iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.


My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE


And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.


That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2021 4:34 PM

Went to apple store again and was told they have to follow protocol before swapping out my phone. So we did another software reset directly through the computer which did not resolve issue. The next step was to replace the screen and not the entire phone. Took about two and a half hours, but I can confirm that the new screen fixed the problem of the green tint. No more tint or flashing on black screens at any brightness levels, at least so far. I am on ios 14.4. This leads me to believe it is a hardware issue. Hope this helps

1,490 replies

Mar 5, 2021 2:11 PM in response to PrakashParis

Well, I think you can trust that information. Because Apple follows a specific “code” with their serial numbers. You don’t even need such sites to determine when and where your phones where manufactured. The numbers and letters are dedicated to specific factories and production dates. You can google that and manually check for yourself. Aside from that Apple produces millions of devices in no time. And if they produced more devices last year than maybe they expected to sell during the Xmas season but didn’t, it may very well be that they still got stock that was produced last year.

Mar 28, 2021 12:07 PM in response to m4x1k

Estou com o mesmo problema, sou designer ai as artes pretas vou ficar vendo verde? mandei o celular pra assistência e sabe o que fizeram? não fizeram nada então fui pessoalmente na assistência a 2 horas da minha cidade e relatei o problema lá pra verem o que iriam fazer pq não são todos os aparelhos... e pq a propaganda é PRETOS MAIS NITIDOS estou vendo hahahaha

Apr 7, 2021 10:01 AM in response to PrakashParis

I’m not trying to say that it’s only that issue that makes me want it replaced. I just have felt that this display panel has not been a good one. When booting the phone the Apple logo helps show the spread of light where other OLEDs don’t seem to be like that. Possibly the screen protector I got from apple? But it shouldn’t be? I was updating to a _”Goldfish”_ version of iOS (can’t say the word here or will be removed) helped the logo to stay on longer to show the issue

Apr 7, 2021 11:48 PM in response to kushagrak

heck if I can tell. I would say yes to the bottom navigation bar light emitting into the black areas but it could be the glass screen protector I got from Apple…. I don’t wanna take it off to find out. With night shift it definitely seems to appear more greenish I just don’t understand why the grey bars in dark mode don’t appear to be uniformly one solid color rather than sorta patchy bars…. Also at 0 brightness the grey color definitely shifts blue ….I don’t think that’s normal. But I don’t own another OLED iPhone to compare…..

Apr 27, 2021 11:39 PM in response to ifromduluth

You are lucky to get fixed. But all of us aren’t. I never had the green tint issue i had this dim glow. Anyway its not fixed in mine. I have another issue in my phone. There is a whitish spot on my screen if i look it off axis but if i look straight its not there. Its there from since I bought it. Does anyone knows what it is. My brother bought the phone from UAE and he did not check it well and i never had this problem so i did not ask him to check that also. About tint i knew 12 series have it and hoped apple will fix it and trusting apple bought it. But this spot please someone let me know what it is

Apr 28, 2021 12:15 AM in response to ifromduluth

You sure? Because touch everything is working fine there. I really don’t want to take it to repair thats why waiting for an official statement from apple about the green tint. This spot has nothing to do with the screen right i mean the screen quality like the lcd screen will get these spot eventually and get bigger and another main reason I don’t wanna take it to repair is that in India no official apple store so when taken to 3rd party repair they charge us even phone in warranty and also service is very bad. I am waiting to ho to uae bcz its where I bought the phone or soon i will go back to china to continue my studies i am just waiting to show it to direct apple store. If its lamination issue i am thinking to wait? Whats t ur opinion

May 3, 2021 6:15 PM in response to mrsushi

Same here i was using a xs max its nit even worth to upgrade from xs max. The biggest mistake of my lofe selling xsmax and taking 12 pro max. I felt camera is a big downgrade than an upgrade. The photos are always overexposed especially the selfies. Selfies are so bad if there is a bright background the hdr is very bad. The video at 4k 60fps always flickers. The display always dim glow basically its a phone with ton of issues. Apple was so bad with their phones they just rushed without any quality control. I sold my 12 pro max and got a cheaper mi phone. Will see for 13 pro max if they don’t fix any of these issues i am done with apple. At Premium price we expect premium products

Jul 8, 2021 7:19 AM in response to m4x1k

It’s July iOS 14.6 iPhone 12. The flickering issue is still present. I went to the Apple service to show them the issue they kept my phon under observation for 1 day but said they couldn’t find the issue. It’s like Apple has just ignored this flaw because they might have to recall every iPhone 12 ever made. Some people don’t even realise that their iPhone has this issue which is even more upsetting because there’s not enough people complaining for Apple to look into this

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 OLED Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.