HP 3 Scanner will damage your computer.

Similar to the posts reported on Oct 23rd, I was unable to print or scan with my HP Laserjet Pro (from my iMac). Since then, I'm able to print but still unable to scan. For now, I use the temporary solution - a thumb drive with the printers USB port.


When I try to scan from the HP Easy Scan app, I receive the malware notification:

HP 3 Scanner will damage your computer - 3 times - followed by - scanner reported an error - failed to open a connection to the device.


What are my options to restore the scanning function?


Posted on Oct 31, 2020 2:53 PM

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Posted on Nov 13, 2020 4:19 PM

HP finally came up with a solution on their customer service page for macOS users. It required downloading their HP uninstaller, completely removing their software and then downloading the drivers specific to your printer. All print and scan functions work correctly now.

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7 replies

Nov 26, 2020 3:54 PM in response to sigrijeff

I have an HP Color Laser Jet Pro printer (M281cdw) and I used the HP uninstaller app to remove all HP apps and components and then I downloaded  the Mac Printer Driver version 5.1 recommended for my printer. This version also included the HP Easy Scan app. It worked okay until I restarted my iMac. I could print but I could not scan - damage notification. So I used the HP uninstaller a second time and I reinstalled the 5.1 version and it has worked for the last 2 weeks. It even survived the Big Sur update on the iMac. There was one scanner notification after the update install but the iMac gave me an option to use the device location and this initiated the scanner function on my HP. After a long, extremely frustrating ordeal, the problem is solved and printer works the way it did before this HP snafu. (so far) Good luck.

Nov 28, 2020 10:22 AM in response to Ron2274

Thanks for the details, I'm stuck in the same mess. I have an HP Photosmart 7520 Printer/Scanner. Was able to uninstall, and get printer to work, but not scanner. BTW, I have MBP, still running Catalina because it stalled on the Big Sur Install. Would you trying to download and install Big Sur a second time before doing the printer install again? Did you restart computer after uninstalling and reinstalling the second time? Any other tips? Thanks in advance.

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HP 3 Scanner will damage your computer.

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