iPhone 12 pro scratched screen

rayray1415 wrote:

Is my sweatshirt pocket harder than glass?? Are my hands harder than glass? Those are the only things it came in contact with.

No, they are not. Which should make it obvious that something else was in your pocket to scratch the screen.

Something scratched it; it doesn't just happen for no reason. That's all I'm trying to say.

Perhaps you shouldn't have to worry about grains of sand, but evidently you do. Apple hasn't bent the physics of Glass, which can scratch. You can be mad about it or do something for yourself and protect yourself from future scratches.

Otherwise you're just going to be an unhappy customer and there's no solution for that.

You’re right. And as I’ve said, I’ve already done something about. I ordered a case and screen protector when I ordered my phone. My screen protector arrived last night. One day after i picked up my new phone. Too little, too late.

I've owned every iPhone since the 3GS, I've not used a screen protector since the iPhone 4S and I never get scratches like this. I've had this phone less than a month and it's full of scratches from being in my hand and a soft hoodie, which no, has no sand in it. My iPhone 11 Pro Max, no scratches, my iPhone XS, no scratches.

Somethings up here and blaming the users like certain people are doing isn't right, there's a problem and its not that glass, is glass, we all know that, the screen is inferior and for the first time since the 4S I have to protect this inferior screen.

Because I pay this money for a brilliant, colourful screen and I've yet to find a protector that does not dull and waste part of that money. If this was a frequent issue for me, sure I'd suck it up and buy one but this is a first for me.

Because unlike the phones you mentioned, the glass formula has been changed. The glass is actually harder to shatter, but the tradeoff to that is it's easier to scratch.

This became really obvious on iPhone 11 and there is a thread about iPhone 11 which is a mile long. If your iPhone 11 Pro Max didn't scratch, you're extremely lucky. (Simply do a search here for the iPhone 11 thread about scratches and you'll see how many were just as upset about that phone). People simply didn't or don't understand the physics of glass makes it impossible to make glass which is equally hard to scratch and break. The new Corning formulas Apple is using this yeas, called Ceramic Shield is 4 times less likely to shatter if dropped. But it's not difficult to scratch.

You can shoot the messenger if you want to be mad at me, but I've been trying to explain this to people who seem to not understand your phone doesn't have the same glass previous phone.

Read this article about why the iPhone 11 scratched so easily --> Why is my iPhone 11 getting scratches?

The ONLY way to ensure your phone doesn't get scratches (if scratches annoy you, like they annoy me) is to put a good quality screen protector on it. Otherwise, if you get scratches, Apple isn't going to do anything for you. They consider this cosmetic damage and that's not covered under your warranty. And this is also why Apple installs screen protectors on phones in their store. The Belkin Screen Protector is an excellent choice and what has been in my last few phones.

Canadianpj wrote:

Complain to Apple, there not going to do anything about it unless people complain. I'm within my return window and hoping for better luck next time around.

If you think returning your phone, then getting a new phone will be any different, you'll be disappointed. If you return your phone and buy a new one, put a screen protector on it. The glass on a new phone will be exactly as it is on the phone you already have.

So after all these years, after phone after phone (I am crazy and get a new one every year) this advanced version can get scratches by the slightest of things and I need to dull it with a protector? How is that advancement? We're just supposed to accept this new screen scratches with the slightest of marks?

I'd like to help anyone here and I hope we'd be friends. So yes, we just became friends!

I'm sorry people get upset with the messenger. These phones can scratch. I get people would prefer they don't, but they can. So the people suggesting they paid all this money means they shouldn't have to protect their phone is like saying I bought a Mercedes Benz and I shouldn't have to wax it or buy insurance for it. Phones in the real world are subject to a lot of abuse. Paying a few dollars to protect them just makes sense.

If you're in the US, I hope you're looking forward to a great Thanksgiving in these whacked out times.

You could buy Apple and tell the Engineers to favor scratchability over screen durability. People used to come here in the droves all upset because they shattered their iPhone screen in a fall and are flabbergasted to learn they'll be shelling out $hundreds of dollars for a new screen. The reports of shattered screens virtually fell off the forum when the new formula glass was put into iPhone 11. But the complaints about how easy they were to scratch went up exponentially. The fact is there is no company who has been able to engineer glass harder to break which is equally hard to scratch. So the tradeoff is, your phone will likely not shatter in a fall, but if scratches bother you and I'm sure they do, it would be wise to put a screen protector on them to prevent scratching.

You're not crazy, by the way. You just need to understand why the change was made and accept the reality of this.

Canadianpj wrote:

I've owned every iPhone since the 3GS, I've not used a screen protector since the iPhone 4S and I never get scratches like this. I've had this phone less than a month and it's full of scratches from being in my hand and a soft hoodie, which no, has no sand in it. My iPhone 11 Pro Max, no scratches, my iPhone XS, no scratches.

Somethings up here and blaming the users like certain people are doing isn't right, there's a problem and its not that glass, is glass, we all know that, the screen is inferior and for the first time since the 4S I have to protect this inferior screen.

It just doesn't work that way. If you want to believe your soft hoodie scratched the glass, nothing else we say is going to satisfy you.

They're NOT going to compensate you at all. If you didn't protect your screen with a screen protector, it's considered cosmetic damage which isn't covered by iPhone warranty.

See this link, which explains why the newer generation phones scratch easier:

Click here --> The Verge

That seems to be the case but it sure would have been nice to know prior to scratching my 2 day old phone. I was so careful with it since my case hadn't arrived yet, which is why it just blows my mind. I now have the protective glass but it doesn't hide the fingernail shaped scratch I see every time I look it. I realize there isn't a good marketing spin Apple could put on this message but they should have tried because the protective glass is a must have if you want to avoid badly scratching it up.

The reason why people are comparing 3, 4, or 5 year old devices is because these are the only benchmarks and it is completely reasonable to assume performance and durability improves generation over generation unless otherwise specified.

I understand. I have only had one iPhone I didn't put a protector on and that was iPhone 6, something people have said they never ever got a scratch on. My iPhone 6 got scratches a-plenty. I vowed immediately after to NEVER have an iPhone without a screen protector put on before it ever got turned on. I'm sorry this happened to you, but if it's the worst thing that happens to you in this crappy year, count your blessings!

Stay safe and healthy and if you celebrate Thanksgiving, enjoy a safe one.

Bottom line is..

if you’re a clumsy person that throws your phone everywhere, drops it or mishandle it, you’ll benefit from this more shatterproof new glass

if you always handled your phone wt care, never dropped it or had probs with falls/ cracks or needed to use a screen protector, then you’ll notice this glass to be considerably inferior quality as far as scratchproof goes

Clearly Apple is marketing all their accessories, so people spend more.. u need a screen protector, a cover, a charger, Wireless charger, etc, etc.. they found a way to upsell everything, so I personally have to start questioning my phone device choice for the future..