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User profile for user: deanCollins
deanCollins Author
User level: Level 1
4 points

internet recovery issue

hi. i am selling my macbook air 2019 and resetting to factory settings. i press command and r to do internet recovery. but after the 10 min its says error. contact apple support. in restarted router and can’t connect via landline cable.

MacBook Air 13″, macOS 11.0

Posted on Nov 5, 2020 9:19 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,819 points

Posted on Nov 5, 2020 10:51 AM

What to do before you sell, give away, or trade in your Mac

Factory reset of your Mac - Apple Support


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


You will need a fast, working Internet connection, preferably, Ethernet. If you must use Wi-Fi, you will be asked to select your network and enter the network password. This procedure will install the original version of macOS that came pre-installed from the factory.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the Device list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


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User profile for user: Kappy
Kappy
User level: Level 10
361,819 points

Nov 5, 2020 10:51 AM in response to deanCollins

What to do before you sell, give away, or trade in your Mac

Factory reset of your Mac - Apple Support


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


You will need a fast, working Internet connection, preferably, Ethernet. If you must use Wi-Fi, you will be asked to select your network and enter the network password. This procedure will install the original version of macOS that came pre-installed from the factory.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the Device list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


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internet recovery issue

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