iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

Ever since upgrading from my iPhone 11 Max to my iPhone 12 Max, my ReSound LiNX Quattro hearing aids are having connection and quality issues. I'm experiencing a lot of static and in general a touchy connection where one or both ears will cut sound. Often times just turning my head sometimes cuts out sound from one ear. It seems the iPhone needs to be VERY close to work as well, the distance (like laying on my desk) causes increased static and stability issues. Anyone else having a similar issue?

iPhone 12 Pro, iOS 14

Posted on Oct 30, 2020 9:35 PM

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Posted on Feb 2, 2021 9:21 AM

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281 replies

Nov 11, 2020 6:34 AM in response to TimLindner

I spoke with Apple Tier 2 support yesterday for a while. She had me reset my network settings. It actually seemed to fix the issue but only briefly. She then asked me to back-up of my phone and try "Reset All Settings". It has been about 20 hours since I did this and it's been 99% better. I had one instance where my left aid lost connection & reconnected three times in a row. Outside of that, I've had two phone calls and I've listened to podcasts off and on without any issues. I have not been able to do any of this since getting my new iPhone 12 Pro.


Please make sure your iCloud backup is up-to-date or plug into your computer and get an iTunes backup before you do this. Note, it's not pleasant, all my settings like wallpaper, ringtones, face id, apple pay cards, passcode, etc. are all gone. BUT, if some rogue setting somewhere it causing this issue, it's potentially gone now and appears to be worth the trouble so far.


To try this, go to Settings > General > Reset > "Reset All Settings"


Remember to reenter your WiFi password when you get back up and running.


I'm curious if anyone else having issues will try this and if they experience positive results. I've asked if my ticket could remain open for a few days as I continue to use my phone to see if the issue resurfaces.


Nov 14, 2020 5:12 AM in response to TimLindner

TimLindner wrote: "My worry is it's a hardware or 5G issue that isn't fixable with a software update."

Tim ~ "Apple is aware of this issue and will provide a fix in a future software update." Source:


If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model


...Also:

"I have been in contact with Apple and they said they are getting closer to a fix. Until then I was told to go into settings - accessibility - Hearing Devices - top item, MFI hearing devices - Uncheck “Stream to left hearing device”. Do this until we get an update fix. I have not had the static noise since I did this. You will only hear with your right hearing aid until it is fixed." [Source]

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Nov 2, 2020 5:39 AM in response to TimLindner

Hi Tim,


Yes, there are several of us experiencing the same with the iPhone 12. Do a search here for "resound" posts in the past couple of weeks and you'll find a couple different threads. We are waiting on a fix from Apple or ReSound. Basically this is a lesson for us all not to be the first upgraders when we depend so much on this technology.



Nov 11, 2020 9:42 AM in response to TimLindner

Interesting - I have Widex Moment 440s and am experiencing similar problems. I spoke to Apple Support 5 days ago and was passed up a level. I was told that this is a known problem that they had been working on for a couple of days. They said it would be resolved by iOS update as soon as possible. Obviously 14.2 did not resolve it so I am hoping for 14.2.1! I suspect the more people who contact Apple Support about it the higher the priority will be.

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iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

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