iPhone 12 pro scratched screen

No ones saying any phone cannot scratch. The Genius sure did a number on his phone with keys, AGAIN it didn't scratch it. Anyway, phones scratch, glass scratches. WE GET IT.

However, the iPhone 12 is MUCH more susceptible, to scratches from incidental, very, very light usage. Mine was never in a pocket with anything difficult, I don't have any of this magic sand in my hoodie that could have done it.

AGAIN my 11, XS, X, all the way down to 4S when I stopped = No scratches like this. I'm very careful (clearly by that record)

I'll take the guy who worked at a stores word over yours and his demonstration was pretty clear.

CNet says keys won't scratch the iPhone 12, either:

For the first test, I put the iPhone 12 in a small makeup bag with some of the common culprits that scratch up our phones: a set of keys, a half dozen quarters and a metallic pen. I shook the bag vigorously for about 30 seconds to simulate what happens after a few weeks of bouncing around in a purse or pocket before inspecting it.

After wiping the phone down with a cloth, I couldn't find a single scratch on the glass or the frame of the iPhone 12. 

CNet: iPhone 12 drop test results are in: Ceramic shield is as tough as it sounds

The thing is, phone screens are between Mohs 5 and 6 in hardness.

Ordinary brass keys are around a 4 on the scale which means they won't scratch the glass or at least not that visibly.

On the other hand, the most common materials in sand and gravel are granite (Mohs 6) and quartz (Mohs 7) which will.

I’ve been following this thread for a couple of days now, and you seem to reply to any person that complains about how easily the new iphone’s screen gets scratched (which is very true, the scratch resistance is very poor comparing to the previous models). I’ll have to repeat, the screen scratches EASILY, I have a 4 years old SE(never had screen protector) that looks better than a 1 week old 12 mini...

[Edited by Moderator]

When you purchase the forum, you can tell me when I can reply or not. Until then, when someone comes on and complains about their new phone being scratched, I will continue to suggest they avoid getting further scratches by installing a screen protector.

Thanks and you take care.

I don’t remember asking for your opinion, you can see I’m not the only iphone user “complaining” about the poor quality of the screen. Like I said in the previous comment, which was absurdly moderated, not using a screen protection is not an excuse for a lower scratch resistance than the previous models. (I am not interested in a 20ft drop resistance, as I don’t throw my phone).

You may not be interested in 20 foot drop resistance, but a lot of people are interested in have a screen which is far harder to break in a fall. The issue is no one has figured out how to make glass which is harder to break AND harder to scratch at the same time. Before iPhone 11 and now 12, there were thread after thread of people who were upset they were going to have shell out $100's of dollars replace their broken screen. Those threads are virtually non-existent today. The tradeoff is either live with scratches or invest a few dollars in something which will protect against them. Your choice completely, but if you think anyone on this forum can do anything for you, you're mistaken. And Apple will NOT replace your screen for scratches.

You may not like any of our comments. But when you came here to complain, we are offering the advice that the only solution you have is to put a screen protector on your phone. If you don't like the truth, well, sorry about that.

I empathize with you. I really do. All I can tell you is no matter what's written, no one, not Apple, not Samsung, not Google, has found a glass which can't scratch. I do appreciate the new phone's glass is harder to break. My partner has a tendency to drop his phone. Cases can help a lot, but the impact with phones of just a few years ago, and one could be spending a lot of money to replace the screen. Another advantage to screen protectors is they often take the impact of a fall and they break, but the phone won't. This happened with his iPhone 11. The screen protector shattered. The iPhone screen was perfect. We just used the lifetime warranty on the Belkin protector and had it replaced for free.

I don't even read the fancy words about the glass. I already had a couple cases before the phone arrived and before I even powered it on, I had Apple install the Belkin Screen Protector with the magic Belkin Screen Install Machine. Then I turned the phone and went about setting it up.

Edit: There's a guy on YouTube called Jerry Rigs Everything who every year tests the scratchability of every new iPhone. iPhone 11 scratches on the Mohs Scale at level 6. Keys, coins, etc, won't scratch the screen. iPhone 12 is actually harder at closer to Mohs 7. But the biggest culprit is micro granules of sand which is predominantly quartz. People put their phones in their stone washed jeans and there are bound to be residual micro grains of quartz in their pockets. I'm not saying you've put your phone in stone washed jeans, but sand is everywhere and since sand is higher than Mohs 7, it scratches phones unfortunately.

Every year a new iPhone comes out and every year there are threads that look exactly the same. I completely understand being frustrated that your new phone has scratches. I don’t understand why so many feel like glass won’t scratch so they don’t want to invest a few bucks in even the cheapest old school screen protectors (I’m talking like the cheap 6 pack of Supershieldz protectors that are $5.99 on Amazon and maybe $0.50 more on their own site). Maybe I’ve been super lucky but I’ve had my phone since release day, didn’t get my cheap screen protectors in the mail until today, had my phone in a case that did not cover the screen the whole time (I usually use a folio case but haven’t so far this time)...yet no scratches even with me leaving the house daily with my phone. Yes, I’ve been super careful but the way some of you explain your situations it seems like I’ve been careless compared to how careful you all say you have been and haven’t left home. Not to diminish anyone’s feelings...but honestly...unless this is your first phone ever I’d think by now no matter how much stronger the new phone is advertised as being it would seem clear that stronger doesn’t mean it won’t scratch...scratch resistant doesn’t mean scratch proof (any more than water resistant means water proof but that’s another complaint that happens every year). And after seeing complaints every year about this...even if you’ve been lucky each time to come out unscathed it’s a little unrealistic to believe your luck would be limitless if you choose to leave your phone surfaces bare. I don’t know if there will ever be an after the fact fix for scratches on screens but we do know a form of prevention or at least making it less likely to happen would be using a protector. Then again....maybe I’m just super anal about keeping my phone pristine because I want top dollar when I resell so I try to get a cheap protector for my screen ASAP 🤷🏽‍♀️

Talk to Apple about this. This is a user to user only forum. Apple isn't here and won't do anything by you posting your request here.

Apple also considers scratches to be cosmetic and they don't replace iPhone screens on phones which the buyer chose to not protect with a screen protector.

I have taken good care of my phone, have the mag safe case so that the screen nor camera lenses will touch flat directly on a surface, however there are scratches all over my screen. I have put it in a pocket all by itself, no key, nothing else that could harm except maybe some pocket dirt. If it is this scratched after less than a month, then how will it look in a couple of years. FYI, I had my iphone 6S for 5 years. I only had one scratch on the screen because I put it in my coat pocket with my bike keys. This is crazy disappointing!

bbrock_berlin wrote:

I have taken good care of my phone, have the mag safe case so that the screen nor camera lenses will touch flat directly on a surface, however there are scratches all over my screen. I have put it in a pocket all by itself, no key, nothing else that could harm except maybe some pocket dirt. If it is this scratched after less than a month, then how will it look in a couple of years. FYI, I had my iphone 6S for 5 years. I only had one scratch on the screen because I put it in my coat pocket with my bike keys. This is crazy disappointing!

Everyone should take note, pocket "dirt" WILL scratch your screen. Be proactive and install a screen protector BEFORE doing anything else with your phone.

You should also look at William's post back on page 10 where he links to complaints for nearly every new iPhone release that the screen is too easy to scratch. This is not a new phenomena.

Same happened to me. I had my previous iphone 6 for 5 years. not a scratch on it. would have it in my bag, next to keys etc. Within a week of getting my new iphone 12 the screen was scratched. I contacted apple aftersales service & they just laughed at it, saying they've never heard of this before.

Obviously, you haven't been around much. There is no issue with the iPhone 12 screen. Glass scratches. iPhone 11 screen scrathed. Xs, X, and so on and so on.

Read these articles to learn why glass which is harder to break is easier to scratch --> The Verge

And this about iPhone 11, but is still applicable to the 12 --> Why is my iPhone 11 getting scratches?

If you want to avoid scratches, put a screen protector on your phone. Apple can't defy the physics of glass. You either get a phone which doesn't shatter when dropped or you get a phone which is harder to scratch. You cannot have both. And most people will admit that spending just a few dollars to put a screen protector on your phone is far better than spending Hundreds of Dollars replacing your shattered iPhone screen.

Apple is not going to admit anything or replace anything. It's up to you the owner of the phone to protect your investment.

where is the logic, when I had 3s, 4, 4s, 5s, SE, Xs, none of them had a more rubbish screen than this 12 mini I’m using now. The only logic is you’re an apple groupie and a belkin fanboy(cause they’re working for apple ofc). I bet you also believe that the missing charger has something to do with the environment.

Are you serious? The logic is the new glass is harder to break. The logic isn't the new glass is harder to scratch. No one has been able to create glass which is harder to break AND harder to scratch.

The phones you are referring to were indeed harder to scratch. But they shattered in drops so easily that people were complaining in droves when they found out how much money it was going to cost to replace the screen on their phone.

There's the logic. If you are unable to understand the logic, I can't help you.