iPhone 12 pro scratched screen

What you're not understanding is the glass formula on the newest gen iPhones is stronger - From being shattered in a fall. But to make glass less likely to break, doesn't mean it's harder to scratch.

Read this --> Why is my iPhone 11 getting scratches?

It was written for iPhone 11 and yes, the formula is different on iPhone 12, but the article is still applicable. People keep comparing their 3, 4 or 5 year ago purchased phones to the newer phones of todays. There is no comparison. The glass isn't inferior. It's designed purposely to break less often, which cost often cost people $$Hundreds of dollars to replace, whereas a simple screen protector costs a few dollars to protect a screen from scratches.

That's because no one from Apple is on this user to user ONLY forum. You are NOT speaking with Apple, just other users. And we've been around long enough to know Apple doesn't replace phones with scratches. If you believe your new phone came with scratches on the screen you should have contacted Apple immediately and returned the phone.

That said, you have 14 days from original date of purchase to return a phone for any reason for refund. Return your phone for refund if you are within that date range. Purchase a new phone and before you even turn it on, put a screen protector on it.

No one here sells screen protectors. I don't. William doesn't. We're just smart enough to understand the new glass formula Apple and Corning created makes the screens less likely to shatter if dropped, but has NOTHING to do with preventing scratches. It just makes sense if you spend $1K on a device you spend a few dollars more to put something on the screen to protect it. If you don't and you get scratches, you can only blame yourself. Which is fine if scratches are acceptable to you. I am OCD and can't stand scratches. So my iPhone get's a screen protector installed before the phone is even turned on. I wish I did sell them. I'd be a lot richer for sure.

when i looked at the demo units at phone shop (EE) when they came out for both iphone 12 and iphone 12 pro i did notice that they both had a lot of scratches on them.

compared to other demo units in the shops and previous demo units from last year it was clearly obvious that these phones scratch easily.

yes put on a screen protector to avoid cosmetic damage however a phone that needs accessories to fix the issue isn’t really a phone worth over £1000.

noticing the demo units the Notch had more scratches on it than the rest of the screen. You would possibly need to purchase a full screen protector rather than the ones that only covers the underneath the notch.

maja171 wrote:

Yes, but Apple was promoting that super screen glass so I tought, Yes Apple made it the perfect iPhone. So disappointed!!!

Did you actually read what Apple said about the new Ceramic Shield glass on iPhone 12? They said quite clearly it provides 4X Better Drop Protection. At no time did Apple suggest you were buying a phone which could not scratch. Why? Because no one can make glass which is harder to break AND harder to scratch. I find it amazing people are willing to spend $1K or more on a phone, but won't spend a few dollars to properly protect their very expensive phone. If scratches are an issue for you (they certainly are an issue for me), WHY wouldn't you invest in an affordable way to ensure your screen doesn't scratch?

Apple won't replace your screen or anyone's screen to scratches as that's cosmetic. Put a screen protector on your phone now to avoid future scratches.

No one has called you or anyone else an idiot. I'm not sure where you've been or which iPhones you've owned, but EVERY iPhone ever made or sold has had screens which could scratch. These forums have been witness to loads of threads from people just like you and others here complaining their new phone scratched for just about every model phone ever sold. The easiness with which they can scratch has definitely changed over the last couple models for sure. I'm not going to post the links for you to read as you can take your own time to read through this thread where many links have been posted explaining the new generation glass, how it is 4 times less likely to shatter in a fall and that means it is more easily scratched. You see, there is no company who has been able to create a glass formula which is harder to break AND harder to scratch. If someone could create that, they'd become richer beyond their dreams. What is most different however, is how few people now complain their phone shattered and they will now have to pay $hundreds of dollars replacing it. Those threads have virtually gone away as the glass on iPhone and most other major manufacturers phones have become harder to shatter, while still being able to be scratched.

If you've somehow managed to never scratch a naked iPhone screen, you are most unique. This is one reason Apple has sold and installed screen protectors in their stores for every model iPhone ever sold. This is why screen protectors are a $Multi-Billion sales item from more sellers than I could possibly count. Just to go to Amazon and search for screen protectors for any modern iPhone and literally hundreds if not thousands of options can be bought.

I'm sorry your phone is scratched, but anyone who doesn't put an inexpensive screen protector on a phone costing now $1,000 OR more because their phone didn't scratch in the past is akin to buying a luxury car and not buying insurance for it because you never had an accident.

Scratch-resistance is not a sign of strength; your screen hasn't shattered, which is a sign of strength.

It doesn't matter what past iPhones did or didn't do, but many older ones had a harder screen which was more scratch-resistant but shattered requiring a $300+ repair at even small drops.

Adding a $30 screen protector at purchase prevents scratches; no screen protector can stop a screen from shattering.

Your screen didn't shatter, so it is stronger.

Scratch-resistance is not a matter of "strength," and actually it's usually inversely proportional.

There will be no recall; you chose not to use a screen protector and now have a damaged screen.

Feel free to leave feedback for Apple, as they don't read comments here:

Feedback - iPhone - Apple

Well folks. After explaining the issue, and mentioning this 31 page thread, my local Apple store *replaced* my scratched glass free of charge as it fell within the extended return period caused by lockdown/holidays and bc they can’t do return replacements due to Covid. Wow. Lucky day for me. Needless to say I will be purchasing a glass protector to protect my newly restored iceRink 11!

Thank you to the manager at Apple Fairview in Toronto for doing the honourable thing. Restored some of my faith in Apple.

YMMV

I've had the Apple installed Belkin Screen Protectors on the last three generations of iPhone we've owned. Never once, did the screen protectors chip. Never once did they crack. Well, actually once. My partner drops things. With his iPhone 11, protected by a Belkin screen protector, he dropped his phone on hard concrete. It was in a good protective case. The screen protector shattered. His iPhone screen was completely protected. Not a blemish on the screen. The screen protector did what it was supposed to do. It absorbed the drop and completely protected the screen. And with the lifetime warranty on the Belkin, it was replaced under warranty at no charge.

I won't EVER own any phone without a good quality screen protector on it. Ever.

Do you mean the same Steve Jobs who built an iPhone most people held wrong and didn't work well as a phone? First it's very poor form to Channel Mr. Jobs. Second, he was no Saint and he had loads of missteps along his path.

That said, the new screens on the iPhone 12 is NOT a misstep. Your interpretation of Ceramic Shield's property or better, misinterpretation, is what is wrong. Apple never said they had created a phone which can't be scratched. They said they created a phone which is 4 times less likely to shatter. Glass is glass. And all glass can be scratched. All. That's why Apple, along with many other retailers sell screen protectors to protect your valuable investment.

There are loads of links littered throughout this thread which explains how no glass manufacturer has yet figured out how to make glass equally hard to shatter and scratch. If you can figure out a formula which can, you'll become richer beyond your dreams.

BJinAussie wrote:

A screen protector appears to be necessary. If so then why doesn’t it come with one in the first place.

To let you decide which brand and quality screen protector you would choose for your phone. There are inexpensive to more expensive options out there. Apple has a partnership with Belkin and has been installing their protectors in-store for the last few generations of iPhone. They use a specially designed machine to install the protectors perfectly every time and are in fact what I have been having them install on our phones for the last few years. They are more expensive but hold up really well.

Misiu21, I feel that you shouldn’t have to stress trying to defend yourself re lobsterghost’s posts. I feel your pain about the 11 and 12 screens. I know first hand how extremely scratch-able the screens are. .

I decided I didn’t want to stress any longer on this, and left this thread a few weeks ago.

What I came here to say you and to others who are upset by Apples flawed 11 and 12 screens is that I got my screen replaced by Apple- for free, during my return period. It cost them $269 Canadian or something like that. They saw the scratches. They understood my issue, coming from having a 6 Plus.

However, that’s not the biggest news!

The big news is that..... my replacement screen has not a single, minute scratch anywhere on it! Not a hairline. Not a tiny dent. Nothing. It will be a whole month come Monday of having this new replacement screen (repair performed Jan 8). Read into that what you will! Yes, I’m being more mindful. But I have no screen protector on it, and no case (same as my 6 Plus) and it’s kept in my Jeans front pocket. It’s still completely pristine. My feeling, my perception, and my experience lead me to imagine the replaced screen has different properties. I am truly shocked and overjoyed every time I look at it that there still isn’t one visible mark anywhere.

Cheers all. I may not return here for a few more weeks because of how stressful this thread is.

If I ever do see a mark on the screen I will return and post here.

I can already imagine how this post will be refuted just like yours, Misiu21. So I won’t be here to read any replies or stress over how to answer the negative responses for a while. I just can’t take any more stress what with Covid and family and all. I have no reason to make this up. I’m typing this on my iPhone 11 which with my replaced screen has been scratch-free now since Jan 8. Repair done at Apple Fairview mall in Toronto between 5 and 7:30 pm. If you want to see my screen and my free repair receipt I suppose I can make a YouTube video about it. But really, I shouldn’t have to. No other customer forum has this much stress on it that I’ve encountered.

Good day to you Misiu21 and to all others on this thread who are unhappy for the same reasons as the original poster.

Sunny regards,

Gary

A simple Internet search can find similar complaints about any other phone you like, with the exception of new Samsungs because they come with two (yes, two, for which you pay extra, whether you like it or not) screen savers applied at the factory. It's not appropriate to link to them here, but as an example searching "Google Pixel 5 easy to scratch" will bring up many hits.

Your iPhone 7 is completely irrelevant - glass formulations have changed since then to be stronger when it comes to shattering at the cost of being slightly softer - as has been explained to you several times.

There aren't "multiple grades" of glass being used here.

I will give you the same challenge I have others who have made the same assertion: purchase or find someone with a set of Mohs scratching tools. Prove your display scratches at a lower level than other tests and reviews have stated, and you can present the evidence to Apple.

If you leave scratches at say Mohs 2, it would be hard for Apple to deny that was a sample defect.

Has your screen shattered?

The newer screens have enhanced shatter resistance compared to say your iPhone X.

However that makes them slightly easier to scratch than older phones.

In either case, the cheap easy way to prevent damage is to apply a screen protector immediately upon taking it out of the box.

Do not touch the screen, apply the screen protector first.