iPhone 12 pro scratched screen

I had mine for 2 days and have small scratches all over my screen. I have been VERY careful and conscious while I await my case and screen protector to arrive. I thought the screen was supposed to be a lot more durable...

Mine too!

I had an Iphone X for 2 year,and the screen and the back it's totally fine!Also around the camera is no scratch.

I have an Iphone 12 pro like 1 week,and i used the clearcase but i have some srach around the camera and 1 bottom on the screen...The Iphone X materials was way better!

My daughter has had her phone for about a week, put it in a case immediately and hasn’t dropped, etc. yesterday we took the case off to put a screen protector on and the entire perimeter of the screen is scratched up. Seems like the case caused it but how is that possible? I’m extremely upset considering how expensive it is. We’ve never experienced this with any other iPhones.

The screen protector, which I bought fist time in my life, change the user experience with the iPhone. I would rather have my old iPhone 6s which have no scratches in 4 years then iPhone 12 pro with screen protector. Try the difference of look and fill when operating with your phone.

Your logic falls in my logic. I think it's better to have a phone that has a good screen that protects scratches and doesn't necessary need another screen protector (some users, of course, would buy screen protector because they are more student with the use of the phone) than having manufactured phone that has bad screen protection from scratches but good for falling, and you must have another screen protection. 

It's stupid and no logical.  

Apple should consider doing something for their customers! 

[Edited by Moderator]

I have the same issue. I have had the phone for two weeks and have significant scratches on my screen. I have not even dropped the phone at all. I upgraded from a 7Plus and that phone did not have anywhere close to types of scratches I am seeing on my 12 Pro. I even have an apple case to protect the phone. #feelingrippedoff!

Karyn Traphagen wrote:

I’m actually surprised my screen protector gets little or no scratches or grooves and is harder than the actual display. I’ve had screen protectors shatter (protecting display wonderfully) but never scratch.

This is the entire point of a screen protector. They are specifically engineered to be harder to scratch, while shattering upon impact to absorb the impact to protect the screen from shattering.

Are you for real!

Whats the likelihood of a sand grain being in a pocket. My phone only went into my soft coat pocket with nothing else.....wait a micro grain of sand could of entered my pocket on my hands....unlikely!

If they are that easily scratched Apple should warn you need a screen protector.

We are all sucked in by the promise of a tough ceramic screen that is the toughest on the market.

I had a deep groove in my screen.

If you have no reasonable explanations of these scratches why post?

The screen is soft!

MrsJLipke wrote:

So we are choosing to reward those few people who drop their phones but now the vast majority who take care and use the phones normally will have to replace screens for scratches instead? At $429.00 a screen? After spending $1500.00 on a phone that can't be taken out of the box and used with out scratching the screen? I guess Apple will just increase their profits by becoming replacement screen sellers.

Few people?

Before the iPhone 11, questions about replacing a smashed screen were posted more or less daily.

I had exactly the same issue. Only 4 days after I bought the iphone 12 pro, I got a scratch that is longer than any scrathes on my iphone X which I used for 3 years. I used the new phone extremely carefully, I had no clue how did the scratch happen... did you return or exchange successfully?

Never tried to exchange , might try that after reading a lot about other people having the same problem, not too happy with apple anyway after finding out no ear phones no charger/plug in the box , they say they are going green and to use your old ones , what if you don't have ones that are compatible , might go Samsung next time .

Same here. Have a 12 pro max, and I’m insanely careful with it. I also had an XS max for years with zero screen issues. So disappointing to have a major scratch within the first couple weeks. The advertising on this phone was that the glass was extremely strong. Seems like it’s going to be rough with the scratches on this phone.

I have the same problem with my iPhone 12 pro max! Very disappointed!

I have been using Apple products for so long without a protective screen and never had any scratches on the display!! This ceramic display is NOT stronger, it’s weaker!!! 2 hairline scratches in less than a month of purchase! I don’t even carries keys, how did it scratches!!

Exactly. Calling it "ceramic" is also misleading as many people know that ceramic watch bracelets are known to be extremely scratch-resistant. ceramic watch bracelets are comparable in hardness to tungsten carbide.

Yes! Same here.

I am extra careful with my phones and got a screen protector right away. However, it took 1 day without a screen protector to see scratches. Of course makes you think of the quality of the “ceramic glass”.

Tempered glass just doesn't protect the screen. It's a hoax.

They are easier to break than the screen. 

Suppose you had an Iphone with a tempered glass screen protector installed. 

Accidentally you dropped it while pulling it out of pocket. You pick it up. See the protector is broken. You remove the protector to doscover your screen was saved. 

Toy think to yourself, "Wow! This tempered glass protector really saved my screen! It's a must-have!"!

The real trick is, the tempered glass are very wear and break on the slightest impact. They break too soon creating an image that they sacrificed themselves to save your phone's screen. 

I'm pretty sure your screen would've survived that hit. But just because you had a tempered glass screen protector installed on your device, it looked like the "hero" here. Don't let them fool you!

Think before you invest in a product. They established a market by fooling people. Replaced the way more safe ,SCREENGUARDS.