iPhone 12 pro scratched screen

mcase3030 wrote:

Yes! I had the same problem with the 11 Pro and now the 12. Not happy either. I don't want to have to use a screen protector. That's ridiculous. Ugh.

That's what the current state of the art in glass is.

I've mentioned before the top of the line Samsungs come with a screen protector preinstalled from the factory, but it's still required.

So you just said you hate screen protectors then ask why Apple doesn’t build one in.

Samsung does include a factory-installed screen protector on their phones; Apple could do the same and raise the price of the phone $30 but instead they allow consumers to choose on their own.

If you don’t buy one and apply it immediately before you use the phone for the first time, well it’s your call and your risk.

I have had my iPhone 12 Pro Max for LESS THAN 24 hours. Today it sat on my desk because my case and screen protector are being delivered this evening.

So when I tell you I BARELY used it all day and barely moved it around, I mean it. However, at one point I pick it up and all of a sudden there are scratches on the top and bottom of the screen. I am so extremely frustrated and confused.

I never dropped it or even slid it across the table or anything. I was SO careful with this thing. The only thing I can think of is that one of my rings touched it and scratched it BUT I've had my iPhone 6s Plus for 6 years now and it only has a few more scratches than this new phone.

WHAT THE HECK APPLE????????

What can I do??!?!?

Haven’t been on here for a few days. Seems you’ve been very busy peddling the same advice; screen protectors. I decided to get two for our two iPhone pros. In less than 36hrs, both Belkin screen protectors have cracks in them without dropping phones. Lol. Apple are replacing free of charge. Good quality is a rarity these days.

Not to appear sexist here, but most of the complaining posts are from women. Maybe women with diamond rings. How often have you slipped your hand in your pocket for your phone and brushed against the screen cause you didn’t know the pocket orientation? A few times a day for me. Diamonds will slice a screen like snot on a six year old. Jus’ sayin’

where did you manage to do that? I live in the UK, I didn’t bother going to apple store asking for an exchange but since that’s possible, I would really want to try to get another phone as the scratch it’s visible through the screen protector...

Exactly the same. I’ve had iPhones since 2010, never bothered with a screen protector EVER ( just an edge buffering case for drop protection) and at worst have only ended up with v minor scuffs after a few years use. Within 7 days of receiving my new phone it has 2 very deep gouges in it, so bad I thought the screen had cracked, but I have not dropped it, nor has it been subjected to any trauma. I am at a complete loss as to what has caused these scratches ( or maybe they are cracks? My fingernail clicks if I gently pass it over the defect). Very disappointed, it has really taken the shine off my new purchase - literally.

Yes, and if you put the case on before you put a screen protector, who scratched the display?

Yes, you!!

You caused cosmetic damage to your own device.

There's nothing to "look into" here; every year people with the latest iPhone claim their glass magically scratched and "no other iPhone they've owned" had this issue.

So why do Apple boast of the new duel ion-exchange process used on the front glass like they do on the back to make the 12 scratch resistant? This apparently protects against scratches, nicks and wear and tear. I posted a photo of that statement on this thread but it was removed!

Why do you and William continue to try and argue with people. The question is at the top of the thread. People are just answering that question. What do we have to do wear white gloves and remove all jewellery before use.

Apple should provide a warning that an screen protector must be purchased if you want your screen scratch free.

The screen is soft!!

It happened to my iPhone 12 Pro and iPhone 12 Pro Max too! I had it for less than a day and it scratches every where. Brought to Apple Store and they want me to pay to fix the scratches. I end up purchase another iPhone 12 Pro Max to see if it scratch easy, which it did in matter of minutes holding against the smaller iPhone 12 Pro.

Mine is a groove (not a scuff or scratch). I commented about my situation dozens of comments ago and have been following this thread.

my only two additional comments at this point are:

1. Any change is softness or scratch resistance to the display from earlier version should be communicated up front w additional warning to get a screen protector
2. I’m actually surprised my screen protector gets little or no scratches or grooves and is harder than the actual display. I’ve had screen protectors shatter (protecting display wonderfully) but never scratch.

I have never had a broken screen. But now I have a brand new phone with scratches on it. I would not have voted for a screen that was harder to break but easier to scratch. Apple did not advertise that trade off with the new ceramic screens. How many average users are going to discover how easily their screen scratches vs how many users drop their phones. I personally, have not dropped any of my phones once since 2010. And before you get all preachy about screen protectors...YES I KNOW...but my screen protector hadn't arrived yet and I did not think for one second that I had to leave my brand new $1500 phone in the box while I waited for the screen protector for a couple of days. There should be a warning on the white cover that is on your phone in the box - DO NOT REMOVE COVER UNLESS IT IS TO ADD A SCREEN PROTECTOR - or maybe - DO NOT USE PHONE WITHOUT A SCREEN PROTECTOR - I am not stupid, or careless, and my screen scratch in under 3 days with gentle use in the hand. Not in a pocket. Not in a purse. And not even outside. This is a design FLAW. Period. It's like having car tires that can't be used outdoors.

Plexiglass is typically 3-4 on the Mohs scale, so being told that would be just as big a lie as being told you "don't need a screen protector."

Also, every Apple Store (both retail and web) along with Best Buy, Target and Walmart all stocked multiple varieties of screen protectors for all iPhone 12 models on the day they launched. I even ordered mine from Power Support a good month before my 12 Pro Max shipped.

Even most carrier stores carry screen protectors in stock.

shaynefromwentzvile wrote:

Apple should sell the phone with a screen protector with it, knowing there are concerns with the screen.

They leave it up to customers to decide which protector, if any to get, and I prefer that.

If you disagree with Samsung, you've already paid for it and get to remove it then install yours.

In my case the AT&T store did not have them and by the time Amazon delivery three days later, it was to late. Now I have to spend another 300 to replace a scratched screen, due to the low-quality screens..

There were many, many models available at Apple, Best Buy, Target and Walmart.

Or you could have left it in the box until you had a protector on-hand.

I want to update everyone here, I called Apple support, and I only ask about screen replacement how-to, support answered back with "hairline scratches", there must be many people complaining about this issue. I hope there will be a recall.