SMB issue in iPadOS 14

Question

Level 1

9 points

SMB issue in iPadOS 14

My iPad Air 2 is running iPadOS 14. However, since I updated to iPadOS 14, I can no longer access my NAS in the files app. It worked perfectly fine in iPadOS 13, but in this update, the files app does not want to have a bar of it. I get the following errors:

There was a problem connecting to the server. Check the server name or IP address and then try again. If you continue to have problems, contact your system administrator.

If I try again, I receive a similar error. The IP address of the NAS is 192.168.1.253. I have done the following troubleshooting steps:

Turn everything off (iPad, NAS, Router) and turn back on again
Taking the static IP of the NAS of the DHCP reserve list and make it get another IP address
Add another static IP of a different address

The NAS is a Western Digital My Cloud Home and as I mentioned before, it was working perfectly fine in iPadOS 13. It works fine with the latest version of macOS Catalina (10.15.7). It also seems to work perfectly fine when using the VLC App on the iPad. So I am confident that this issue is affecting the iPadOS Files app. Again, it worked fine up until I updated to iPadOS 14. I am currently on the latest version of iPadOS 14, (iPadOS 14.2). Please help me!

iPad Air 2, iPadOS 14

Posted on Nov 7, 2020 1:53 AM

Reply

Answer 1

Laup06

Level 1

4 points

Nov 22, 2020 1:34 PM in response to Zhamun

Zhamun

did you resolve this, i too have just updated to ios 14.2 and my cloud app will not stay connected to my nas drive wd my cloud. I have to disconnect and reconnect the device to access but then if i leave and rejoin app i have to go through the same process every time....so annoying.

Reply

Answer 2

Zhamun Author

Level 1

9 points

Nov 22, 2020 5:21 PM in response to Laup06

Hi. Unfortunately no, the issue hasn’t been sorted. macOS Big Sur works fine, and even a third party iPad app works fine (FE Explorer), but the iPadOS files app still refuses to connect.

Reply

Answer 3

thilo290

Level 1

4 points

Dec 10, 2020 3:12 AM in response to Zhamun

I have the same issue on iPadOS 14.2 with my NAS

Reply

Answer 4

LotusPilot

Level 10

301,934 points

Nov 7, 2020 3:28 AM in response to Zhamun

Having updated to iPadOS 14 (noting that iPadOS 14.2 is current), you may not have noticed a new security feature - Private Address - that masks your true hardware MAC Address.

Use private Wi-Fi addresses in iOS 14, iPadOS 14 and watchOS 7 – Apple Support

When Private Address is enabled (as by default it is) your hardware MAC address is replaced with a randomly assigned MAC address. This change to your MAC address may impact the DHCP-assigned IP Address of your iPad - and associated network ARP tables.

You may find that a restart of your network devices, or disabling Private Addresses (from iPad Settings) for your local WiFi network may resolve connectivity problems after updating to iPadOS 14.x You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:

WiFi Router
Upstream wired Network Switch(es)
WiFi Access Points / Network Extenders
Other fixed infrastructure devices - such as Printers and NAS storage
Client devices

I hope this information and guidance proves to be helpful in resolving any difficulties.

Reply

SMB issue in iPadOS 14

Similar questions