iPhone 12 pro scratched screen

It is clear that Apple downgraded the quality of the glass... It might be harder to break but it gets scratches like butter.

After so many years of using iPhones, this is very disappointing. And btw the argument of the glass been perfect out of the box and now the scratches are my fault is rubbish.

Well, I guess after all my years using an iPhone, this time is going to be the first time I will need to put a screen protector on my 2000NZD device when it is supposed (advertised) to be better than ever. FYI a decent screen protector costs 60NZD which by the way I don't mind buying.

I was very happy with the old screens. Never scratched one. Never broke one. Never replaced one. The new more "break resistant" screen didn't last 3 days before a significant scratch from possibly salt, pepper or dust on the counter? #notvery happy

This is my 4th iPhone and it's the first time that I have scratches in my sreen. I open my new iPhone 12 last saturday and I've dedicated a cople of hours to transfer my information from my iPhone X, after that I notice that the display of my new Iphone 12 has serveral (at least 6) scratches. I revised carefully all the iPhone when I opended it. I was not exposed to any impact or rubbing that explains the scratches. I'm so disapointed and I feel cheated.

Had the same issue. Just activated my new iPhone 12 Pro at 11p last night. Its currently 4p the next, and I noticed I have a small (0.5"), but very pronounced scratch by the 7 on the keyboard. Its deep enough that it catches on my nail. I have a desk job and I haven't done anything that would scratch the screen. I had my iPhone XS for 2 years and had no issues with the screen getting scratched. Even after placing it in my pocket with keys.

Very disappointed, especially since its 2021, this shouldn't be a problem anymore.

Once the screen is scratched it cannot be repaired, only replaced.

That’s why for maximum protection it’s always best to have a screen protector on hand before you ever open the box for the first time.

Apple said it’s not covered under warranty & that they won’t do anything about it. I’ve sent mine back through EE after fighting the case for over a week. I won’t be getting another iPhone, I really don’t want to go through all this again. No idea what’s happening to Apple xx

Then don't get a Samsung, LG or Google phone. They have all moved to the same glass formulation as Apple. The glass is from Corning. Samsung slaps a cheap plastic screen protector on their phones. You pay for it in the price of the phone. I'd have to rip that plastic crap off and still buy a good quality screen protector.

Some people are having problems with the iPhone scratching and others aren’t, which suggests to me there’s an inconsistency in the making of the phone or they’re changing materials. Some are made with the better glass, my brothers 11 pro looks perfect, but mine clearly wasn’t made from the same materials even though it claimed it was. Apple really need to address the issue & stop selling people faulty phones.

I've had the 12 pro max for less than a week and have a scratch. No drops or anything! I had the 7 for almost 4 years before upgrading, after the first year my screen protector fell off and I never replaced it, and I had ZERO scratches or cracks. I'm very disappointed with this "tougher than any smartphone glass". I was surprised to see how many others have this same problem.

YES!! I’ve had my phone for 2 weeks and I just noticed significant scratches today. I had an X before this and NEVER had scratches (and it never had a screen). This new screen is ridiculous, I’m so upset that I didn’t put a screen protector on it sooner.

I have the same experience. Had my iPhone 6s for over 5 years with minimal scratches over its lifespan. My new iPhone 12 mini is in the same state after only 6 months of usage. This is in Covid times when I basically haven't left the house.

I’ve owned an iPhone 6+ since new and there are NO scratches on the front screen and I didn’t use any covers for it. I finally decided to move up to the iPhone 12 Pro Max. I was excited about the camera capabilities and didn’t think much about the ‘super strong ceramic glass front’ even though it was touted at the store. Then same story as above, I pulled it out of the box and there was a scratch on the ‘super strong ceramic glass front’!!! I’d waited so long for the phone that I sucked it up. Now, less than 6 months in, I have a number of scratches and am ridiculously careful about location in my purse!

This is crap considering the cost and hype! These ‘SUPER STRONG CERAMIC GLASS FRONT SCREENS’ should ALL be replaced free of charge by APPLE!!!

So basically you made assumptions based upon how ceramics are used in other industries, didn't bother to apply a $30 screen protector, and this is all somehow Apple's fault?

What happened with past phones is of no consequence; most people haven't been in an auto accident but driving without insurance wouldn't be a wise move.

If you're going to not use a screen protector, then your screen may scratch because of debris or because it rubbed against something, that's the bottom line.

Same here! I used my iPhone 8 Plus for two years and since I still have it I just compared it to my 8-month-old iPhone 12 Pro Max and was shocked by how little to no scratches were on the 8 even though I had traveled to work with it every day, and my 12 had deep scratches all over the screen while I had been working from home the whole time. The metal frame is also scratched and so quite ugly. I’m very disappointed as it was supposed to be their best screen yet for a shedload of money…