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Hi I am part of the iPhone upgrade programme and I am due an upgrade in November however U.K. will be in lockdown from Thursday...is it still possible to get an upgrade or do I need to wait until lockdown is over and physically go to a store?
iPhone 11, iOS 14
Well, everything on the iPhone Upgrade Programme site for the UK indicates it's in-store only:
https://www.apple.com/uk/shop/iphone/iphone-upgrade-program
To be sure though, I strongly suggest is giving Apple a call to see if they've made other allowances in the UK due to Covid-19.
You can call them directly at their UK number listed here:
https://support.apple.com/en-us/HT201232
Since it's a rapidly evolving situation though I would be surprised if any arrangements have been made yet, but that's just my opinion.
You can use the https://getsupport.apple.com website to arrange for a scheduled call-back and save the toll charges if you don't have a land line.
Well, everything on the iPhone Upgrade Programme site for the UK indicates it's in-store only:
https://www.apple.com/uk/shop/iphone/iphone-upgrade-program
To be sure though, I strongly suggest is giving Apple a call to see if they've made other allowances in the UK due to Covid-19.
You can call them directly at their UK number listed here:
https://support.apple.com/en-us/HT201232
Since it's a rapidly evolving situation though I would be surprised if any arrangements have been made yet, but that's just my opinion.
You can use the https://getsupport.apple.com website to arrange for a scheduled call-back and save the toll charges if you don't have a land line.
Agree, offering the click and collect and not supporting this program is a joke. I understand Apple cannot be responsible for Government decision to lock the nation down, but in 2020 I cannot understand how it's possible to apply for a mortgage online only and apple cannot manage the change of a phone with shop closed.
At least, they could:
Click and collect is confirmed but if you try to buy something and select you want to collect from an apple store the site will tell you no store has availability of anything.
If you try the upgrade program you get a generic 'the program is not available now'. Has anybody tried to get in touch apple already today?
This is what an iPhone sales rep let me know
Looks like EE is where people are going bad business decision to not go more online for a 2020 upgrade program Apple... “100+ people looking at this now” no prices though for Max yet.
Thanks I will try and contact them. Appreciate your response and the links
Click and collect confirmed and pre-approval had started for the regular loan options but nothing has changed for the upgrade programme yet. Fingers crossed they pull something out of the bag today!
Got the same few minutes. Has anybody tried already to reach them for 'your options for upgrading' ?
Why offer click and collect then? Such a joke
I have just tried and had the same response as above. Seems nuts!
If I have to wait 21 days (at minimum), I can wait for Apple ;)
Also, I am wondering if that's the usual offer where you overpay the phone in 30 months without any escape clause.
iPhone upgrade programme
