iPhone 12 pro scratched screen

For $1000 can’t they make a screen that doesn’t break or scratch easily? Otherwise they shouldn’t be charging as much for a fragile product. Apple needs to start standing behind their screens and replacing them without the excessive charges.

I was very happy with the old screens. Never scratched one. Never broke one. Never replaced one. The new more "break resistant" screen didn't last 3 days before a significant scratch from possibly salt, pepper or dust on the counter? #notvery happy

I might have spilled sand or gavel on my countertop while cooking.

When cooking I always use sand and gravel instead of salt and pepper, due to that sand and gravel has been proven to be low in sodium by the American General.

That's your choice of course. I find a good quality screen protector feels absolutely no different from the iPhone screen and wouldn't have an expensive phone without one.

If you don't like them, you'll just have to accept scratches as normal. As to whether Apple or anyone will EVER figure out how to make glass which is harder to break AND scratch at the same time is unknown. No one, including Corning, who makes the glass for Apple and Samsung have been able to create such a mythical item.

Same I brought this phone 3 days ago I never even took it out just in my jeans next minute I look on the screen there a freaking scratch on it I spent £999 and my screen scratches in 3 days I want a refund or sometime like I’m mega angry with this

This is my 4th iPhone and it's the first time that I have scratches in my sreen. I open my new iPhone 12 last saturday and I've dedicated a cople of hours to transfer my information from my iPhone X, after that I notice that the display of my new Iphone 12 has serveral (at least 6) scratches. I revised carefully all the iPhone when I opended it. I was not exposed to any impact or rubbing that explains the scratches. I'm so disapointed and I feel cheated.

MilaMilli wrote:

It’s not the same tactile sensation, and the buttons react slower. Hate protectors. The screens used to be much better.

That is absolutely NOT true. A good quality screen protector feels no different than the iPhone screen itself and there is NO delay in touch at all.

Apple installs the Belkin Screen protectors in their stores with a machine which puts precisely in place perfectly. And it feels great.

Same as me , I had my iPhone X for almost 3 years and everything was fine , even fall from bed few times , and I bought my 12 pro max fee week ago and it’s already scratched everywhere and I very careful with it because it’s new 😒

abit dissapointed to be honest , since it’s overpriced it’s below my expectations 😢

Exactly the same here... I have had every generation of iPhone never had a problem till this one, babied the phone never dropped and 3 scratches out of nowhere.

I’ve heard this may be a manufacturing defect with glass not to spec and a recall/fix is imminent

Had the same issue. Just activated my new iPhone 12 Pro at 11p last night. Its currently 4p the next, and I noticed I have a small (0.5"), but very pronounced scratch by the 7 on the keyboard. Its deep enough that it catches on my nail. I have a desk job and I haven't done anything that would scratch the screen. I had my iPhone XS for 2 years and had no issues with the screen getting scratched. Even after placing it in my pocket with keys.

Very disappointed, especially since its 2021, this shouldn't be a problem anymore.

Cachristianson92 wrote:

Very disappointed, especially since its 2021, this shouldn't be a problem anymore.

What miracle in materials science do you think occurred in recent years such that a shatter-resistant, scratch-resistant glass can be produced?

Glass can be shatter-resistant or scratch-resistant, but not both, and in recent years the phone industry has opted for shatter resistance so people don't have to replace $500 screens but can protect from scratches using a $30 screen protector.

You can't really add shatter resistance if they had opted for scratch resistance instead.

Once glass is scratched, it can't be fixed. The time to ensure you don't get scratches is before you get them and that means using a screen protector, like millions upon millions upon millions of people do with cell phones.

Completely new formula glass on iPhone 11 and 12 Series phones. The 12 is slightly harder to scratch than the 11, but both phones are easier to scratch due to the new Corning glass used on all the high end phones these days from Apple, Samsung, Google, etc., which is harder to shatter, but a bit easier to scratch. It's not possible to make glass harder to break and harder to scratch at the same time.

I've only owned one iPhone which I didn't put a screen protector on. My iPhone 6 was naked for one year. Big mistake. At the end of one year, it was all scratched up and I vowed that no phone I ever bought new would even be turned on without a screen protector.

Get one either from Amazon or have one installed at your Apple Store to avoid getting any new scratches. And the screen protector will undoubtedly hide the ones you've gotten already.

I have had my 12 Pro for about a week or so, and at some point I held it up next against a 11 Pro and one of the rear camera lenses of the 11 left a very faint but nice round scratch mark on my display. Guessing that there must have been some dust on the lens which acted just like very fine sand paper + the camera cover is sapphire (to my knowledge) and is harder than the front glass. The worst thing is that its not a single scratch going one direction which would make it invisible from another angles but its basically a scratch in form of a circle which is visible from all angles and very noticeable in bright sunlight.

I do have it in a leather case though.

The thing that upsets me is those things always seem to happen right after acquiring a new device and in the first couple weeks/months when you try to be the most careful because after half a year or so where you would start to suspect that some signs of usage would be showing by now, nothing happens anymore. I did not get one single scratch or anything like that since then.

I've had a 6s for over 5 years that I used without a screen protector but always had in a genuine Apple leather case as well. It had only one tiny nick on the front glass near the bottom corner and that was when the phone slid out of my jacket pocket when I was tying my shoes. The rest of the entire front was immaculate after all those years.

Mine! I just had it for two days and got 2 significant scratch. Never thought it would get a scratch. I never had a scratch like this deep in my previous iPhones before. :( I don’t know how to remedy it. My heart got broken.