iPhone 12 pro scratched screen

I just went to the market to buy a screen protector and put it in my bag safely in the space where i always put my old iphone before. When I got home, noticed a two significant scratches. I was very disappointed. I screamed when I found it. I don’t know how to fix it. Do u know any fix?

Once the screen is scratched it cannot be repaired, only replaced.

That’s why for maximum protection it’s always best to have a screen protector on hand before you ever open the box for the first time.

Yes I have the exact same problem! I had a iPhone 7+ For 4 years and the screen was so strong. I’ve had my iPhone 12 for a few months and the scratches are so deep. Haven’t been really leaving the house due to Covid and yet the smallest thing seems to scratch the screen.

Yes, I’ve sent mine back, it’s so unacceptable. Some people are having these problems but other people are saying there’s is fine, seems to be inconsistency with the engineering tbh. But it’s such a shame I’ve lost so much faith in Apple, one of the reasons i got it was because I believed the screen was super strong, I’m back to using my 7 & there’s barely a scratch on this one & ive had it for 2 years xx

I regret selling my iPhones 8 and XS, never used screen protectors on them, and they got few slight scratches, unlike iPhone 12 and 12 pro had to put protectors on both, as they already have deep scratches. Not gonna buy anything from them again, disappointed.

Lucyrid wrote:

Has anyone got this fixed or help from Apple?

User caused cosmetic damage is not covered. Put a screen protector on your very expensive phone to avoid future scratches. As previously mentioned, you have 14 days to return your phone for full refund. You could them buy a new phone and put a screen protector on it before ever turning it on.

Apple said it’s not covered under warranty & that they won’t do anything about it. I’ve sent mine back through EE after fighting the case for over a week. I won’t be getting another iPhone, I really don’t want to go through all this again. No idea what’s happening to Apple xx

That's not possible. Glass cannot scratch under a glass protector. Physically impossible. Didn't happen. Couldn't happen. You lose ALL credibility with claims which are completely, utterly, fantastically, impossible.

Then don't get a Samsung, LG or Google phone. They have all moved to the same glass formulation as Apple. The glass is from Corning. Samsung slaps a cheap plastic screen protector on their phones. You pay for it in the price of the phone. I'd have to rip that plastic crap off and still buy a good quality screen protector.

So how did they get there if they weren’t there before I put my screen protector on? 😂 why would I lie? It did. Clearly a load of rubbish & with the amount of people complaining about the same issue it looks like iPhones are one of the worse phones you can buy at the minute. Heard so many complaints. Maybe I’m one of the unlucky ones who got a crappy one but I won’t be making the same mistake again. Pile of crap.

can’t find a forum with the same complaints about any other phone. My 7 hasn’t got a mark on it, iPhones are getting worse. My fella has a Samsung & accidentally slammed it in a car door & it barely marked it, I signed into my iCloud account & somehow made a massive scratch in the 12. Apple need to sort it out it’s a disgrace.

Some people are having problems with the iPhone scratching and others aren’t, which suggests to me there’s an inconsistency in the making of the phone or they’re changing materials. Some are made with the better glass, my brothers 11 pro looks perfect, but mine clearly wasn’t made from the same materials even though it claimed it was. Apple really need to address the issue & stop selling people faulty phones.

A simple Internet search can find similar complaints about any other phone you like, with the exception of new Samsungs because they come with two (yes, two, for which you pay extra, whether you like it or not) screen savers applied at the factory. It's not appropriate to link to them here, but as an example searching "Google Pixel 5 easy to scratch" will bring up many hits.

Your iPhone 7 is completely irrelevant - glass formulations have changed since then to be stronger when it comes to shattering at the cost of being slightly softer - as has been explained to you several times.

There aren't "multiple grades" of glass being used here.

I will give you the same challenge I have others who have made the same assertion: purchase or find someone with a set of Mohs scratching tools. Prove your display scratches at a lower level than other tests and reviews have stated, and you can present the evidence to Apple.

If you leave scratches at say Mohs 2, it would be hard for Apple to deny that was a sample defect.

Why does anyone fabricate stories, or believe things which can't be? I don't know what your motivation is, to be honest. What I know is it is utterly, physically IMPOSSIBLE for glass to become scratched under a glass screen protector.

I have had the same exact problem. Prior to the 12 I had an iPhone X and never had a problem with scratches. A week or two after having this phone (and before I could get a screen protector on it), I had a significant scratch inflicted on the screen. Not even sure when or how it happened. For all the praise they gave the new screen technology, this is not acceptable.