iPhone 12 pro scratched screen

I've had the Apple installed Belkin Screen Protectors on the last three generations of iPhone we've owned. Never once, did the screen protectors chip. Never once did they crack. Well, actually once. My partner drops things. With his iPhone 11, protected by a Belkin screen protector, he dropped his phone on hard concrete. It was in a good protective case. The screen protector shattered. His iPhone screen was completely protected. Not a blemish on the screen. The screen protector did what it was supposed to do. It absorbed the drop and completely protected the screen. And with the lifetime warranty on the Belkin, it was replaced under warranty at no charge.

I won't EVER own any phone without a good quality screen protector on it. Ever.

Tempered glass just doesn't protect the screen. It's a hoax.

They are easier to break than the screen. 

Suppose you had an Iphone with a tempered glass screen protector installed. 

Accidentally you dropped it while pulling it out of pocket. You pick it up. See the protector is broken. You remove the protector to doscover your screen was saved. 

Toy think to yourself, "Wow! This tempered glass protector really saved my screen! It's a must-have!"!

The real trick is, the tempered glass are very wear and break on the slightest impact. They break too soon creating an image that they sacrificed themselves to save your phone's screen. 

I'm pretty sure your screen would've survived that hit. But just because you had a tempered glass screen protector installed on your device, it looked like the "hero" here. Don't let them fool you!

Think before you invest in a product. They established a market by fooling people. Replaced the way more safe ,SCREENGUARDS. 

This is all a load of bull. I don’t want a shatter proof screen. I want scratch proof.

now I will have to buy and install screen protectors by the dozens so I can replace them when they show signs of wear.

all this would not be necessary if the glass on my iceRink 11 was the same as on my iPhone 6 Plus on which I never once has a protector in 6 years and not a single scratch not even the slightest.

Apple offers high end products. Tell me in 1998 that Instead of paying 150 for a phone I’d be paying 1500 and I’d tell you you were out of your mind.

if they can produce different colours they can sure as heck produce different types of glass to suit your preference. If you want shatter proof, great. I and many others here want scratchproof instead, like we used to have.

Buy Apple, then you can tell them what they can make or not make.

Otherwise, arguing what you want here on a user to user only forum with only us users is a complete waste of time.

Tell Apple. There's nothing anyone here can do. We don't own Apple. We don't work for Apple. We have NOTHING to do with Apple.

buzzgary wrote:

This is all a load of bull. I don’t want a shatter proof screen. I want scratch proof.

Were that widely true, one phone manufacturer would make that choice - Apple, Google, LG, Samsung… someone.

Not one has.

So either the marketplace has made that decision, or there is a huge missed market opportunity for someone here.

Certainly if there is a market for ruggedized laptops, there should be one for phones, too, aside from the protection ruggedized phone cases provide.

shaynefromwentzvile wrote:

Tempered glass just doesn't protect the screen. It's a hoax.

That's not true; it's actually basic physics.

By shattering the tempered glass actually absorbs some of the kinetic energy that otherwise would be transmitted to the phone display.

This is one reason why modern race cars break into pieces rather than stay together; the destruction helps mitigate the kinetic energy of the crash before reaching the driver.

buzzgary wrote:

I and many others here want scratchproof instead, like we used to have.

This is straight up impossible and bull. There is not one solid material in the world that you can't scratch. Did you know that the hardest mineral in the world, diamonds, can scratch itself?

fine- scratch resistant, when handled appropriately. You can say words like “impossible and bull” but it’s a *fact* that my iPhone 6 Plus remained complete scratch free for 6 years, kept in my Jeans pocket and sometimes my jacket pocket along with sunglasses and other items.

Not one scratch. think about that. Not one scratch.

Why is is so hard to understand that the screens used to be harder and many of us who don’t shatter our phones want it that way again.

Obviously I want Apple to listen. And I gave them my opinions. They heard me.

I just don’t understand why so many on here are apologists for Apple.

fact- the screens used to be harder and more scratch resistant. Not one scratch on my 6 plus.

fact- the screens are now much less scratch resistant and Apple did not mention or warn about this.

Well. It cost Apple $259 CAD to replace my scratched screen that was in the return window free of charge due to Covid. They know they messed up. They know their glass used to be so hard that in the context of careful use and storage the dang screens would not scratch. That is the quality everyone bothering to share their disappointment here expected.

it satisfies me greatly that Apple literally just paid for their mistake. Thank you Apple.

mark my words at some point in the future they will at least offer the choice of glass that may shatter but will hardly if ever scratch once again—like it used to be.

i don’t want to use and keep changing screen protectors when the tech plainly exists to return to what I had with my iPhone 6 Plus. Some of us are careful with our phones and don’t shatter them. A scratched up iPhone or screen protector for that matter looks cheap and not up to Apple brand and tech.

buzzgary wrote:

Why is is so hard to understand that the screens used to be harder and many of us who don’t shatter our phones want it that way again.

No one is questioning that previous phones (pre-iPhone 11) had screens which were harder to scratch, but oh so much easier to shatter. No one.

So, I'll pose your question in reverse. Why is it so hard to understand that the screens on the newer generation phones are easier to scratch, but harder to shatter?

That is the point. Apple, along with the other manufacturers, after years of people complaining their phone screens shattered in simple drops, changed the formula for the glass to be much harder to shatter, but the trade-off is they are easier to scratch. Instead of shelling out $hundreds of dollars for a new screen, someone can shell out from $6 - $40 (depending on the brand) for a decent screen protector and have the best of both worlds. A phone whose screen won't scratch and a phone much harder to break in a fall.

If you can figure out how to make glass which is equally harder to shatter AND scratch, you will become richer beyond your dreams. No one has come up with such glass yet.

So, until they do, you put a screen protector on your phone.

And I find it hard to believe your iPhone 6 plus was totally scratch free. My iPhone 6 was unfortunately the ONLY iPhone I've ever owned which I mistakenly didn't put a screen protector on. At the end of two years, the screen had scratches all over it. It was then I vowed to never go without a screen protector on a phone ever.

i understand. I’m talking about real life here. Not hypotheticals. I don’t carry loose quartz or diamonds in my pockets— most don’t.

6 years, man! Sometimes in my winter coat pockets along with keys and sunglasses (but mostly in my Jeans front pocket) and on my life, not a single hairline scratch of even the smallest visible kind on that glass. I was truly amazed.

That why it was such an insult to have scratches after barely a month on the iPhone 11 that cost me almost double! And they were bragging too about the new ceramic glass. Man. I told them as I thanked them for my free-of-charge $259 CAD screen replacement that for their own good and their customers they should advise that those buying an iPhone 11 and up for the first time that are used to the older iPhone glass durability will now need to change their behavior.

I don’t look forward to constantly changing screen protectors instead of just having a worry-free effort-free experience like I had with my 6 Plus.

buzzgary wrote:

i understand. I’m talking about real life here. Not hypotheticals. I don’t carry loose quartz or diamonds in my pockets— most don’t.

Actually you most likely do. Quartz sand is the most common of sand on the planet. Most pockets have micro-sand particles in them. Especially pants which were "sand-washed" as most pants sold today were.

This is one of the reasons it's such a mystery to people who claim their phone got scratched in their pants pocket and they didn't have anything like keys or coins (two things which won't scratch an iPhone screen). What they fail to realize is they most likely had micro-quartz particles in their pockets, which WILL scratch an iPhone screen.

Provide your thoughts on this to Apple. Again, you're arguing with other users. None of whom work for or have anything to do with Apple. What do you possibly hope to gain in arguing with other users? Is it going to change the formula of glass on your iPhone? Is it going to get Apple to somehow change the formula of glass on iPhone. Hint: It won't.

I did tell apple. I did have sand in my pockets occasionally. I go to the beach often. And still no scratches in 6 years. How do you explain that.

And of course Apple staff can and do monitor threads like this. They are people too.

Because that was you.

As a veteran of these boards I can tell you we used to see multiple posts per week about replacing shattered screens.

With the iPhone 11 and 12 it’s dropped to near zero.

If you want to believe Apple reads these boards for feedback, feel free to live in fantasy; those of us who have been here for over a decade know Apple employees, have talked to them in depth and know that they do not.

100%. I’ve got a three year old iPhone SE that’s had no screen protector on it (but a clear case on the sides and back) with literally not a mark on it and my new 12 mini has a few tiny ones in less that a week...