iPhone 12 pro scratched screen

my iPhone 12 Pro screen scratched as well. Totally unacceptable - especially considering all of their sales puffery about the super strong ceramic glass. Get your act together apple! Steve Jobs would be spinning in his urn ⚱️

Do you mean the same Steve Jobs who built an iPhone most people held wrong and didn't work well as a phone? First it's very poor form to Channel Mr. Jobs. Second, he was no Saint and he had loads of missteps along his path.

That said, the new screens on the iPhone 12 is NOT a misstep. Your interpretation of Ceramic Shield's property or better, misinterpretation, is what is wrong. Apple never said they had created a phone which can't be scratched. They said they created a phone which is 4 times less likely to shatter. Glass is glass. And all glass can be scratched. All. That's why Apple, along with many other retailers sell screen protectors to protect your valuable investment.

There are loads of links littered throughout this thread which explains how no glass manufacturer has yet figured out how to make glass equally hard to shatter and scratch. If you can figure out a formula which can, you'll become richer beyond your dreams.

Most annoyed. Had my iPhone 12 Pro Max for only one week and took it back to the store after finding a scratch on it which I have no idea how it happened and they can’t even replace the screen under AppleCare for $40 as they don’t even have the parts in stock for it yet.

my Samsung Galaxy S7 lasted years and only one minor scratch on it.

Going to contact Apple Relations dept they advised me to see about it. Feeling like I want a refund after spending all this money on a phone that advertised the screens to be four times resistent. I read that Apple has only caught up with Samsun on the tougher gorilla glass. Even my old iWatch which I brought out of the drawer to use again doesn’t have a scratch on it.

After contacting Apple. I was told I could mail in the iPhone and wait time could be at least two weeks but the scratched screen would have to be replaced under my AppleCare and would cost $40 AU. There are no parts to actually replace the screen at my cost anyway at this time due to it being a new phone model.

not happy that it scratched so easily.

the senior customer relations person told me the phone has undergone extensive testing which meant to me somehow this was my fault.

I explained my earlier model iWatch has not a scratch on it after years of use. He explained the iWatch surface on the higher models is harder to scratch due to higher quality watch surface. The thought that went through my mind at that time was why didn’t they use the iWatch more durable glass surface for the new iPhone surface? It surely wouldn’t have then scratched under normal usage. This phone is only a week old. My concern is what will happen after a year of use age. A screen protector appears to be necessary. If so then why doesn’t it come with one in the first place.

Apple would rather you apply the screen protector of your choice.

They could apply one at the factory like Samsung and raise the price $50-$100 but why not let consumers decide for themselves?

Consumers can pay $5 - $100 for one; I’d prefer that to having the choice made for me.

BJinAussie wrote:

A screen protector appears to be necessary. If so then why doesn’t it come with one in the first place.

To let you decide which brand and quality screen protector you would choose for your phone. There are inexpensive to more expensive options out there. Apple has a partnership with Belkin and has been installing their protectors in-store for the last few generations of iPhone. They use a specially designed machine to install the protectors perfectly every time and are in fact what I have been having them install on our phones for the last few years. They are more expensive but hold up really well.

Yes, happened to me too. Bought it 2 weeks ago and took great care of it and I found 2 scratches on the front screen....don't know from where these came.!! I had iphones before and never had this problem. Really disappointed.

It really doesn't matter what iPhones you've owned before.

This and the glass on the iPhone 11 are the new standard, and it's been the case since the original iPhone that a screen protector is recommended.

This happened to me! I haven’t been out due to lockdown and found lots of hair scratches on it! I had it for 48 hours and I didn’t drop it

aple need to look at this immediately there is something wrong with the glass and they should pay for replacements

I cut my screen with my fingernail after clipping my nails...screen might be shatterproof or whatever now, but it has almost no resistance against sharp objects. I’ve never cut a phone screen with my fingernail before. 😕

You didn't cut the screen with your fingernail. You scratched the Oleophobic coating on the screen. Why you would want to scratch the coating on your screen honestly defies reasonable logic. But that's what you did.

Except that it’s not a “trick” and it’s more than physically possible that lower Mohs value materials can cut harder Mohs value materials.

Sharpened, softer materials have cut harder materials for thousands of years.

[Edited by Moderator]

Watch this video and you tell me if your fingernail is harder than what this guy uses to test the scratch resistance of iPhone 12.

https://www.youtube.com/watch?v=LP6ppSM3xq4

Hence why I trust science over your assertion your fingernail could possibly cut a deep scratch in your iPhone screen.

It not about the hardness, it’s about the sharpness of my nail. Are you dull?

You can easily cut steel with sand. You can cut steel with pressurized water. I have no doubt the screen is harder than my nail, but my nail was sharper. It also depends on the molecular and crystalline structure of the iPhone 12 glass, which hasn’t been disclosed. There are a lot of factors. My nail might have been in between the crystalline grains of the glass, and for sure it was sharp enough to cut it, because it did. I have no reason to lie. I even heard the screen crack as the cut happened.

That literally is not how Mohs hardness works.

Sharp soft objects are scratched against a material to determine the Mohs value; if it could cut or scratch the iPhone glass the iPhone glass would have a hardness < 2.5.

When you say "steel" you need to further define it; softer steel is around 4.5, a steel nail around 6.5 and hardened steel around 8.

The most common component of sand is quartz, which is Mohs 7, meaning sand is harder than most steel.

Water cuts steel by being very concentrated in tiny jets at extreme pressures (20,000 - 50,000 PSI) and often has an abrasive mixed in with it:

https://science.howstuffworks.com/environmental/energy/question553.htm