iPhone 12 pro scratched screen

I've only had my iPhone 12 pro for 3 days, haven't left the house & yet I already have significant scratches on the 'super strong' ceramic glass front screen! Anyone else experienced this? #notveryhappy

iPhone 12 Pro, iOS 14

Posted on Oct 29, 2020 2:13 AM

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Question marked as Top-ranking reply

Posted on Nov 18, 2020 2:40 AM

Well, after contacting both Vodafone (my upgrade provider) and Apple, the response for both was no replacement.. Apple support encouraged me to write up a proper negative feedback, which i did and neither of them offered any care advice.


After a bit of research I bought a screen protector by Mous Uk, what they call hybrid glass, and Im very happy wt it. It comes wt an applicator and instructions and I cannot notice the scratches underneath it now, also the touch response is the same as not using any protector. I just wish I knew beforehand about this screen flaw in the new models as I would have waited and installed this even before i turned on the phone for the first time. I never had that with previous models, my last Iphone XS was used wt no screen protector for two years and nothing like this happened.


Apple should definitely review and improve this glass screen, this is not good enough for a device this expensive. #unimpressed

706 replies

Feb 3, 2021 6:37 PM in response to misiu21

OK......sorry, still not buying your nail cut your iPhone screen so badly you heard the screen crack. But if you believe it, I guess that's all you need to be comforted with. Your finger nail, sharp or not is simply not hard enough on the Mohs scale to cut glass.


However I still wonder WHY you even tried to scratch your iPhone screen with your fingernail? For bragging rights? For what purpose would it even be prudent to purposely attempt to inflict permanent harm to your screen?

Mar 21, 2021 3:39 PM in response to lobsterghost1

So how did they get there if they weren’t there before I put my screen protector on? 😂 why would I lie? It did. Clearly a load of rubbish & with the amount of people complaining about the same issue it looks like iPhones are one of the worse phones you can buy at the minute. Heard so many complaints. Maybe I’m one of the unlucky ones who got a crappy one but I won’t be making the same mistake again. Pile of crap.

May 19, 2021 1:56 AM in response to Dogcow-Moof

Expensive doesn’t mean indestructible but when you’re putting such a high pricetag on something, which was much more than the phone before you expect it to be better than the phone before?! Why would I be paying more for something that is worse?


Also I’m really intrigued to know why you feel like you have to stick up for Apple so much? clearly there are a lot of people in this forum that feel the same that the screen on this phone isn’t good enough.

Jun 2, 2021 9:03 PM in response to Dogcow-Moof

I have multiple versions of iPhone and been extremely care with this one because of the hefty price tag. The screen was scratched in less than 2 weeks while I was deciding if I want life proof case versus other brand. I have 2 other iPhones that did have case for much longer and the screen stayed in prestige condition. You are entitled expressed your point of view but I don’t think it’s your place to minimize other people voice just because they are different from yours.

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iPhone 12 pro scratched screen

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