iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

Ever since upgrading from my iPhone 11 Max to my iPhone 12 Max, my ReSound LiNX Quattro hearing aids are having connection and quality issues. I'm experiencing a lot of static and in general a touchy connection where one or both ears will cut sound. Often times just turning my head sometimes cuts out sound from one ear. It seems the iPhone needs to be VERY close to work as well, the distance (like laying on my desk) causes increased static and stability issues. Anyone else having a similar issue?

iPhone 12 Pro, iOS 14

Posted on Oct 30, 2020 9:35 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2021 9:21 AM

Similar questions

281 replies

Nov 19, 2020 10:31 AM in response to bschmidt28

About 10 minutes ago, Apple released iOS 14.2.1 through regular update channels. No need to use beta software now.


It includes a fix for Made for iPhone hearing devices that were experiencing sound quality issues. Apple's release notes are below.

iOS 14.2.1 addresses the following issues for your ‌iPhone‌:
- Some MMS messages may not be received
- Made for ‌iPhone‌ hearing devices could have sound quality issues when listening to audio from ‌iPhone‌
- Lock Screen could become unresponsive on ‌iPhone 12‌ mini


Nov 21, 2020 4:23 PM in response to TimLindner

My wife has reSound Preza hearing aids and has the static issue with her new iPhone 12 mini running iOS 14.1. EVERY TIME her phone makes a noise she gets the static (or as she calls it “cassette tape rewinding noise”). The sound hits her right hearing aid about 60% of the time, in her left hearing aid the other 40%, but never in both aids at the same time.


It’s extremely annoying for her, and frequently painful. C’mon Apple...do right by your faithful customers!

Nov 22, 2020 2:46 AM in response to bimmermanz3

bimmermanz3 wrote: "...new iPhone 12 mini running iOS 14.1."


OS 14.2.1 addresses the following issues for your iPhone:
Some MMS messages may not be received
• Made for iPhone hearing devices could have sound quality issues when listening to audio from iPhone
Lock Screen could become unresponsive on iPhone 12 mini

Update your iPhone, iPad, or iPod touch


õ¿õ¬

Nov 22, 2020 6:55 AM in response to valerieahmed

It's been four days since I updated to Beta 14.3 PB2 and I'm happy to say I have NOT experienced any issue with hearing aid connectivity with my Oticon Opn 2 miniRITE hearing aids. I'm using an iPhone 12 Pro...still waiting on Apple to credit me back the $620.55 for the iPhone replacement that they recommended due to the problem after four days from receiving my new iPhone 12 Pro.

Nov 24, 2020 3:15 PM in response to TimLindner

I returned my iPhone 12 and will wait until Apple fixes the issue MFI hearing aids. Apple says the fix will be in a future release. How long is the future? What priority do those with hearing issues have with Apple? Until the 12, hearing aid accessibility has been outstanding. It appears to me that there was no testing to ensure that the feature worked.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.