iPhone 12 pro scratched screen

Yep. I’m disgusted mine scratched almost immediately and so easily I have no idea how it happened. Total BS on apple’s part to create a product that scratches when you look at it and make it impossible to return when you find out how unacceptably made the product is.

I actually called into Apple, and they seem to be taking it seriously. The advertising for it was a little deceptive. I get that it’s better for cracks and that’s great but this easy scratch scenario is almost worse. They’re also very visually dissatisfying scratches. But if more people call in and open a case I think they might do something about it. Just a thought.

Indeed, still waiting on mine to arrive.

fact remains, this was not an issue on any phone I’ve owned before- ever. It’s a ridiculous problem to have to deal with on any product much less one like this. My last apple product.

Exactly. People, I had a 6 Plus for six years--no protector. Not a single scratch in six years on my 6 Plus. iPhone 11, after a month or so has about 3 hairline scratches. Obviously they engineered the glass differently on my iPhone 11.

I was sceptical searching this question on Google at the first place. But now I am pretty sure the phone's screen is garbage! I had my Iphone 5 SE for 5+ years and it travelled with me the whole world 50+ countries without a screen protector just a case, and not a single scratch on my screen. I've been waiting for Apple to produce another small phone and finally I got 12mini and man! I didn't even leave my home and ordered the case before the phone arrived and I have some weird scratches on the screen after a month. Baby sitting the phone since I got, never had anything else in my pocket with the phone... Of course Apple will consider it user fault and won't do anything. But I am so ******! If they weren't so cocky about how strong the screen was, I would at least get a screen protector... What do we do now?

I had an iPhone 8 for 4 years and never had a scratch on the screen (no screen protector and just a bumper case). I have had the iPhone 12 pro for one week and there are significant scratches on the “strong” ceramic screen. This is not acceptable. Apple is marketing this screen as the strongest yet but clearly this is false marketing. There should be a recall on these screens.

No one here who is not clearly marked as an Apple employee is an Apple employee.

I am just a regular user and one who has always applied a screen protector before even powering the phone on for the first time.

It's too cheap an option not to.

shaynefromwentzvile wrote:

I would either have it shatter then scratch.

Really? So you'd rather pay possibly $hundreds of dollars to replace a shattered screen as opposed to paying a few dollars to protect the screen from scratches?

If we are careful and don’t shatter our screens—I’ve never shattered a screen in my 11 years of owning iPhones—we shouldn’t need to use a screen protector that alters the experience. Especially if our previous phones never scratched. 6 Plus - no scratches in 6 years. iPhone 11 - scratches in 5 weeks. Why??

Saying you shouldn't doesn't work, because you do need to use a screen protector. The fact your previous phone, which had completely different glass composition didn't scratch doesn't work either. That analogy is kind of like saying, why should I need automobile insurance when I've never had a car accident. My iPhone 6 by the way, scratched like crazy and was the ONLY phone I never put a screen protector on. Every phone since has had one on it before they were even turned on.

iPhone 11 was the first of the phones with a new glass material. Before iPhone 11, there were threads virtually daily of people upset because their phone fell only a short distance, yet the glass shattered. Since iPhone 11, those threads are pretty much non-existent. I'm willing to bet the large numbers of people who shelled out big bucks to get a new screen would not agree with you.

Your assertion that a screen protector alters the experience also doesn't quite add up. Touch on my iPhone 12 Pro Max with the Apple installed Belkin protector is a flawless experience. It doesn't feel any different than touching the phone without a screen protector. A good quality screen protector also seems to reduce the level of finger prints.

Read through the thread and you'll see ALL the premium phone manufacturers changed the glass formula to be less prone to shattering, which equates to a bit easier to scratch.

I firgue out why these guys are trolling this thread. They get virtual rewards next to this name, which means absolutely nothing in the real world and they will report you if they don't like your comment. SMH

#losers

I think I understand now. The glass must be softer now to prevent it from shattering. More shatterproof must mean more scratch-prone due to its being soft enough to have some elasticity and prevent shattering.

my tungsten carbide ring will not scratch. But it will shatter if dropped on ceramic tile.

i didn’t realize they changed the glass in such a fundamental way. Especially given all their advertising about the new, improved glass.

id rather have the older scratch proof glass over this softer shatterproof glass

If it could be done at a price acceptable to Apple without other negative consequences, Apple would do it.

Nevertheless, because it is so much harder (Mohs 9 - 10) it will shatter much easier.

Older phone glass sheets were harder, but users would have to spend $300 to replace them pretty regularly.

Most would rather not spend $300 to replace the glass but use a $30 screen protector.

Why are you defending an obvious issue? Why can’t Apple just admit the screen is weak against scratches and NEEDS a glass on top of their glass? This reminds me of the time the iPhone 4 couldn’t be held without a rubber bumper otherwise you’d loose reception. What did Apple say about that back then? They said we are holding our phones the wrong way but sent out free rubber bumpers? Apple will fix this scratch prone glass with their future models and they’ll do it using the money that we (the simple minded) gave them for the iPhone 12s. I’ve got a dead pixel on my new MacBook Air, I’ve scratched my new iPhone 12 Pro glass screen, I’ve returned 3 genuine Apple phone covers due to issues — not happy and not sure I’ll be staying.

You defend the iPhone thing again? You admit it is an issue but you try and deflect blame from Apple by stating 'it is an industry issue'. We pay a premium to use Apple products so we expect better. Apple advertised their glass as Ceramic Shield. Anyone who hears that would assume the glass will not scratch easily when placing it in your pocket, handbag, facedown on table, etc., etc., Don't patronise the people on here by stating silly examples such as; 'would you drive your new car without insurance so why use your new phone without a screen protector'. Driving a car without insurance is not the same thing, however, driving a car without a windshield protector is the same thing. Apple did not (anywhere) in their marketing material warn of such an issue or advise us that we SHOULD use protection on our new screens since they are now easier to scratch. They said Ceramic Shield, over and over again. Why do we give these people so much of our money? You complain about a genuine issue, they allow their defenders to constantly reply to your comments by making you feel as though you are at fault for using your iPhone 12 screen in the exact way it was advertised which is without a screen protector!