I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy
iPhone 12 Pro, iOS 14
Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.
After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.
Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed
Yes I had the same issue not dropped it or left the house due to lockdown
hairline scratches all over there is a definite issue with the 12 my friend has same issue 😡
No.
Screen protector before you use the device was the only thing you could have done.
You did it to yourself when you didn't spend $20 on a screen protector.
Mine scratched with a screen protector on, the screen is so weak. The worst I’ve ever had. Seems like some phones are fine & others are made with different materials
Oh yes in my iPad 2
Did you use a screen protector to prevent from screen crack/scratch
If you had a screen protector ready did you apply it?
if so, you wouldn’t have a mark on your screen now.
I bought the phone , had a screen protector and a case ready and waiting ….. I’ve had iPhones from 4s and never….. never …… marked a phone ……. So it’s wasn’t me being careless
Never had screen scratches on previous iPhones. I get one scratch per week with this one!!!
YES! This happened to me. Left the store with a case, but was told wouldn't need a screen protector because the screen was Ceramic. I have not dropped it once. Has been babied since I got it. A few days later a small nick appeared at the bottom. I never put it in my pocket, I don't throw it into my bag, I have NO clue how it got there, but I'm very disappointed. That's never happened to me before with any Android phones or iPhones. I just changed back over from the Galaxy S10+ that I had over a year (no damage). How does this happen with an APPLE product? Very upset...
Boricuahhh wrote:
Yeah he sure did, but at this point how would calling the store help? It's not like there's proof that he said that... I'm not really putting blame on him, other than that, he was a great salesman.
So he can be educated so he doesn't mislead other buyers.
I can understand completely if you don't want to bother, you're not responsible for their employee training.
Nope, no debris and nothing else in the pocket.. the zipper is plastic but theres a metal part. That’s literally the only thing that could have done it.. my phone is now on my side table, inside its box until my case and screen protector arrives.. Im still ******! None of my previous models were ever this sensitive to scratch
Exact same thing happened to me! I've had my new iPhone 12 Pro for 3 days and already have a scratch on the screen. I haven't left the house or even put it in my pocket. Before the 12 I had my Xs for over 2 years with minimal scratches, 3 days into the 12 and I already have scratches....very disappointed. I'm seriously thinking of returning it.
What about manufacturing a screen decent enough that we dont need to choose between those 2 choices of yours?
oh wait... we already had a better screen in past models! The new screen is flawed.. and thats a fact
Meanwhile this is the first year I can't use a Belkin film because I always use an anti-glare film on mine as I find the glossy glass too glossy.
Belkin has always made an anti-glare film available until the 12 series; now I've had to go with a film by Power Support instead.
If Apple included one the first thing I would have to do is remove it and apply one of my choice.
So after all these years, after phone after phone (I am crazy and get a new one every year) this advanced version can get scratches by the slightest of things and I need to dull it with a protector? How is that advancement? We're just supposed to accept this new screen scratches with the slightest of marks?
iPhone 12 pro scratched screen
