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iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

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Question marked as Top-ranking reply

Posted on Nov 5, 2020 11:23 PM

Lots of people in Korea have this problem too, I just hope that it can be solved by software update.

When I boot up my iphone 12pro, and when I watch dark video especially including black color, the OLED doesn't show me the complete black color. I really hope that it is just a software bug and can be fixed by software update.

1,490 replies

Nov 23, 2020 10:12 PM in response to smr711

It looks there are at least two different kind of 12-problems: "Green glow" and "Green tint". Green glow goes along with flickering and brightness settings observed vertically viewing. Some expressions can be manipulated changing the screen parameters While Green tint is always there and can not be manipulated by the settings: In vertical viewing position visible as yellowish tint due to pixel color mixing effect and upon screen tilting the green pixels instantly dominate. May be others can confirm these findings which might help to figure our the root(s).

Nov 24, 2020 6:12 AM in response to Houdinii

As far as I "understand" the situation, there are (at least) two different issues with the 12-screens. Since both are "green" they might have the same origin, but as far as this chat tells they do not occur in parallel in one phone - either/or. But something is really weird after Apples experience with the 11 problems that they do not take the lessons from that and avoid screen mistakes while the community is sensitive to such kind of performance shortcomings. What puzzles me more is the awkward silence from Cupertino lasting more than two weeks. Customer communication about easy s/w fixing looks a bit different.

Nov 24, 2020 12:27 PM in response to billspaarbank

Just to be clear, they didn’t say they expect to fix that with software fix, they told macrumors not to service these iPhones but to tell people to keep iOS up to date instead, which suggests Apple hopes to fix this with software patch.

However Apple still did not officially comment on this issue and it might as well be faulty screens which will need to be replaced.

Nov 24, 2020 2:58 PM in response to m4x1k

Adding my name to the list of affected users. 256gb 12 pro max (UK based)


I first noticed flashing in the black border when watching a YouTube video in full screen, then downloaded a black image, viewed it in the photos app, then noticed the screen wasn’t completely black immediately when doing full screen.


Issue doesn’t occur at 100% brightness as others have mentioned.

Nov 25, 2020 10:41 AM in response to AlvaroPa

Ups.. That sounds like both " "Green glow" and "Green tint" do also occur together in one 12PM? In another chat I´ve read that black color is modulated with 218Hz in order to display grey values and the 60Hz might interfere at brightnesses below max. The green tint seems to be permanent and not affected by any screen settings like max brightness. In vertical view the green portion could be diluted by adding other colors but upon tilting the phone the screen gets really green. All the reported recent OLED display issues are "Green". Human eyes have max sensitivity at 550nm. Therefore, more green will help boosting the impression of high brightness values. In other words, it could be assumed that the green portion has been increased on purpose in order to achieve high brightness values without scarifying the battery life time (smaller battery size than 11PM) too much. Not so smart, I think. But when I read the professional screen test reports and nothing is reported herein about any green display issue I wonder what´s going on and whether the tested phones have been hand-picked and pre-tested to get nice test results published? I have returned my first phone and hope the new one will be o.k.. Delivery is announced for mid Dec. Hopefully all that will end up positively.

Nov 26, 2020 2:19 AM in response to Alupent

I've done some research after AlvaroPa mentioned that OnePlus had that issue and it was never fixed.


Looks like some people have this with Google's OnePlus since April 2020 and they still didn't fix it - basically it's an error in manufacturing process. Google keeps saying they will release a software fix but they still didn't...


Also some other devices are affected by this green tint: OnePlus 7t, op8pro, S10 lite,S20 Ultra, Galaxy Note20 Ultra, Tab S7 and S7+ and some xiaomi devices with samsung screens.


It looks like this is quite common issue with AMOLED displays.


It's faulty screens but this issue could be potentially masked in a software patch to some degree, so ideally Apple should replace the screens but they could just hide this issue with a software fix to avoid the recall costs.

Nov 27, 2020 6:32 AM in response to m4x1k

at first i noticed the yellow tint compared to my iPhone X and now i've noticed that too , it happens not to often and you have to be in complete darkness to see it, but it's not tolerable for a 1609 euros phone .. so i dunno what to do cos i'm sure most of them if not all them are plagued by this issue, i do not want to subscribe to Applecare +, do you guys it's not necessary cos either way apple will fix the issue via software or do a recall ?

thanks and Regards from France.

Nov 27, 2020 6:41 AM in response to angealexiel

You may contact Apple support (get a cases number so you are in record) and maybe request for screen replacement once the Genius Bar is reopen in france.


I reported to Apple support few times and they offered this option or either you can exchange a new one (which I think it will be the same issue unless they fixed it or change the OLED supplier). Anyway, I will get a RDV once the Genius Bar is open (I have no idea when they will open yet at my city lille :( ) so unfortunately have to wait till then to see what going to do with this issue ...


Cheers.

Nov 27, 2020 7:30 AM in response to jyewoon

Thanks yup i'll do that, despite the fact that i'm quite far from an Apple Store , so for me it will be only en exchange but i really hope they'll fix it, cos i've red numerous threads on Macrumors or reddit, and it's happened with a ton of android phones too .. i was able to identity the display manufacturer of my IPhone 12 pro max 512 Gb , it's Samsung...

it seems to happen on all Display from LG , Samsung and BOE..

iPhone 12 OLED Screen Issue

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