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Screen time incorrectly showing 24 hours of usage each day.

I awoke this morning to find a notification from the Screen Time showing it was up by 130% this week. What I've found is that since the 23rd of October it thinks I've been on my phone for 24 hours a day.

In reality I only use my phone for about 4 hours per day as well as an iPad that I use for about 3 hours per day.

On the iPad, everything in Screen time appears normal and accurate. On my phone however, it shows me being on the YouTube for 24 hours a day, obviously which is impossible. Furthermore, I only watch YouTube on the iPad anyways.

Does anyone know why this is happening and/or how to fix it? Is YouTube running without my knowledge? Should I just turn off screen time and forget about it? Anything will help.

iPhone 11, iOS 14

Posted on Nov 1, 2020 7:03 AM

Top-ranking reply

Bella_Sa

Level 1

4 points

Posted on Jul 5, 2021 10:04 PM

Same thing is happening on my phone. Screen time’s been showing me that I’ve used the “Settings” app during 24 hours for over a week now.

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Similar questions

51 replies

Jul 1, 2021 3:17 PM in response to crossdistress

I have the exact same problem but with PayPal. I even uninstalled the app, but nothing changed and it's been a week. I feel like my battery is drained from nothing and I was wondering if that may be the reason

May 21, 2021 6:10 AM in response to crossdistress

This happened to me but with a safari web page that dosnt even apear on the safari history(i mention this because i thought “oh, maybe i clicked on it by accident and is the cookies or smthg like that) i even looked up what that web page was for but nothing that can tell me the purpose of it came up.

Has anybody found a solution?

seh256

Level 1

4 points

Feb 2, 2021 1:58 AM in response to abcrider16

Hello I have same issues here in my text messages it says im using my phone from 6 am to 10 am which is I’m still sleeping .. why is this happening ?? I’m so confused and I feel someone is using my phone.

Jun 10, 2021 6:52 PM in response to seh256

I grounded my 13yr from technology because of this. Does Apple ever monitor/answer these posts?

yashgiri

Level 1

4 points

Jun 14, 2021 8:44 PM in response to sterling r

mine screen time was 24 hour with something called iijjss like this?

Jabers

Level 1

4 points

Feb 20, 2021 3:14 PM in response to Blazecan

I'm under the exact same circumstances. I have had twitter installed before but its been uninstalled for quite some time now, despite suggesting I've been on twitter for four straight days. Originally I suspected it was something I clicked through on reddit, but I'm not sure why it would say I have the app if it was only a webpage?

Loniz

Level 1

10 points

May 19, 2021 7:03 PM in response to crossdistress

I also have this issue, except it's not only my youtube but a link (tiktok.com, which is bizarre since I do not have that app downloaded on any of my devices), which I had running for 24h yesterday, and 19h hours today. I have a feeling this is a virus of some sort, however, if not, please fix this issue it is annoying since I cannot simply check my screen time anymore.

May 27, 2021 6:46 AM in response to thinkcirrus

After trying 14.6 I will say it has gotten a bit better for me but I will still see occasional hours that show a full 60 minutes of usage with no supporting apps or categories to even close to account for it. When cross referencing the same hour in the batter setting view there are no apps running in the background or anything. Overall usage time is still an inaccurate metric for me and basically pointless. I submitted feedback to apple and suggest everyone else do the same so this can get addressed for good.

May 29, 2021 6:04 AM in response to crossdistress

aame Here but it’s my settings app. Screen time says I’m on my settings app 24/7. My daily average is at 24 hours and all of that is on the settings app.

malaak65

Level 1

4 points

Jun 27, 2021 2:39 AM in response to crossdistress

I have the same issue today. My screen time is showing I used “storify.com” overnight but I never accessed this website (it’s a social network which is shutdown anyway!). This is the first time this happens for me. Any idea how to resolve this?

Jun 27, 2021 11:51 AM in response to malaak65

Turning your phone off and on, and or opening up a new webpage in the safari app can resolve the issue. From what I’ve observed this happens when apps try to open a web page within their own app. Sometimes this tricks the phone into thinking it’s always running for some reason. Doesn’t affect batter or network activity. It’s just a bug.

Jul 2, 2021 5:06 AM in response to crossdistress

This is still a problem. I have 14.6 doesn't matter. I don't have the absolutely insane issues I had at the beginning of the year but still have large chunks of time unallocated to any category or application. My wife's phone has the same issue. @APPLE WHAT ARE YOU GOING TO DO!?