I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy
iPhone 12 Pro, iOS 14
Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.
After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.
Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed
It’s not disastrous at all for the many who would otherwise be replacing their shattered screens following a small drop.
You can prevent scratches with a $30 screen protector; a smashed screen not so much.
We don’t get “brownie points” for “denying” things, we get points for actually solving user issues as determined by the users themselves.
You can ask for anything you like, but you refuse to believe that this is the wrong forum in which to do so, as Apple does not track those requests here, but they do look at the feedback sent via that link.
You can deny that of course but complaining here has the same effect as loudly voicing an Apple complaint at your local grocery store; sure an Apple employee might be there (and if they are they are on their own time, not Apple’s), but why not send your comment where it will be read?
A “mounting body of evidence” here means precisely nothing. That’s not belittling your issue, it’s telling you where to address your concerns:
I cut my screen with my fingernail after clipping my nails...screen might be shatterproof or whatever now, but it has almost no resistance against sharp objects. I’ve never cut a phone screen with my fingernail before. 😕
MilaMilli wrote:
It’s not the same tactile sensation, and the buttons react slower. Hate protectors. The screens used to be much better.
That is absolutely NOT true. A good quality screen protector feels no different than the iPhone screen itself and there is NO delay in touch at all.
Apple installs the Belkin Screen protectors in their stores with a machine which puts precisely in place perfectly. And it feels great.
Yes, I’ve sent mine back, it’s so unacceptable. Some people are having these problems but other people are saying there’s is fine, seems to be inconsistency with the engineering tbh. But it’s such a shame I’ve lost so much faith in Apple, one of the reasons i got it was because I believed the screen was super strong, I’m back to using my 7 & there’s barely a scratch on this one & ive had it for 2 years xx
iphone 12 is certainly a drop in quality - the screen is the worst I have ever had, since working my way up from iPhone 1 . I still have the 10s and it kicks the bit of this poor new effort.
Either cheap screen or failed efforts .
@apple
Ah, that is definitely the cause for me! I have an iPhone 12 for work and a 12 mini as my personal phone and both have these scratches in the upper right corner. I stack the phones all the time and never gave it a second thought.
Cell phone makers as a whole made a decision a few years back to move to glass that was less likely to shatter but was a bit more scratch-prone:
The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE
The new process used to make screens on the iPhone 12 family makes them more scratch-resistant than the screens on the iPhone 11 family were.
Independent tests by various Internet sites found the iPhone 12 glass to be slightly more scratch-resistant than those on the iPhone 11.
The same thing happened to my iPhone Pro 12, opened a case with Samsung to report the issue however nothing happened and all they said it’s a cosmetic issue. I even reported the topic shared in the community and they didn’t listen or read. I believe it is a quality issue of the screen and nothing like that is not acceptable by the users. This my first time to have iPhone after years with Samsung Note and Google Pixel and I’m very disappointed.
Cosmetic damage is not covered by the standard warranty.
Put it in a case and cover.
Complain to Apple, there not going to do anything about it unless people complain. I'm within my return window and hoping for better luck next time around.
Why don’t you all just buy a cover and a case.
I’ve had no issues ever.
They advertised the glass as being less susceptible to breaking.
They make no mention about scratches.
Regardless of what caused it, Apple will not replace your screen for cosmetic damage.
The dang screen is still made with glass man. Not 10k clay nanosheets, stainless steel or some variant of diamond. It will be prone to scratches of materials stronger than itself.
iPhone 12 pro scratched screen
