iPhone 12 pro scratched screen

I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy

iPhone 12 Pro, iOS 14

Posted on Oct 29, 2020 2:13 AM

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Posted on Nov 18, 2020 2:40 AM

Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.


After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.


Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed

706 replies

Mar 25, 2021 8:14 PM in response to lobsterghost1

I had mine sent to my home because it was going to be iffy if my store would be open or not.


It turns out they were, but they weren’t doing screen protectors at all they said, so I had to do it myself, and I didn’t get it too wrong.


Of course I had it on hand before my phone even arrived and as I advise I didn’t even touch the screen before I applied the protector.


(Aside from scratches, no worries about dust or cleaning the screen that way. 😁)

Jun 9, 2021 4:19 AM in response to leefromfolkestone

I also noticed a small scratch appear on my iPhone 12 Mini screen. Like other people posting I have been extremely careful with my expensive new phone. I owned my original iPhone SE for 4 years and had no such issues. A couple of weeks after buying the Mini a noticeable scratch appeared on the "super strong ceramic glass front screen". Apple I am not impressed.

Jun 10, 2021 4:57 PM in response to Community User

It is absolutely your right to not use a screen protector. I do find it amazing you'd rather spend $$Hundreds of dollars replacing a shattered screen as opposed to $30 for a good quality tempered glass screen protector, which feels just as good as the iPhone screen itself, actually has better finger print/smudge protection and can also add even more protection from a shattered screen in a fall. Different strokes, I guess.


But what you can't do, is complain if your screen gets scratched without a protector because NO ONE has created glass which can't be scratched. So enjoy your phone without a protector and understand it can scratch and just live with the scratches. Of course if you're very rich and you can somehow create glass which can't be scratched, you'll become richer beyond your wildest dreams. I hope you do that.

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iPhone 12 pro scratched screen

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