to reinstall. This took some time so the next day when I called back I spoke with someone else and she very quickly identified the block on my phone. She didn’t know why it was there but she removed it from her end and I’ve had no more issues. I dint know if the block come programmed on the phone or if the carrier placed it but Verizon was able to remove it from their end very easily. Tech coach cost me nothing

I am having same issue with my new iPhone 12 Pro not receiving all texts in a group message. I have tried going to an apple store and they are aware of issue and had no solution. I also went through apple support and again no solution. I have checked all the suggestions in settings etc. and have taken all updates. How do you fix this ?

I had this problem starting this morning with my iPhone 12. Was part of an active group text with 11 people total. We have every major carrier (Verizon, ATT, T-Mobile, etc.) in the group. But we also have one Android user as well. I tested this by sending everyone a test message individually. Those with iPhones got it as an iMessage, the Android user got it as a text message. The bug is random as my girlfriend has an iPhone12 and can still participate in the group message without issue.

I started a new group message without the Android user in the chat and everything is working as before without issues. It is a bug between iPhone 12s and Androids. Not an issue with carriers.

Not rcvng all messages on a group texts -

I have this happen when it is all iPhone users as well! Spent 3 hours on phone between apple and Verizon and both state it is not their issue - but Verizon at least was aware of issue.