iPhone 12 pro scratched screen

where did you manage to do that? I live in the UK, I didn’t bother going to apple store asking for an exchange but since that’s possible, I would really want to try to get another phone as the scratch it’s visible through the screen protector...

Yeah this is BS. I have only had to phone for less than two days and found a scratch (very small though) right in the middle of the screen it's so annoying as you can feel it while using. I have always hated using screen protectors but i guess i will start now.

Exactly the same. I’ve had iPhones since 2010, never bothered with a screen protector EVER ( just an edge buffering case for drop protection) and at worst have only ended up with v minor scuffs after a few years use. Within 7 days of receiving my new phone it has 2 very deep gouges in it, so bad I thought the screen had cracked, but I have not dropped it, nor has it been subjected to any trauma. I am at a complete loss as to what has caused these scratches ( or maybe they are cracks? My fingernail clicks if I gently pass it over the defect). Very disappointed, it has really taken the shine off my new purchase - literally.

Spoken like every person who's never had a dent in any car they've ever owned who finally buys a new car and manages to catch the side of the garage pulling into it on the way home from the dealership.

You don't have to use a screen protector, but when damage inevitably occurs, you can't complain about it either.

I’m my case I didn’t even use the phone! So it wasn’t a case of use at own risk! I’m a responsible phone owner and will not use my phone without a protector on. Yes to those who have taken it back outside and thrown their phone in a pocket or bag. But many have not been used like this

No, you’re missing the point.

Just because you were lucky with past devices has nothing to do with your experiences with this one.

You chose not to use a screen protector, your screen has scratches now, and there’s not much more to be said.

I think your missing the point.....many iPhone 12 owners with a screen that scratches badly far to easily. Much easier than previous versions. iPhone 12 is sold with a new improved screen. This is not the case resulting in disappointed customers. Not much more to be said!

What at risk of dust going on it! What risk exactly! I’ve had all the iPhones and I posted to let people know this is the softest screen I’ve ever used in my lifetime! My scratches aren’t bad but it’s the principle! It was taken out of the box yes but I hadn’t even put my chip in it before it had scratches so potentially could have gotten a scratch as I was putting the case on! This is not acceptable really. The more people who report the more they will have to look into it. Apple have had recalls before

Yes, and if you put the case on before you put a screen protector, who scratched the display?

Yes, you!!

You caused cosmetic damage to your own device.

There's nothing to "look into" here; every year people with the latest iPhone claim their glass magically scratched and "no other iPhone they've owned" had this issue.

I had mine for 2 days and have small scratches all over my screen. I have been VERY careful and conscious while I await my case and screen protector to arrive. I thought the screen was supposed to be a lot more durable...

I have the same issue with my iPhone 12 pro max. I’ve had it about a week and it’s already got loads of fine scratches on the screen despite very careful use. My iPhone 7 that it’s replaced never had a screen protector and only had age related fine swirls on the screen after several years daily use. No way on earth the screen on my new one would be in such condition after that amount of time, it seems to scratch incredibly easily. Needless to say I’ve now purchased a screen protector. It’s extremely disappointing that with the technology that’s available today Apple don’t seem to be able to make a phone with a screen that’s scratch resistant, especially on such an expensive “Flagship” phone!

sooooooo disappointed. I had the x Max for 2 years, dropped it a few times and the screen is flawless!!!!! I now have a scratch I can put a fingernail in and I have no idea how it happened. Never dropped this phone of nothing near the screen that would do this.

i have the iPhone 12 Pro pacific blue.

Mine too!

I had an Iphone X for 2 year,and the screen and the back it's totally fine!Also around the camera is no scratch.

I have an Iphone 12 pro like 1 week,and i used the clearcase but i have some srach around the camera and 1 bottom on the screen...The Iphone X materials was way better!

Had the phone for like a month and super careful not to put in same pocket as keys (which first of is a ridiculous thing to have to do) and noticed today a huge deep scratch. How had this not been tested. Sneezing on the screen scratches it. Apple should be ashamed to sell this phone.

JamesDoran1979 wrote:

That must be the problem, I’ve always had perfectly clean hands whenever I’ve used previous Apple phones but getting my new one coincided with starting work in the mine....

You’re trying to be funny here, but literally if your fingers had any type of dirt on them, that are statistically likely included quartz, which is hard enough to scratch a premium smartphone (Apple, Google, Samsung, etc.) screen.