iPhone 12 OLED Screen Issue

I downloaded this color #191919 and checked it out on my iPhone 12PM. Set the iPhone to min brightness in a dark room and it appears evenly lit greenish “glow”. Even on a low display brightness in a dark room it’s it noticeable.

I then conducted the same test on my other oled mobile devices using the same test card #191919 and it appeared as a grey color, but with no hints of a “glow” green tint.

my eyes also can pickup a slight green tint in the settings menu where dark gray areas are used so I wasn’t surprised with my results.

I can also see this green tint on this test card when ambient lightening is not pitch dark and display brightness is above min level compared to my other devices.

Using the pitch dark room and min brightness merely exacerbated the issue for me.

occurs with true tone on or off.

Guys there is some hope:

I have chatted with apple support again and the agent said it is a known problem of the 12 series and can be fixed in the future but is difficult because every device is different and they only can deliver one update for all.

Even try this video with 20% brightness in a 100% black room. https://www.youtube.com/watch?v=0EwUp5QM9jk&feature=emb_logo

But wait for the eyes to get used to the black room otherwise you cant see it.

For all who have the problem write the support. The chance is getting higher for a fix.

Look into the chat (german)

Hi,

I am from India, i recently bought a iPhone 12 Pro Max and it is having the same issue.

My phone display is flickering and getting dim slowly and i even got a green screen during restart, except apple log everything else is green.

I have sent it to apple service and they returned it first time saying they didn't find any issue and again i showed them the issue and returned it for replacement, now again they are returning it saying they updated the software.

Not sure what to do and no one is responding.

APPLE CUSTOMER SINCE 2010....

Hi,

I am from India, i recently bought a iPhone 12 Pro Max and it is having the same issue.

My phone display is flickering and getting dim slowly and i even got a green screen during restart, except apple log everything else is green.

I have sent it to apple service and they returned it first time saying they didn't find any issue and again i showed them the issue and returned it for replacement, now again they are returning it saying they updated the software.

Not sure what to do and no one is responding.

APPLE CUSTOMER SINCE 2010....

Mine 12 Pro is Week: 49. S/N: DNPDT... , iOS 14.4 Public Beta

Didn't have an ability to check the display manufacturer.

Mostly the same issues: green tint on the bottom half of the screen on low brightness, on <75% there's grey glowing in static black videos, black pixels doesn't turn off in dynamic videos. When viewing photos with pure black color, pixels turn off only after 2-3 seconds.

Got my defect confirmed by AASP, waiting for a replacement.

Here is the comparison between my 3. iPhone 12 Pro (right) and my 4. iPhone 12 Pro (left).

The new one is better in the left 2/3 of the display, but has a big green tint stripe at the right side of the display. So in summary I think the new one is worse.

I will return the new one to Apple, because a display with some good and some bad areas is more worse than an display where the hole display has a green tint. Or what do you think?

Hello, guys. Can you tell me if my iphone has this problem? I can see it with my bare eyes, but some people say that everything is okay with the screen. In reality is a bit more bad, because my camera's quality is bad.

guys so even iOS 14.4 beta 2 fixes the yellow green tint problems? however, despite my complaints, the iPhone was not replaced in the Apple store or after calling Apple assistance for two months .. both in the store and online they do a simple software diagnosis .. why some of the device is it replaced and others not? everyone just told me to wait

Hello all!

Here is an update and comparison between iPhone 12 Pro Max and iPhone 12 Pro:

iPhone 12 Pro with SN DNP... (week 47) and iPhone 12 Pro Max with SN G6T... (week 51).

You see that the iPhone 12 Pro Max is very good according to the color-accuracy and the black (not perfect black until 30% brightness, but 99% black. It's hard to see it without knowing it). Also the iPhone 12 Pro Max has no flickering in videos!

So my conclusion is that the flickering and the clearly visible raised black from my iPhone 12 Pro is definitely an hardware-issue!

Raised black comparison (Left: iPhone 12 Pro Max, Right: iPhone 12 Pro):

Comparison for homogeneity / brightness (brightness set to 0%):

Mine’s getting worse day by day. I can’t tolerate having it anymore. Apple is just there sitting quietly and keep on ignoring us.

I don’t want to wait for that software update because I’m sure this is a manufacturing defect. This wont be fixed by a single software update as users having this issues differ from each other. Others have severe and different locations disgusting green glow on their screens.

Why did a phone like this passed through their quality control? I did not spent much money just only to have a phone behaving like this! How frustrating.

All right everybody. I have a 100% confirmation that this is a software issue and that all of the iPhone 12 Series devices are affected.

I'm from Lithuania, I got my iPhone 12 Pro on launch day in Germany. We don't have any official Apple Stores in Lithuania, so on 2021-01-14 I opened a ticket on my local Apple Premium Support provider (iDeal). A day later they picked up my device for inspection, a week later the device was on the way to Apple.

Just now I got an email that my device is back from Apple and that they informed iDeal that the issues on the iPhone 12 Pro OLED panels are software related and that they are working on a fix at the moment. Otherwise the device is working properly.

I'm attaching the E-mail I've just received as confirmation. Here is the translated text for you guys:

"Hello

The device is back from the manufacturer. The manufacturer reports that the device's OLED panels are not functioning properly due to operating system malfunctions. The manufacturer is already working on this issue and is addressing the issues. And in general, the device works properly and according to the manufacturer's requirements. Specify the address to which you want to receive the device."

I will receive my device back soon. They won't replace it or refund it. This is official, we are going to get an update and it's going to be fixed, the question is only when, because Apple does not provide a date.

I tried speaking to Apple Support couple of days ago. Their representative had given me following response on raised blacks/glowing issue problem. It's obviously copy-pasted, but sure seems like an acknowledgement. The answer doesn't indicate if the issue is software or hardware related though. (pardon for any grammar mistakes, I'm not a native speaker).

Same here :

« this iphone problem is already known at apple.

it is expected to be resolved on the next update or replacement program that will be supported by Apple.

but at the same time, we don't force you to wait, we can change the device for you, except that it reappears in the devices we replaced too »

I can't agree with you. Just installed iOS 14.4 and I still have green tint, raised blacks and green flickering in movies / videos.

(But it seems to be slightly better. So maybe (if you have an better display than mine in hardware, you are a lucky user that have no more problems).

Here you can see it: