Usb-c Headphone is not working in iPad Pro 2018 after iPadOS 14 update

I just bought a 5th gen Pro and had same issue with my Samsung AKG USB_C headphones. Connected them to my Note 10+ and it auto updated the firmware on the headphones. Connected them again to my iPad and after about 1 minute it recognized them and now I am getting sound out of them and all the controls are working properly. Tried again and it took as long for iPad to recognize them. Hope this helps. Playing music through Amazon Music.

I had the same problem. The solution that I found was that I need to plug in the headphone usb c cable such that the Samsung logo faces the screen. If it’s the other way around, it doesn’t work. Once you plug it in in the correct orientation, there is a 5-10 second gap before the audio switches. I know usb c ports should be reversible....but this still is an issue.

Same problem here. But I just found out a solution. Hold +volume for a sec and it will automatically connect.

Thanks! Turning off Silent Mode does solve this issue for me.

However, it’d be much more convenient if I don’t have to turn off Silent Mode every time I want to use headphones.

Unfortunately it’s not a “smart function” because it’s a known issue that Apple is working on fixing. You can also get it to work by plugging in the dongle first, and then slowly plugging the headphone cord into the dongle. BUT it will only work for about half an hour before it starts glitching and clicking and introducing static into the Audio. I’m my case, it’s a problem with the Apple usb-c adapters. I tried two of them and they both fail. I bought a good quality aftermarket adapter on amazon and it works perfectly. I had music playing for 6 hours through headphones and no static at all. Both Apple adapters are now in the garbage where they belong.

Apple support told me that it’s a software issue (known issue) and will be fixed in a future update. This problem has been going on for months so who knows when it will get fixed. Easier to just buy a good dongle that works. Hopefully ios15 fixes it but who knows. Doesn’t seem to be affecting everyone so I don’t know how much of a priority it is.

Correct!, this worked for me too, i updated the firmware of the AKG headphones in my Note10+ and then plug again in my ipad pro m1 and wait, and about 1 or 2 minutes it was reconized and worked perfectly. May be the problem was not in the Apple tablet, and the problem is older version of firmware of the headphones.

Restarting really hepled. No more headphone with usb c jack problem.

Just restart your ipad. That’s how fixed the problem.

I have an iPad Pro 2020 11 inch connected by an Apple USB-C to 3.5 mm dongle to my wired Apple earbuds. My earbuds suddenly stopped working apart from the volume control. I found that iPadOS 14.2 was installed. I tried swapping the wired Apple earbuds to those I use with my MacBook Pro with no success. I also checked whether the problem was related to either the Duolingo or Music apps. It was not. I finally remediated the issue by downloading iPadOS 14.3, the current operating system. My earbuds are now working properly again.

Hi Dongsky1108,

We would like to see how we can help with your iPad Pro and the audio issues with your headphones. Please swipe down from the top-right corner to view Control Center and make sure that Silent Mode is off.

If you restart the iPad, does the issue return?

Do you have any other headphones that you can test with the iPad?

Get back to us with these details, and we can go from there.

Cheers!

Update: I received a generic version of the dongle for Android devices on Amazon. Not sure if it is available in your area - but it works. The wire is even more heavy duty than the Apple version - and it is $3 less.

https://www.amazon.com/gp/product/B07S197D5K/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

This is 100% software. I cant believe support would think its anything else. I have the same problem on both my 5th gen and 3rd gen ipad pros since updating to ios 14.6 (before 14.6, earphones connected fine). I connect usb-c earphones, sound control (top right drop down) doesnt switch from the speaker icon to headphone icon, the earphones built in remote adjusts volume and can play and pause music and video fine, but for reasons unknown, the sound comes out the ipads built in speaker not the earphones. Sometimes a restart gets it working, sometimes it doesnt, sometimes reconnecting the earphones many times gets the earphones working, sometimes it doesnt. 100% of the time, the earphones do not work correctly. Tested with different brands of earphones that work fine on android devies.

opens youtube and puts to play some video

during video playback, plug in the headset and the sound should appear in the headset after a few seconds.

This is apparently NOT answered. I have the same problem, iPad OS 14.4, iPad Pro 11” 2nd generation, original USB adapter from Apple, standard headphones. Headphones work when I connect to my MacBook Pro (using the adapter), but not when connected to iPad. And it worked a few month ago.

So it’s not headphone or adapter, but iPad, probably since OS 14.