Apple TV HD 4th generation home hub is not responding

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Level 1

17 points

Apple TV HD 4th generation home hub is not responding

I have an apple tv hd 4th generation running TVOS 14.0 that is my HomeKit hub. I use the home app a lot and have a good number of devices connected to HomeKit, including 4 home kits secure video cameras. Several times a day, I have a notification stating either "A home hub is not responding" or "All home hubs are not responding". Anywhere from 1 to 15 mins later I will get a "A home hub is responding" message. This happens every day, multiple times a day. It is quite annoying.

The Apple TV is plugged in via ethernet to my network. There are no updates to install, and rebooting the Apple TV has no effect.

My assumption is the Apple TV HD is simply not capable of performing the volume of tasks being asked of it by HomeKit, or goes into some kind of sleep mode that HomeKit struggles to wake it from? I don't want to have to replace the Apple TV just to fix this, as its advertised as being able to handle this job, so hoping there's another solution?

Apple TV HD, tvOS 14

Posted on Oct 29, 2020 2:41 AM

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Answer 1

bailier

Community Specialist

Nov 2, 2020 11:55 AM in response to darkejon80

Greetings, darkejon80!

Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue with your Apple TV being used as the home hub for your HomeKit accessories. Check out this article to Set up your HomePod, Apple TV, or iPad as a home hub. Specifically:

"If your home hub isn't working as expected

Check that your HomePod, Apple TV 4K or Apple TV HD, or iPad is up to date.
Make sure that the user signed in to iCloud is the primary Home app user, and not an invited user.
Turn on iCloud Keychain and two-factor authentication for your Apple ID.
Check that the device that you set up as a home hub is in your home, connected to your home Wi-Fi network, and powered on."

Let us know if you continue to have an issue and have a terrific. day!

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Answer 2

Homeman

Level 1

9 points

Dec 25, 2020 12:20 PM in response to bailier

My Apple TV 4th gen just randomly quit working as my home hub. I’ve tried all of the recommendations already to no avail. I’ve reset it, logged in and out of iCloud on all devices. Deleted my home and reprogrammed it all. There’s nothing else to try but getting rid of Apple.

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Answer 3

darkejon80 Author

Level 1

17 points

Nov 2, 2020 12:35 PM in response to bailier

Thanks. I tried all that. No effect. The hardware seems incapable of handling it since adding HomeKit secure video cameras. I also added my iPad as a second hub, and this seems to have stopped the offline notifications.

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Answer 4

rlopapa

Level 1

4 points

Nov 14, 2020 10:40 AM in response to bailier

I have two Apple TV 4K running tvOS 14.2. I updated phone to iOS 14.2. A few week ago home app got an upgrade and HomeKit to longer works on LTE (everything shows no response) - fine in WiFi. All devices on same Apple ID, iCloud and two factor enabled. In HomeKit on the phone both hubs show standby. Looked into TV and toggled airplay and HomeKit / my home to connected. Any other tips?

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Apple TV HD 4th generation home hub is not responding

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