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I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy
iPhone 12 Pro, iOS 14
I had my IPhone X for over two years, and for the majority of that time I didn’t have a case or a screen protector. After a couple of years I definitely had a couple of scratches, but nothing major; it was so impressive! I got my iPhone 12 on release day and it hasn’t had any more than normal wear and tear that my X would go through. No drops, no cohabitation in pockets with keys, nothing like that - but I already have several significant scratches; easily as bad as anything on my 2+ year old X. I’m definitely disappointed; I’ve ordered a screen protector, and I’ll probably be ordering a case as well, but certainly the difference in performance between the X and the 12 seems pretty stark to me.
Apple made no claim the iPhone 12 was harder to scratch. Apple claimed iPhone 12 is 4 times harder to break. No glass is scratchproof. NONE. It only makes sense you spent $1,000 on a phone to spend a few dollars more to protect the glass from doing what ALL glass does and that's scratch. The article is still applicable.
Yes, yes we know, glass scratches you're not adding anything to this discussion at this point. The fact of the matter my last 5 iPhones, ZERO scratches, after a full year of usage... My iPhone 12 Max Pro, many after less than a month.
Somethings not right here.
Yes, and modern auto paint is softer than that on 1970s cars - it doesn't mean the paint is bad on your 2020 vehicle when you scratch it.
The fact is, modern glass is a little more scratch prone so it is less likely to shatter after a two foot drop.
That's true of the glass on all modern smartphones, not just Apple's, so you either live with it and take appropriate precautions or buy a used iPhone 6S or 2015 Android and never upgrade.
No it doesn’t apply to the new model glass formula... or better saying Ceramic Shield
see the difference in this article
Oh I have, dont you worry... i am doing something about it, more importantly will have to reconsider my choice of phone in the future
and yes, more shatterproof doesn’t mean scratch proof, which is why so many of us here have the same complaint
and also you trying to dismiss it doesn’t add anything to this discussion
LOL that I'm not adding to the discussion. Either put a screen protector on your phone or continue to get scratches. I don't know what else you think anyone can offer you. Apple isn't going to replace your screen. Scratches are cosmetic damage, which are simply NOT covered by iPhone warranty.
What are you actually expecting from users on a user to user only forum? Contact Apple if you're not satisfied.
Seeing if others are experiencing the same difference in this screens ability to scratch as others. That's clearly been proven, a Google will find at least a dozen other forums of people discussing the same thing. This is not a small problem I'm sorry to tell you that much.
Apple didn't want to replace the MacBook Pro models where the screen coating was coming off at first either, it takes some loud voices before they will listen. I'm sure those MacBook Pro people were told it's all normal as well.
I'm not and didn't come here for a fix, just too see if others were having the same problem and yes, unless Apple is directly told nothing will happen.
Cya when it does.
I found a scratch on my iphone 12 Pro display less than 3 weeks after purchase. I spoke to AppleCare and they said to take it into Genius bar. Genius Bar rep said it is cosmetic and he didn't want a "ding" on his record by offering me some kind of repair or replacement. I said I think the ceramic glass display with a scratch should not be considered "cosmetic" because it doesn't just mar the appearance (like a scratch on the back of the phone), it affects how the display presents the visual data. They were not willing to consider a manufacturing defect, but they did say I could try to contact Apple Engineers (gave no way to do that though) and see if they had any thoughts on why the glass scratched. Very frustrating. After owning iPhones for many years, I've never had a scratch on the display glass. Considering this was supposed to be even harder, I'm very frustrated that it is already damaged. Sure, I can put a screen protector on it, but the scratch still shows through. If they expect everyone to get a cover, they shouldn't have the roll-out promote the glass as something so special and amazing.
You're not telling Apple here on this user to user only forum. Apple doesn't participate here.
You need to contact Apple directly if you want them to know. Just don't be surprised when they tell you it's cosmetic damage and NOT covered. This is why Apple installs Belkin Screen protectors on a high percentage of the phones they sell.
Karyn Traphagen wrote:
Sure, I can put a screen protector on it, but the scratch still shows through. If they expect everyone to get a cover, they shouldn't have the roll-out promote the glass as something so special and amazing.
It actually is - less prone to shatter than ever.
I don't need to google anything. I'm well aware people fail to put screen protectors on their phones, then get all upset when glass scratches, which is what glass does. It was no different on iPhone 6, 7, 8, X, Xr, Xs, 11 and now 12. There have been threads on this every year for the last several years. And guess what Apple did? Nothing. Cosmetic damage is simply NOT covered. If you don't want more scratches, get a screen protector. Otherwise, you're just going to continue to be disappointed.
Same experience here. I don't remember putting my pocket with anything that might scratch it but I found a number of nicks and thin scratches on my screen after more than a week of careful use. Any idea of an effective remedy for this or is it too late? thanks!
Canadianpj wrote:
I have and will continue to encourage others to do so. It's very clear this topic is not for you nor Lobster so I'm not sure why you're participating.
Because people generally want to know the facts and the truth, and the truth is if your phone is scratched because you didn't apply a screen protector, Apple considers that cosmetic damage and will not replace/repair the device under warranty.
If it causes one person who otherwise would not have to protect their device by installing a screen protector, that's a good thing.
pomtamayo wrote:
Same experience here. I don't remember putting my pocket with anything that might scratch it but I found a number of nicks and thin scratches on my screen after more than a week of careful use. Any idea of an effective remedy for this or is it too late? thanks!
Apply a screen protector now and your screen won't get any worse.
The Genius was wrong then, and I guess you didn't bother to look at any of the links I posted showing people have been complaining that each new generation of iPhone is easy to scratch and that they "never had this problem" with any previous iPhone despite articles showing it was.
iPhone 12 pro scratched screen
