Usb-c Headphone is not working in iPad Pro 2018 after iPadOS 14 update

I have an AKG USB-C headphone from a Samsung Note 10 Plus device. It was working well ‘before’ the latest update on iPadOS 14. Now, whenever I connect it into my iPad Pro(2018), it does not work.


Before the update, whenever you connect it there was a 2-3 second delay before you can hear sound through the headphone... now, it does not work at all. I am sure the headphone is working coz when it is connected into the Samsung device, you can hear a sound output.

Posted on Oct 29, 2020 4:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2021 5:49 PM

I just bought a 5th gen Pro and had same issue with my Samsung AKG USB_C headphones. Connected them to my Note 10+ and it auto updated the firmware on the headphones. Connected them again to my iPad and after about 1 minute it recognized them and now I am getting sound out of them and all the controls are working properly. Tried again and it took as long for iPad to recognize them. Hope this helps. Playing music through Amazon Music.

145 replies

Dec 31, 2020 4:50 PM in response to Sean_B1

I have the same issue on my iPad Pro. When connecting headphones via apple USB-C adapter the sound continues to come out of the speakers not the headphones. I can temporarily fix the issue by rebooting the iPad while leaving the headphones connected. But then if so disconnect and later reconnect the headphones then in reoccurs. Quite frustrating to have to reboot the iPad every time I want to use the headphones.

Feb 10, 2021 10:23 AM in response to Dongsky1108

I found that the USB port is loose, gets loose over time, or gets loose if you happen to drop your iPad like me. So, based on what someone mentioned in a discussion forum, if you press on the display by the port as you are plugging in the headphones, the iPad will recognize the headphones. Without pressing, no recognition, with pressing - there they are!

Mar 21, 2021 11:35 AM in response to nusch ray

Got it solved for my iPad! ... it's apparently the connection between adapter and earphones. I plugged it in again to try once more while I had the pull-down menu (from right top) open, and saw that the silent sign switched briefly to the headphone sign, but then back to silent. Then I pulled back the earphone jack just a little bit in the adapter, the headphone sign reappeared and it works now!

Jun 12, 2021 2:48 AM in response to ihussd

This is the adapter that works for me. No static and no connection problems.


USB-C to Headphone Adapter, ESR USB Type-C to 3.5mm Female Headphone Jack Adapter, USB-C to Aux/Audio Dongle Cable Compatible with Pixel 2/3/4 & XL; Samsung Note 10/10 Plus/A8/80/S20/S20 Plus/S20 Ultra/Z Flip; Huawei Mate 10/20/30/P20/P30 & Pro, 1 Pack https://www.amazon.ca/dp/B08913998G/ref=cm_sw_r_cp_api_glt_i_7B3HFD0GGJP3C914PXB0?_encoding=UTF8&psc=1

Jul 19, 2021 2:38 PM in response to Sean_B1

Sean_B1: You - the SECOND poster on the FIRST page of this thread, and I believe the ONLY Apple employee chiming in here - marked this Solved but this DID NOT SOLVE THIS ISSUE. I suspect your having marked this in this manner made it so that there are now NINE PAGES of complaints from eight months ago, and I believe your response is the only one from Apple.

I have the identical headphones to Dongsky1108. They are branded AKG but are listed as Samsung manufacture and the model number is EO-IC100BBEGUS (the same unit sold in Europe carries the same number but EU at the end rather than US).

I spent a long time on the phone with Apple support when I discovered this issue, and they asked me to visit an Apple Store and plug my headphones into a Mac computer (the agent provided a MacBook for the purpose). It did not work either.

The steps you provide in your "solved" email do not work because the issue is that a USB device requires a driver. The device in question has a driver with two parts (maybe two drivers), one of which still functions: the controls (volume+/- and Pause/Play) work. But the one that says to the OS "We have headphones/earbuds connected. Stop the loudspeakers and channel the audio to the headset" has been disabled, either accidentally or intentionally).

It should be an easy matter to fix...unless Apple's true message here is the one located on the last page of this thread: “We don’t care and issue will not be fixed”.

If so, Apple is truly not in the user's corner and only wants to promote the sale of wireless earbuds. If I'm forced to buy such, rest assured they will NOT be from Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Usb-c Headphone is not working in iPad Pro 2018 after iPadOS 14 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.