iPhone 12 pro scratched screen

I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy

iPhone 12 Pro, iOS 14

Posted on Oct 29, 2020 2:13 AM

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Posted on Nov 18, 2020 2:40 AM

Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.


After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.


Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed

706 replies

Dec 13, 2020 3:41 PM in response to Hayleyp1607

OK. Good for you. But what statement are you specifically disagreeing with?


That I own iPhone 12 and 12 Pro Max?

That I put screen protectors on them before I even turned them on?

That my iPhone 6 was the only phone which I didn't put a protector on?

That I didn't blame Apple, instead it was all on me for not spending a few dollars on a protector?


What statement exactly do you disagree with?

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iPhone 12 pro scratched screen

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