I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy
iPhone 12 Pro, iOS 14
Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.
After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.
Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed
Mine was! It was a cosmetic issue not cosmetic damage.
Doubt they will refund or
replace unless enough of us report it to Apple! I’m totally fuming I haven’t even used the phone and it had scratches on it I can work out from where as it was sat on a dock
Your point has no merit and you missed the basic point on this topic:
Glass will scratch when in contact with a harder object.
You failed to protect your display and now you pay the price.
Same here, have my Iphone 12 Mini for less then a month and already some scratches...
Seems like the ceramic glass is weaker then the normal one
Same here, I had an iPhone X in my pocket for 3 years, no screen protector and barely a scratch, but I had my iPhone 12pro out of the box for 3 hours and already major scratches, very disappointing
unfortunately i had the same issue with iPhone 11 & 12,
surprisingly i have iphone 7 plus since more than 4 years without any minor or big scratches although I never used a screen protector
Yes, there is no issue with your phone, you scratched the glass with your earring.
One convo with my phone should not scratch a phone designed for such. My last phone is 4 years old no scratches at all. Don’t be a troll when multiple ppl have the same issue.
My daughter has had her phone for one day. It is scratch from being left facedown on a table. Never had this happen before.
As we are ALL users on this user to user only forum, tell Apple that. You can use this feedback link --> Feedback - iPhone - Apple
Fake News!! The iPhone 12 is not more scratch resistant in the iPhone 11.
I have never any issue with iPhone scratching until 12 and I have had every single one of them.
Should have used a screen protector. Sorry for your loss.
100% agreed. If it wasn’t advertised like this, I would have gotten a screen protector. But already some smart *ss here recommended me to get a protector to avoid more scratch...
Which is a good reason to just leave your phone in the box until you have a screen protector on-hand.
It's how I've used every iPhone since 2007.
iPhone 12 pro scratched screen
