Markup tool “unable to save changes”

I have an iPhone 7 and I already updated to the latest version.


I force closed all apps then tried it again.


I turned my phone off then back on and tried again.


it’s just a screenshot from Facebook and I’m trying to color over the persons name. I think it may have something to do with the iOS update from last week... I have plenty of storage left. What else can I do?

iPhone 7, iOS 14

Posted on Nov 4, 2020 2:35 AM

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Nov 8, 2020 1:38 PM in response to blair35

Hi blair35,


We appreciate you reaching out to us about the Markup tool. Rest assured that we’ll do our best to assist you.


Are you using the same steps in the article below to use the Markup tool?

Use Markup on your iPhone, iPad, or iPod touch


Are you experiencing the issue when using the Markup tool on photos and screenshot that are saved on Photos, Files, or Both?

Have you had the chance to try a different screenshot?


Please keep us posted.



Take care!

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Markup tool “unable to save changes”

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