iPhone 12 pro scratched screen

If I tell you that had your return period expired, they would have not replaced your phone. You scratched it, not them. People on here are not being negative, they are p’d off after realising how easily their screens scratched. You also realised this, which is why you went went to apple store. Lucky you. You know what bothered me and I’m guessing everyone else; we don’t even know how it scratched. No drops, no scrapes, just a surprise to suddenly notice it. Not being negative, just stating my experience.

i understand. I’m talking about real life here. Not hypotheticals. I don’t carry loose quartz or diamonds in my pockets— most don’t.

6 years, man! Sometimes in my winter coat pockets along with keys and sunglasses (but mostly in my Jeans front pocket) and on my life, not a single hairline scratch of even the smallest visible kind on that glass. I was truly amazed.

That why it was such an insult to have scratches after barely a month on the iPhone 11 that cost me almost double! And they were bragging too about the new ceramic glass. Man. I told them as I thanked them for my free-of-charge $259 CAD screen replacement that for their own good and their customers they should advise that those buying an iPhone 11 and up for the first time that are used to the older iPhone glass durability will now need to change their behavior.

I don’t look forward to constantly changing screen protectors instead of just having a worry-free effort-free experience like I had with my 6 Plus.

Yep. Apple really messed up. All the klutzes that broke their screens that had Apple Care were probably draining too much money/profit. So they opted to sacrifice scratch-proofing in order to tackle the proverbial glass shatter issue.

here’s the issue for me. I got my iceRink 11 (my nickname for the iPhone 11) in December. Got the screen replaced free of charge by Apple for reasons I posted before (mix of return policy and covid restrictions).

I did install a glass screen protector. But guess what. It looks ugly, collects dust near the edges and distorts glare, has some haze to it. So I ultimately removed it!!! I am just being extra careful now. I switched my phone to my left front jeans pocket which doesn’t have rivets above it (from the pocket-watch/coins pocket). And just being extra careful not to put it in a pocket with any other items in it.

To me putting a screen protector on an iPhone is as off-putting a plastic protector on a Diamond ring or on a MacBook Pro screen.

I’m gonna risk it and do what I can not to get scratches. I just don’t want to use the protector. I peeled it off last night. We’ll see if I change my mind in a month or so and put one of the remaining 2 protectors on.

i’m kinda hoping Apple addressed this issue secretly and that my replacement screen is more scratchproof than the original. ;) but that’s anyone’s guess. (Probably it’s the same... but so far so good. Two days and no scratches.. lol. Most likely bc of the extra care taken

when summer finally comes to Toronto and I go the sandy beaches I may have to leave my iceRink 11 at home (?) or put it in a case that has a built in screen protector if one exists that I can take off when I get home.

You're absolutely right. A potential buyer will come here and see they can have the best of both worlds. A phone with a very shatter resistant screen and one which won't scratch if they make a very minor investment in a good screen protector.

That's an excellent point you've made.

And I see William posted the Terms of Use for you to read, so you can see I was indeed telling you FACT about ranting on this forum as it is a violation. So is disparaging anyone along with other things we aren't permitted to do in this Apple hosted user to user forum.

Most annoyed. Had my iPhone 12 Pro Max for only one week and took it back to the store after finding a scratch on it which I have no idea how it happened and they can’t even replace the screen under AppleCare for $40 as they don’t even have the parts in stock for it yet.

my Samsung Galaxy S7 lasted years and only one minor scratch on it.

Going to contact Apple Relations dept they advised me to see about it. Feeling like I want a refund after spending all this money on a phone that advertised the screens to be four times resistent. I read that Apple has only caught up with Samsun on the tougher gorilla glass. Even my old iWatch which I brought out of the drawer to use again doesn’t have a scratch on it.

It really doesn't matter what iPhones you've owned before.

This and the glass on the iPhone 11 are the new standard, and it's been the case since the original iPhone that a screen protector is recommended.

That literally is not how Mohs hardness works.

Sharp soft objects are scratched against a material to determine the Mohs value; if it could cut or scratch the iPhone glass the iPhone glass would have a hardness < 2.5.

When you say "steel" you need to further define it; softer steel is around 4.5, a steel nail around 6.5 and hardened steel around 8.

The most common component of sand is quartz, which is Mohs 7, meaning sand is harder than most steel.

Water cuts steel by being very concentrated in tiny jets at extreme pressures (20,000 - 50,000 PSI) and often has an abrasive mixed in with it:

https://science.howstuffworks.com/environmental/energy/question553.htm

He doesn’t actually put any pressure on the blade in the video, he just hovers it over the edge with no pressure. My nail was sharp as ****, could easily cut my skin with it. I guarantee you if he applied some light pressure with a blade in the screen, it would cut the screen. Same way that my nail cut my screen. Maybe a freak accident or bad luck, but I 100% cut my screen with my nail.

They are abrading materials, but they are not taking into account sharpness. They are not sharpening objects when calculating moh’s value. Are you telling me that you do not know the difference between a dull knife and a sharp knife? A sharpened object can cut into harder objects with higher Mohs value.

You can without a doubt cut harder materials with softer materials. And some of that might be chance, that my nail was positioned right between a weak spot in-between the crystalline grain of the glass. I’m not saying I can do this easily. Most likely it will never happen again and most likely it was a freak accident of chance — a perfect storm, or maybe a QC issue with the glass itself. But, ultimately, I did cut my screen with my nail.

No reason to lie. Science is great, but blanket science doesn’t really apply to my situation, obviously. If everyone gave a blanket “scientific”statement even though, on rare occasions, reality gave a different result, science itself would not have progressed very far.

No, it was a accident. I had freshly clipped my nails, and was picking my phone from my pocket when I felt it start to drop, my thumb got into an awkward position, and ended up pressing my nail at about a 90 degree angle into the screen to prevent it from falling into my pocket. I should have let it go, since it was in my pocket but it was just a reflex action. I heard a crack, but thought it was something else. Turned out it was my nail cutting into the glass. I did put a lot of thumb pressure, but still...

iPhone 12 Pro Max is pretty big, and the acrylic case is much more slippery than most other cases. I only had the phone a few days at that point. The cut aligns exactly where my thumb rests naturally.

i had my iphone XS Max for 2 years and without a screen protector and no scretches on it its like new. an when i bought the iphone 12 Pro Max scratches were visible in less than 24 hours. after a month it was full of scratches i had to change display as you will see nothing in sunlight

I regret selling my iPhones 8 and XS, never used screen protectors on them, and they got few slight scratches, unlike iPhone 12 and 12 pro had to put protectors on both, as they already have deep scratches. Not gonna buy anything from them again, disappointed.

At this point in the product cycle, a brief Internet search would have told you all you reference and more.

The glass changes in the industry as a whole have been occurring for years now; this article dates to 2018:

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

What I stated about applying a screen protector before even turning it on?

That's been standard procedure for every iPhone I've ever owned; it's like driving a new car off a dealer lot without making sure your auto insurance will cover it.

I know so many people who owned beater cars for decades and had no issues, bought their first expensive new car and were involved in an accident through no fault of their own within hours of purchasing it.

I've had the Apple installed Belkin screen protector on my 12 Pro Max since before it was turned on. Had it on my 11 Pro Max and Xs Max before that. No touch issues in any way.

You can put a screen protector on it and avoid further scratches.