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has anyone else had an email that said someone had purchased a game on their account but it could be canceled by giving them the information of your account?

Has anyone else had an email that said someone had purchased a game on their account but it could be canceled? I went to their site and they wanted all my information including password so I deleted my information and changed my password but I don't know if there is really a charge. How can I find out if there is a charge?

Windows, Windows 10

Posted on Nov 3, 2020 7:03 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2020 7:14 AM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



2 replies
Question marked as Top-ranking reply

Nov 3, 2020 7:14 AM in response to KeukaMar

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



Nov 3, 2020 7:12 AM in response to KeukaMar

Apple will never, ever ask you for your AppleID password. Not under any circumstances. No legitimate company should ever ask you for any of your personal login passwords.


If your AppleID was compromised and someone used it in the App Store, you’d get a receipt for it from Apple with no option to cancel, although any App Store receipt has an option to report a problem or request a refund. And the purchase would be in your AppleID purchase history.

has anyone else had an email that said someone had purchased a game on their account but it could be canceled by giving them the information of your account?

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