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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Ok so I see a lot of people have been having the same issue and apples seems to have no solution. I tried all the factory reset tactics and everything Apple suggested. Clearly it’s not my phone or the AirPods. It’s a software issue of some app which must be on my phone. It connect fine to my friends phone and my ipad. It’s ridiculous that in 2020 you have so many people with the same problem and they can’t figure it out
Hi there, Pavy77!
Thanks for reaching out to the Apple Support Communities! It sounds like your device is freezing when connecting to your AirPods. If you have tried the steps in these articles to Reset your AirPods and If the sound from your wireless headphones cuts out or is distorted and still have an issue, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.
Best regards.
Yes, you are correct. I’ve spent hours on the phone with Apple and it was nothing but a waste of time. In the end I saw someone else posted that they figured out the problem. It’s exactly what you said. Billion dollar company which charges 250$ for the pods. You’d think they would have figured out the problem at least if not the solution
Same here, I have the 12 Pro Max and Watch 5 Series and just today 1/21/21 I paid too much money for the AirPods Pro and the only thing it does is crash my iPhone. I tried resetting everything, still no change. Apple have to FIX this ASAP.
Unfortunately yes. Until apple fixes the problem. But you don’t have to do airplane more. You can just turn off the Bluetooth on the watch so the watch still functions with calls and texts from the cell crevice if you have one
I just called Tech Support and according to them they didn’t know about this. Normally none of them pays attention to these type of forums. A person just typed what I said. Hopefully when the release a mew update going to cover this, if not them I’m returning this Sh**t
Do you have an apple watch? My watch and the airpods connected together was freezing the phone. Apple needs to fix it.
Im having the exact same problem, had anyone found anything that can fix the problem? It’s so frustrating.
I am having the same issue my iphone 12, airpod pro and iwatch series 5. if i shutdown the iwatch the airpod working fine. But together (airpod pro and iwatch) not working. Iphone 12 getting freeze.
Yes it seems that the Airpod pros have a problem when connecting to Multiple Bluetooth devices at once. I turned off the Bluetooth on my Apple Watch and it never happened again
turn on airplane mode to your iwatch, whenever you want to use AirPod pro
It’s sucks man. The only thing you can do until they fix the problem is turn off the Bluetooth on the Apple Watch and that will keep the AirPod pros from crashing your phone
We have only one option, whenever want to use Airpod Pro we need to turn on Airplane mode in iwatch 😩
AirPods Pro freeze my iPhone 12
