iPhone 12 pro scratched screen

Has your screen shattered?

The newer screens have enhanced shatter resistance compared to say your iPhone X.

However that makes them slightly easier to scratch than older phones.

In either case, the cheap easy way to prevent damage is to apply a screen protector immediately upon taking it out of the box.

Do not touch the screen, apply the screen protector first.

I’ve replied to this topic once already, it bothered me really bad, so I got another. That said; I’m not a screen-ppf film screen protector type as they look like **** once the edges start peeling and get dust/dirt underneath. So now I have an Apple leather case, and wipe it with a clean slightly damp microfiber rag at the end of the day and haven’t had any issues. Only problem is inevitably it will have to go in my pocket at sometime, so I make sure pockets are dirt free....or it sits somewhere it can’t get touched be anyone. It’s actual work to take care of a 12 pro max. I get it, it’s only a phone....but I’m just ocd. I treat my phone like my car now. They def dropped the apple on this “durable” ceramic screen.

I have Apple install the Belkin Glass Screen Protector on my phones (the last three to be exact) and not once has an edge started peeling up or gotten dirt underneath it. Glass can't actually peel and if installed correctly dirt can't get underneath glass either.

I was lucky and got my 12 Pro Max on the day it launched. Our Apple Store was open by appointment only, with no one allowed in the store, but I chose in-store pickup and they installed the screen protector when I picked it up, before it ever was turned on.

I had mine sent to my home because it was going to be iffy if my store would be open or not.

It turns out they were, but they weren’t doing screen protectors at all they said, so I had to do it myself, and I didn’t get it too wrong.

Of course I had it on hand before my phone even arrived and as I advise I didn’t even touch the screen before I applied the protector.

(Aside from scratches, no worries about dust or cleaning the screen that way. 😁)

I've had the 12 pro max for less than a week and have a scratch. No drops or anything! I had the 7 for almost 4 years before upgrading, after the first year my screen protector fell off and I never replaced it, and I had ZERO scratches or cracks. I'm very disappointed with this "tougher than any smartphone glass". I was surprised to see how many others have this same problem.

I have only had my iPhone 12 Pro Max for no longer than 1 or 2 months and I haven’t had any scratches on the back but I definitely have terribly bad scratches on the front I’m not going to lie I don’t have a case on it but I have 3 or more terrible scratches on the front and I am not happy about this

YES!! I’ve had my phone for 2 weeks and I just noticed significant scratches today. I had an X before this and NEVER had scratches (and it never had a screen). This new screen is ridiculous, I’m so upset that I didn’t put a screen protector on it sooner.

Expensive doesn’t mean indestructible but when you’re putting such a high pricetag on something, which was much more than the phone before you expect it to be better than the phone before?! Why would I be paying more for something that is worse?

Also I’m really intrigued to know why you feel like you have to stick up for Apple so much? clearly there are a lot of people in this forum that feel the same that the screen on this phone isn’t good enough.

Thanks for saying EXACTLY what I’ve been thinking.

I have no idea why some people feel it’s necessary to explain to us why we SHOULD NOT be upset.

We spent lots of 💲 on a screen that scratches too easily.

i don’t need opinions or scientific reasoning!

I’m not happy!

iphone 12 is certainly a drop in quality - the screen is the worst I have ever had, since working my way up from iPhone 1 . I still have the 10s and it kicks the bit of this poor new effort.

Either cheap screen or failed efforts .

@apple

If your only measure of quality is scratch resistance, you've missed most of what makes the new screens so fantastic. They are 4 times less likely to shatter in a fall. That is hugely higher quality. The almost total lack of complaints here on this, the worlds larges forum for iPhone is testament to the durability of the new screens. Yes, to make a screen harder to shatter, makes it more susceptible to scratches. No one has yet been able to create glass which is equally harder to shatter and scratch. If someone figures that out, they'll become richer beyond their dreams.

In the meantime, since EVERY single iPhone EVER made has been able to be scratched as demonstrated by long threads on "my iPhone screen is scratched" with every phone ever released, logic suggests to protect your very expensive phone, a very reasonably priced screen protector should have been the first thing you applied to your phone.

I have the same experience. Had my iPhone 6s for over 5 years with minimal scratches over its lifespan. My new iPhone 12 mini is in the same state after only 6 months of usage. This is in Covid times when I basically haven't left the house.

I’ve owned an iPhone 6+ since new and there are NO scratches on the front screen and I didn’t use any covers for it. I finally decided to move up to the iPhone 12 Pro Max. I was excited about the camera capabilities and didn’t think much about the ‘super strong ceramic glass front’ even though it was touted at the store. Then same story as above, I pulled it out of the box and there was a scratch on the ‘super strong ceramic glass front’!!! I’d waited so long for the phone that I sucked it up. Now, less than 6 months in, I have a number of scratches and am ridiculously careful about location in my purse!

This is crap considering the cost and hype! These ‘SUPER STRONG CERAMIC GLASS FRONT SCREENS’ should ALL be replaced free of charge by APPLE!!!

Well, maybe the sales people should have strongly recommended a purchase of a very reasonably priced screen protector OR maybe Apple should have disclosed the compromise that a purchaser would have to make so that they could buy without disappointment!