iPhone 12 pro scratched screen

Yeah he sure did, but at this point how would calling the store help? It's not like there's proof that he said that... I'm not really putting blame on him, other than that, he was a great salesman. I'm putting the blame on Apple for this. I've had 3 other iPhones in my lifetime and none of them have EVER had that issue. Just disappointed in the quality this time around. I of course will be purchasing a screen protector today if time allows, but it's the principle for me.

I have my iphone 12 pro for 5 days , and i got already so many scratches ...

before i had xmax , and after 2 years of using it didn’t had so many scratches as on 12 pro after 5 days .

very bad quality, very disappointed, i would like to return it ....

I bought a Apple device, I assumed it comes with Apple quality, reputation.... but looks like is not like before.... they test their new product on customers like me ... and we have to suffer for their unsuccess

I only have my phone for 24hrs, ordered screen protector and case straight away, put my phone inside my jacket pocket, soft fleece inside and plastic zipper while using wireless headphones, and I already got a scratch!! its like the screen is like butter! needless to say Im very disappointed.. is there anyway to repair this, as Im aware the warranty is not gonna cover for this? #unimpressed

Hello, I have the same problem that my front glass already has a scratch in my pocket after 3 days. I am extremely disappointed with the new Iphone's. My 11 lasted for 1 year without scratches at work, the new 12 Pro Max didn't even make it over a day. I hope there is something from Apple to replace the devices or something like that

I agree. And given COVID and the fact that every Apple Store has very long queues (I had to make an appointment and can only return it tomorrow) there should be some leeway. I am returning it for sure f I dont get a replacement for their factory mistake.

Do let us know how things go. I just got my phone two days ago and last night discovered what I consider some surprisingly deep scratches for a phone that has not been dropped or mishandled (have been waiting for a case to arrive so have been handling the phone with an abundance of caution).

Wondering what kind of response you will get from Apple regarding screen/phone replacement, advice on continued care, screen protectors, etc.

I have ordered a screen protector. I have an older iPhone that I discontinued using a screen protector on because I found it changed the accuracy and feel of the touch screen and never had issues with scratches because I'm quite careful with my phones (never face down, never in same pocket as keys, etc.).

The touchscreen has been nice and response with the iPhone 12, but curious if anyone has applied a screen protector and noticed any reduction in quality, sensitivity, typing accuracy, etc.?

Thanks all

That seems to be the case but it sure would have been nice to know prior to scratching my 2 day old phone. I was so careful with it since my case hadn't arrived yet, which is why it just blows my mind. I now have the protective glass but it doesn't hide the fingernail shaped scratch I see every time I look it. I realize there isn't a good marketing spin Apple could put on this message but they should have tried because the protective glass is a must have if you want to avoid badly scratching it up.

The reason why people are comparing 3, 4, or 5 year old devices is because these are the only benchmarks and it is completely reasonable to assume performance and durability improves generation over generation unless otherwise specified.

Seeing if others are experiencing the same difference in this screens ability to scratch as others. That's clearly been proven, a Google will find at least a dozen other forums of people discussing the same thing. This is not a small problem I'm sorry to tell you that much.

Apple didn't want to replace the MacBook Pro models where the screen coating was coming off at first either, it takes some loud voices before they will listen. I'm sure those MacBook Pro people were told it's all normal as well.

I'm not and didn't come here for a fix, just too see if others were having the same problem and yes, unless Apple is directly told nothing will happen.

Cya when it does.

Karyn Traphagen wrote:

Sure, I can put a screen protector on it, but the scratch still shows through. If they expect everyone to get a cover, they shouldn't have the roll-out promote the glass as something so special and amazing.

It actually is - less prone to shatter than ever.

had my iPhone 12 for 2 days set up with no SIM card sitting on a dock to charge before I used it as I didn’t have a case yet. Guess what I already have scratches! Definitely not as strong as claimed not even been put in a pocket let alone taken out of the house! Has literally not been touched!

I´m from Germany, i do not speak English well, sorry.

I bought an Iphone-12-Mini and after 11 days i have a long deep scratch in the display. I do not understand what happend with the 12-Mini. In this 11 days i was really carefull with this very good looking Iphone. But now I´m very angry about this expensive thing. On the next day there were much more small scratches, too. I don`t know where they came from.

I bought a Macbook Pro 13" (4x Thunderbolt) in May 2019 an i payed 1.800 Euro. In Sept 2020 (16 month later), the Retina display flackert. Apple, whats wrong with you?? I give you my money and i only want that your stuff safely works!! My trust is broken..

Same here.

I just noticed two scratches that almost look like chips that fell right out of the glass.

I have never dropped it, placed it face down, or placed it with any other hard or sharp objects.

I am very confused! I thought this was supposed to be the most durable glass yet.

My iPhone 6 had less scratches after 5 years. What's going on apple?

Part of the phones appeal is the aesthetics. Ugly cases and screen protectors take away from that. Saying “put a case on it” doesn’t address that the screen is less scratch resistant than previous models. At the premium price point this is disappointing. If an expensive winter coat isn’t warm enough I wouldn’t expect to have to wear another coat on top of it.

Cases aren't ugly and some are quite attractive, minimal and completely clear.

Screen protectors are barely visible.

And if you bought a winter coat which wasn't warm enough, regardless of cost, you didn't buy an appropriate article of clothing to protect yourself from the weather conditions.

Same here!! I'm so upset that I just found a deep scratch and 3 fine scratches on my 12 pro max😩🤬!!!! I'm really kicking myself for not getting a screen protector. I usually put one on as soon as I get it. My husband said that the screens are sooooo much better and I don't need it. We were in best buy at the time and their screen protectors were $49! I should have just paid it, regretting it now! But like wtf!! Not right!!