iPhone 12 w/ iOS 14.1 poor hearing aid connectivity

I went to my audiologist yesterday. He erased all programs in my hearing aides. He said that Oticon stores pairings. He wiped them clean and reinstalled my program. So far so good. I can talk on my phone, listen to music on my phone, and do my Spanish lessons. Duolingo was impossible before the fix. Just keeping my fingers crossed. I spoke directly with an Apple tech the day before. Nothing worked. I am cautiously optimistic.

I had upgraded to ios14 on my 6s without problems. If I turn on “system sounds” on the iPhone 12, I get occasional bursts of very loud static in one of my hearing aids. It can be either one, and is normally triggered when I get a system sound (eg ping to announce arrival of a text). I will get the correct sound in one ear and a burst of very loud static in the other.

This means I have to turn off the playing of system sounds to the hearing aids, which means I often don’t hear them particularly as they are much quieter than the ringtone.

I upgraded from Xs max to 12 pro max today and I am also having this issue with my resound hearing aids. I have found that while a hearing aids connection is glitching that if I go into accessibility and stop streaming to the hearing aid that is WORKING the glitching hearing aid begins to work normally. I believe the iPhone twelve is having issues streaming to two mfi channels at the same time. I am hoping someone can repeat my findings and perhaps give apple another clue. Like many here. if this isn’t fixed soon I’ll return the 12 and go back to the old xs max.

Hello TimLindner,

We see you're experiencing connection and static issues when using your hearing aids with your iPhone 12 Pro Max.

This article addresses this issue: If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model

Note that "Apple is aware of this issue and will provide a fix in a future software update."

Take care!

Another testimonial for the 14.3 public beta. Works like a charm for me. Just the usual occasional bluetooth signal interference. No worse than my previous phone. In fact it seems to be working exactly as it did on my old xs max. I am glad I didn't return the phone!

Have had a lot of improvement with my Oticon Mini-Rite hearing aids since updating to 14.2.1 but just had a phone call that didn’t connect to my hearing aids at all until a couple minutes into the conversation. Hoping that Apple continues to work on improving our experience with our hearing aids. 🤞🏼

SOPPING wrote: "iPhone 12 / iOS 14.2.1 / resound linx 9 HAs / random disconnects and reconnects continues / unusable audio"

Let Apple know:

https://www.apple.com/feedback/iphone.html

...and email the Accessibility team: accessibility@apple.com.

Source: How to contact Apple for accessibility support

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Try switching to mono! I did this and it seems to work! Go to Accessibility >audio, video and switch to mono! Worked for me!

I too can confirm iOS 14.3 beta 2 seems to have fixed the issues with my Resound LiNX 3D hearing aids. Yippee!

I have also had no problem since installing iOS 14.3 PB2

My widex pared just fine just couldn’t take the popping noise and the hearing aids dropping out changing the volume 14.5 beta work 100% for me. Widex were made for iPhone just not iPhone 12

If you download the beta developer profile install and reboot then check for software updates it will take you to IOS 14.5 install it fixed both my phones

i suggest the following, which seems to cure most of the problem:

Delete the Oticon ON app.

Go to Settings/Accessibility/ Hearing Devices and turn off “Play Ringtones” and “Play System Sounds”

This seems to cure the problem of loud static (fingers crossed!), though there is still the problem of one earpiece or the other momentarily cutting out during calls.

I've found that in addition to having System Sounds turned off rebooting my phone gives me a day or two of silence from the appalling static.

I have again today phoned Apple Support to ensure that they do have this logged as a known issue. Keeping fingers crossed for a resolution soon.

Garybjor1, I have spoken with for different techs and keep being g sent further up the line. Today I spoke with Leon from the Accessibility Department. The engineers are very aware of this problem. It is NOT the hearing aid. It is the iPhone 12. There is nothing that can be done until the engineers put out a bug fix. He says ig will happen sooner than later! Frustrating! Did you know Apple has an Accessibility Department open 24 hours a day? Leon is the first one to admit to me that it is the 12.