iPhone 12 not getting group texts

Just got the iphone 12 and i have a group of 8 ppl in a message. I realized that some messages are not showing up in the chat. I only know this because some are emphazing or laughing at a message that i dont even see??? It might be a non iphone use but im not sure. I have all the mms n sms on. I looked farther up the group chat to look for the messages being emphazied but cant find them?


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Posted on Oct 28, 2020 6:52 PM

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Posted on Nov 16, 2020 10:03 AM

FIXED!!!! So Apple went thru the Logs that I uploaded last week and a Senior Tech last night went thru them and found a T-Mobile-specific fix: TURN OFF WIFI CALLING. They shouldn’t affect each other but they do and the temporary work-around is to switch off WiFi Calling and I am now getting all my Group Messages. Apple will issue a patch in a future iOS release. So here’s hoping it works for you!!

89 replies

Nov 12, 2020 9:41 AM in response to Khopfner88

I am having this same issue with my new Iphone 12 Pro. I have an iPad the shares this account and the problem has been pushed over to that as well. But other iPhone in the house, who are also a part of the group text, are not having this issue. My daughter is getting messages on her iPhone Xs (was mine until 2 weeks ago) but I am not getting them. Very frustrating.

Nov 16, 2020 3:17 PM in response to Ray_Siebel

Interesting. I'm glad to hear that worked for you. That has not been turned on for me, and I've been working with an Apple Senior Advisor who has escalated my case to engineering. But so far nothing has worked. I've reset my phone completely to factory settings, tried turning on and off all these things. Nothing has worked. I'm waiting for a new sim card to arrive from Verizon, but so far I don't believe this is a carrier issue. I have found that if I log into Verizon's messaging app Messages+ on a web format (cause I can't get it to let me download it on my iPhone), it shows all the messages I have been missing.

Nov 17, 2020 8:24 AM in response to Khopfner88

I am having the same issue with the 12 Pro. Thought it was a T-Mobile issue but from several web searches it appears it is the phone or maybe the 5G SIM card. I upgraded from an 8 Plus that never had the issue. The 12 Pro is missing some and sometimes all of the messages. They just never arrive. All the standard fixes (delete the group, restart phone, turn group off then on) help for a short time then I just stop receiving messages from the group.

Jan 13, 2021 10:59 AM in response to Adamscc

I’ve been having this problem too. I noticed it when I was missing huge chunks of chat on Christmas Eve, at least. I have an iPhone 11 and I was on Sprint and had recently asked to be switched to the T Mobile servers bc Sprint isn’t good at my house. I switched to AT&T on Dec 26 and I am still having the problem. Maybe it was in the update? The people that I am missing convos from are also on iPhones.

Feb 16, 2021 3:33 PM in response to Elementriel

This thread was started Nov 2, 2020 and latest message reports that the issue still has not been fixed on Feb 17, 2021. Yuck. It would be nice to see a response from Apple if they want to keep their reputation as customer friendly and tech savvy company. Especially after having the Apple and Verizon CEOs touting how well their companies are working together during the iPhone 12 product announcement.

Mar 13, 2021 2:56 PM in response to wochristian

I would agree with tech coach being a scam or phishing. I tried it out of desperation to fix my group text issues. They had me do a few things that I had already tried such as logging out of iCloud and logging back in... they had no idea how to help. I suggest not using that service. They said I would need to talk to a tier two rep... yea sure...

I called at and t- they really didn’t know much either- did some trouble shooting which did not solve the issue... so if someone has had their issue resolved I’d love to hear how it got resolved.

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iPhone 12 not getting group texts

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