iPhone 12 pro scratched screen

Yes, I was sure if Apple made test for droping iPhone to the floor and the screen didnt broke or had any consequence of the fall, also it must not have scratches with very careful uses.

Its not a problem to invest on protection sreen, but now I ask my self. If I spend 1.400€ for phone, I dont like to have protectin screen on, becouse they are uglly and not aesthetically. And if I need protection screen, why would Apple invest for so good ceramic glass that is 4x more better. This is so not logically. Do you agree?

I think Apple should do something with that otherwise loyal costumer will slovely go to another brand.

Same here.

I just noticed two scratches that almost look like chips that fell right out of the glass.

I have never dropped it, placed it face down, or placed it with any other hard or sharp objects.

I am very confused! I thought this was supposed to be the most durable glass yet.

My iPhone 6 had less scratches after 5 years. What's going on apple?

Read the actual thread, not just the OP to learn more about this. That should end your confusion.

And Apple isn't here so asking What's going on Apple will get you no response from Apple. This is a user to user only forum.

It's physics and materials science.

If you figure out a way to make glass more shatter-resistant and more scratch-resistant, phone companies will make you a billionaire.

It's a lot cheaper for a user to apply a $40 screen protector than to replace screens at $329 each for a 12 Pro Max.

I had my iPhone 12 for a couple hours and didn’t even touch the screen or case without putting the proper protection! on the black Bezel where the front camera is, I had two scratches on it that are pretty significant and well, it wasn’t even in my pocket, it was sitting on a desk getting ready to update! so disappointed. shouldn’t it be covered under warranty?

Any luck in returning the phone. I bought the phone 2 weeks back and unfortunately I notice a small scratch on the screen. I m still under return window. But I didn’t buy Apple care, Will they accept the return??

svargs wrote:

Any luck in returning the phone. I bought the phone 2 weeks back and unfortunately I notice a small scratch on the screen. I m still under return window. But I didn’t buy Apple care, Will they accept the return??

It’s hard to say.

Officially, they will not accept a return with obvious cosmetic damage, but the person you deal with may be willing to make an exception.

It certainly doesn’t hurt to try.

Yes, my 12 has inexplicable scratches too. It’s definitely not as scratch proof my IPhone X which, like this new phone, I kept it in a case. After two years my iPhone X had some minor wear and tear, but no scratches. I’m sure in this case, it’s the product that’s faulty, not a user error. It will become evident in due course, like the past Apple issues. It’s not in the company’s interests to acknowledge a fault so soon after its release. Wait until after the holidays or the new year.

Part of the phones appeal is the aesthetics. Ugly cases and screen protectors take away from that. Saying “put a case on it” doesn’t address that the screen is less scratch resistant than previous models. At the premium price point this is disappointing. If an expensive winter coat isn’t warm enough I wouldn’t expect to have to wear another coat on top of it.

Cases aren't ugly and some are quite attractive, minimal and completely clear.

Screen protectors are barely visible.

And if you bought a winter coat which wasn't warm enough, regardless of cost, you didn't buy an appropriate article of clothing to protect yourself from the weather conditions.

I have the same problem. Literally, the same. One major scratch in the middle of the screen after a few days and I didn't "waste" the money on a screen protector because of all of the hype overt this new material. I never once scratched my XS Max screen in over 2 years.

I have had this same issue after 3 days of light gentle use. Apple Support says it is not covered by workmanship warranty and that I should pay for a screen replacement. With Apple care it is $249 plus $39 plus taxes, without Apple Care it is $439.

There needs to be a warning about how easily the screen scratches. This is my 4th iphone since the 4s and I've never had a scratch before in years of use...3 days and it is scratched. Extremely disappointed. This could be my last Iphone purchase.

My 12 Pro Max is scratched after 3 days of gentle use. Haven't even put it in a pocket or a purse. I agree. Poor Apple quality combined with over zealously marketing how much stronger the ceramic is compared to the gorilla glass with NO MENTION OF IT SCRATCHING EASILY.

Same here!! I'm so upset that I just found a deep scratch and 3 fine scratches on my 12 pro max😩🤬!!!! I'm really kicking myself for not getting a screen protector. I usually put one on as soon as I get it. My husband said that the screens are sooooo much better and I don't need it. We were in best buy at the time and their screen protectors were $49! I should have just paid it, regretting it now! But like wtf!! Not right!!

I successfully exchanged the phone. Bought the screen protectors to avoid the scratches. I was on iPhone 7 and upgraded to iPhone 12 with high expectations but scratches on the phone disappointed me. But luckily I was able to exchange the phone.