iPhone 12 pro scratched screen

This is a false statement, just because you bold words doesn’t make them true. Mohs might be a general measure of hardness, but it doesn’t take into account all possibilities. It doesn’t include applying pressure between the crystalline grain structure of materials, does it? No, it’s just a general measurement.

The Moh’s value of the iPhone glass, depending on the grain size, grain size uniformity, and its structure, might very well be much lower in-between the crystalline grain structure. They are not testing Moh’s hardness with a microscope, pinpointing the grains, and applying pressure in that specific point. Again, Moh’s is some kind of average, general hardness measure. It doesn’t really apply to what happened in my situation.

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Absolutely. I have a specific pocket for my phone. And I try to make sure it’s clean. Not only could keys, lighter literally destroy; a little debris in pocket with phone could do some serious light scratching easily on this screen.

That's your choice of course. I find a good quality screen protector feels absolutely no different from the iPhone screen and wouldn't have an expensive phone without one.

If you don't like them, you'll just have to accept scratches as normal. As to whether Apple or anyone will EVER figure out how to make glass which is harder to break AND scratch at the same time is unknown. No one, including Corning, who makes the glass for Apple and Samsung have been able to create such a mythical item.

I have had my 12 Pro for about a week or so, and at some point I held it up next against a 11 Pro and one of the rear camera lenses of the 11 left a very faint but nice round scratch mark on my display. Guessing that there must have been some dust on the lens which acted just like very fine sand paper + the camera cover is sapphire (to my knowledge) and is harder than the front glass. The worst thing is that its not a single scratch going one direction which would make it invisible from another angles but its basically a scratch in form of a circle which is visible from all angles and very noticeable in bright sunlight.

I do have it in a leather case though.

The thing that upsets me is those things always seem to happen right after acquiring a new device and in the first couple weeks/months when you try to be the most careful because after half a year or so where you would start to suspect that some signs of usage would be showing by now, nothing happens anymore. I did not get one single scratch or anything like that since then.

I've had a 6s for over 5 years that I used without a screen protector but always had in a genuine Apple leather case as well. It had only one tiny nick on the front glass near the bottom corner and that was when the phone slid out of my jacket pocket when I was tying my shoes. The rest of the entire front was immaculate after all those years.

I have Apple install the Belkin Glass Screen Protector on my phones (the last three to be exact) and not once has an edge started peeling up or gotten dirt underneath it. Glass can't actually peel and if installed correctly dirt can't get underneath glass either.

Did you apply the screen protector?

It doesn't matter what your experience with previous iPhones was; previous iPhones had screens that were harder to scratch but as a result were much more likely to shatter if dropped.

Yes, and the screen on the iPhone 8 was harder and much more prone to shattering if dropped, something that would cost you $400 to have fixed.

To prevent scratches on the iPhone 12 requires the application of a $30 screen protector.

lmintchev wrote:

Same here. It scratched in my pocket. Unacceptable!!!

Then next time use a screen protector.

Not me.....Apple has as my phone was replaced free of charge.

Contact Apple Support directly; they should be able to help you further.

Contact - Official Apple Support

Return the phone to where you bought it and show them.

Apple won't be paying for replacements. Put a screen protector on the phone. It's been explained over and over and over and over throughout this thread why glass scratches.

Must have been in the first 14 days from purchase. You can return almost anything then.

The ceramic shield increases the likelihood the glass will not shatter if dropped.

It has nothing to do with scratching your screen.

Did your screen shatter?

No?

Then the ceramic shield glass is behaving as expected

I had my IPhone X for over two years, and for the majority of that time I didn’t have a case or a screen protector. After a couple of years I definitely had a couple of scratches, but nothing major; it was so impressive! I got my iPhone 12 on release day and it hasn’t had any more than normal wear and tear that my X would go through. No drops, no cohabitation in pockets with keys, nothing like that - but I already have several significant scratches; easily as bad as anything on my 2+ year old X. I’m definitely disappointed; I’ve ordered a screen protector, and I’ll probably be ordering a case as well, but certainly the difference in performance between the X and the 12 seems pretty stark to me.