iPhone 12 pro scratched screen

CNet says keys won't scratch the iPhone 12, either:

For the first test, I put the iPhone 12 in a small makeup bag with some of the common culprits that scratch up our phones: a set of keys, a half dozen quarters and a metallic pen. I shook the bag vigorously for about 30 seconds to simulate what happens after a few weeks of bouncing around in a purse or pocket before inspecting it.

After wiping the phone down with a cloth, I couldn't find a single scratch on the glass or the frame of the iPhone 12. 

CNet: iPhone 12 drop test results are in: Ceramic shield is as tough as it sounds

The thing is, phone screens are between Mohs 5 and 6 in hardness.

Ordinary brass keys are around a 4 on the scale which means they won't scratch the glass or at least not that visibly.

On the other hand, the most common materials in sand and gravel are granite (Mohs 6) and quartz (Mohs 7) which will.

A case won't necessary offer ANY protection to the glass screen itself from getting scratches. Putting a screen protector on your phone will protect the screen from scratches. A good case protects the phone overall and is also highly recommended.

Dymora wrote:

Did you put it in your pocket with your diamond tiara. That is strange. I have never scratch a front except with a diamond... really. That Gorilla Glass is pretty stout stuff. Take it to the Apple Store and see if they can replace the display. My only, humble thoughts. Sorry I couldn’t be more help

Apple will NOT replace the screen for scratches. That's cosmetic damage and simply not covered under iPhone warranty. People have tried. The ONLY solution for anyone is to put a screen protector on their phone to avoid getting additional scratches.

It's physics and materials science.

If you figure out a way to make glass more shatter-resistant and more scratch-resistant, phone companies will make you a billionaire.

It's a lot cheaper for a user to apply a $40 screen protector than to replace screens at $329 each for a 12 Pro Max.

Did your screen unexpectedly shatter?

The screen on the iPhone 12 boasts of better drop resistance, not of being scratch-proof:

Ceramic Shield with four times better drop performance.

https://www.apple.com/iphone-12

It does boast of better scratch resistance than the iPhone 11, but ultimately if you scrape it with something hard, it will scratch.

MrsJLipke wrote:

My brand new iPhone 12 Pro Max does not "scratch as easily as my old iphones" ; it scratches WAY MORE EASILY...just touching the front ceramic screen with your fingers scratches it!

That is provably not true unless you have debris or grit on your finger that is harder than between 5 and 6 on the Mohs Hardness scale, as that is the tested hardness of the iPhone 12 Pro Max screen:

How could that be? Quartz even as a powder is one of the most common materials on earth, being present in most sand, gravel and other dirt particles.

However clean skin or even your fingernails alone would not scratch the screen.

JamesDoran1979 wrote:

That must be the problem, I’ve always had perfectly clean hands whenever I’ve used previous Apple phones but getting my new one coincided with starting work in the mine....

You’re trying to be funny here, but literally if your fingers had any type of dirt on them, that are statistically likely included quartz, which is hard enough to scratch a premium smartphone (Apple, Google, Samsung, etc.) screen.

The obvious way: any dirt, sand or grit that gets caught between the case and the screen will scratch the screen and because the fit is usually tight, will keep rubbing against and scratching the screen in those areas.

Has your glass shattered due to a drop?

Thats what the "strongest" claim is all about.

If your screen is scratched, it obviously did come into contact with something harder than around 5.5 on the Mohs scale.

I'm sorry you're upset about this, but expressing your dismay with me, who is a user just like you on this user to user ONLY forum is pointless.

Tell Apple how you feel --> Feedback - iPhone - Apple

I don't have any scratches on my phone. I put a screen protector on my phone before it was ever turned on. As I've done with every iPhone I've owned, except iPhone 6, which I unfortunately didn't do. And that phone in one year got all sorts of scratches. I learned my lesson with that. Only I didn't blame Apple, I blamed myself because I understand glass is glass and glass can be scratched.

BTW, your tire analogy doesn't work. You may be upset your phone has some cosmetic scratches, but it in no way renders your phone unusable inside or outside. Tires which couldn't be used outside would not be fit for use. A phone with cosmetic scratches works perfectly fine as it should. Pretty big difference.

Perhaps you'd prefer this analogy if you want a car analogy...........Not buying car insurance because you've never had an accident is akin to not putting a screen protector on a new phone because you've never scratched a phone's screen before.

Don't say "Corning Gorilla Glass" as if it is one product; it has in fact changed formulations multiple times as vendors want glass that is less likely to shatter at the cost of being slightly easier to scratch.

This article explains it all well:

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

No one here who is not clearly marked as an Apple employee is an Apple employee.

I am just a regular user and one who has always applied a screen protector before even powering the phone on for the first time.

It's too cheap an option not to.

I think I understand now. The glass must be softer now to prevent it from shattering. More shatterproof must mean more scratch-prone due to its being soft enough to have some elasticity and prevent shattering.

my tungsten carbide ring will not scratch. But it will shatter if dropped on ceramic tile.

i didn’t realize they changed the glass in such a fundamental way. Especially given all their advertising about the new, improved glass.

id rather have the older scratch proof glass over this softer shatterproof glass

Nope. You can use any words you like, but nothing changes the fact that iPhone screens can scratch and in particular, iPhone 12 is far less likely to shatter, yet it is not scratch-proof. That is NOT trolling. That is telling you fact. And it is FACT that installing a screen protector protects your phone from scratches.

I will not leave this thread. Did I somehow miss that you've purchased the forum? If you have, then you can tell everyone what they are allowed to say. But since I know you haven't, you can't ask me to leave anymore than I have the right to tell you what to do.

Have a nice evening buzzgary!

Nope, it's not. What solution do you think anyone here can offer you? Did you not read the terms of use you agreed to when you joined this forum? Do you not realize you are speaking ONLY with other users on this user to user forum? Apple isn't here. Apple isn't reading your complaints. Apple isn't going to respond to you. All Apple will do for you is sell you a screen protector to protect your phone. What do you think you are going to get from other users? We can do nothing for you. You can either put a screen protector on your phone to avoid future scratches. Or you can sell your phone and get something else. Complaining here is a total waste of your time.

If you want to complain to Apple, you certainly haven't here. Using this feedback link is the only way for you to get your message to Apple --> https://www.apple.com/feedback/iphone.html