iPhone 12 pro scratched screen

alexalaurentiu wrote:

obviously there is an issue with the new iphone screen, which sooner or later apple will have to admit and also fix, otherwise people will start switching to other brands

If you'll do a search (or refer back to William's post on page 10), you will see complaints for every new iphone about the screen getting scratched. With all those complaints, consumers continued to buy iPhone. Heck, you did. I don't see it ever affected sales.

Apple admitted/fixed nothing then, what makes you think they will now?

My last post here I have more productive discussions going elsewhere. There’s a problem those of us willing to admit it should bow out.

Cya. I’ll remember your username to forward the repair notice articles when Apple admits it.

LOL.....Do you think anyone here works for Apple? We are ALL users on this user to user only forum.

I don't think user Ricky@B will mean diddly squat to Apple and Apple isn't going to admit anything anyway.

had my iPhone 12 for 2 days set up with no SIM card sitting on a dock to charge before I used it as I didn’t have a case yet. Guess what I already have scratches! Definitely not as strong as claimed not even been put in a pocket let alone taken out of the house! Has literally not been touched!

when i looked at the demo units at phone shop (EE) when they came out for both iphone 12 and iphone 12 pro i did notice that they both had a lot of scratches on them.

compared to other demo units in the shops and previous demo units from last year it was clearly obvious that these phones scratch easily.

yes put on a screen protector to avoid cosmetic damage however a phone that needs accessories to fix the issue isn’t really a phone worth over £1000.

noticing the demo units the Notch had more scratches on it than the rest of the screen. You would possibly need to purchase a full screen protector rather than the ones that only covers the underneath the notch.

A case won't necessary offer ANY protection to the glass screen itself from getting scratches. Putting a screen protector on your phone will protect the screen from scratches. A good case protects the phone overall and is also highly recommended.

lmintchev wrote:

Never used a screen protector and never will. This is my first phone with scratched screen because the screen is garbage. But thanks for the advice.

Then don't buy any newer smartphone.

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

Karina__G wrote:

Yep! Scratched after 3 days and had a protective case and not dropped. Last iPhone I had for 4 years & no scratches! Is there any way of getting rid of them?

No.

However if you apply a screen protector now you won't get new scratches and it may minimize the appearance of the ones you have.

I´m from Germany, i do not speak English well, sorry.

I bought an Iphone-12-Mini and after 11 days i have a long deep scratch in the display. I do not understand what happend with the 12-Mini. In this 11 days i was really carefull with this very good looking Iphone. But now I´m very angry about this expensive thing. On the next day there were much more small scratches, too. I don`t know where they came from.

I bought a Macbook Pro 13" (4x Thunderbolt) in May 2019 an i payed 1.800 Euro. In Sept 2020 (16 month later), the Retina display flackert. Apple, whats wrong with you?? I give you my money and i only want that your stuff safely works!! My trust is broken..

Mine too was horribly scratched after just a couple days. Nothing changed with my daily usage from my iPhone xs max and that phone after 2 years only had 2 small scratches on it. This new ceramic shield is horrible and scratches all over my screen.

maja171 wrote:

Yes, but Apple was promoting that super screen glass so I tought, Yes Apple made it the perfect iPhone. So disappointed!!!

Did you actually read what Apple said about the new Ceramic Shield glass on iPhone 12? They said quite clearly it provides 4X Better Drop Protection. At no time did Apple suggest you were buying a phone which could not scratch. Why? Because no one can make glass which is harder to break AND harder to scratch. I find it amazing people are willing to spend $1K or more on a phone, but won't spend a few dollars to properly protect their very expensive phone. If scratches are an issue for you (they certainly are an issue for me), WHY wouldn't you invest in an affordable way to ensure your screen doesn't scratch?

Apple won't replace your screen or anyone's screen to scratches as that's cosmetic. Put a screen protector on your phone now to avoid future scratches.

Yep. I have a iPhone 12 mini and somehow my screen is also scratched. I can't even think of how it happened... So sad and disappointed. I have had iPhones for 9+ years now and I have never had a scratched screen until now.

Did you put it in your pocket with your diamond tiara. That is strange. I have never scratch a front except with a diamond... really. That Gorilla Glass is pretty stout stuff. Take it to the Apple Store and see if they can replace the display. My only, humble thoughts. Sorry I couldn’t be more help

Not to appear sexist here, but most of the complaining posts are from women. Maybe women with diamond rings. How often have you slipped your hand in your pocket for your phone and brushed against the screen cause you didn’t know the pocket orientation? A few times a day for me. Diamonds will slice a screen like snot on a six year old. Jus’ sayin’

Dymora wrote:

Did you put it in your pocket with your diamond tiara. That is strange. I have never scratch a front except with a diamond... really. That Gorilla Glass is pretty stout stuff. Take it to the Apple Store and see if they can replace the display. My only, humble thoughts. Sorry I couldn’t be more help

Apple will NOT replace the screen for scratches. That's cosmetic damage and simply not covered under iPhone warranty. People have tried. The ONLY solution for anyone is to put a screen protector on their phone to avoid getting additional scratches.