Wondering if Apple trade in is a scam

they edited my comment as well when I mentioned taking a c t i o n. Very interesting and telling on the part of Apple. There IS something going on here. and Apple is not stepping up and making sure their products are being produced/manufactured properly if they see and know of the continuous screen issues (3 white spots and more) OR backing their products value OR making sure their 3rd party contract is adequately and honestly doing a quality job. E t h i c s are in play here.

As several folks on this thread have already noted, the promise of a trade-in allowance can factor hugely into the decision of whether to buy a new Apple computer versus simply muddling along with the one you currently own. And so, no - Apple is in no hurry to shut-down that highly effective selling ploy.

Interesting. Of course I tried the trade in with an old phone 1st so any new MAC has been put on hold. I’m sure

my MAC has 3 white spots but I I’ll learn to live with then since they aren’t visible to me.

Completely agree. Yes, I have spent two days around 3 + hours each going back and forth trying to get answers. I even told them about all the complaints with exact same stories.... something stinks here and it's not the customers.

Traded in my 16" MacBook Pro, in excellent shape (except low battery), for new 16" MacBook Pro. My Mac appraised for $390. Waited two weeks from shipping, for response to credit amount, only to be notified $140 – because had 3 white spots or more on display. Very disappointing, but even more disppointing that the new 16" MacBook Pro received had been on shelf since 2019. It will only operate on battery for about 4 to 5 hours, and that's being cautious, to take all energy conserving measures. I think I'll have my old Mac returned; a gift to some person happy. What to do about this new MacBook??????????????

@cornell258

Seriously, the claim that a new battery lasts 12 hrs, is if you run NOTHING at all if you ask me.

If you are running Chrome for instance, 5 hrs on battery seems only a bit less than normal lolol. Chrome is a huge power hog. Use Safari instead.

And as of last night the "B" key on my 2 month old $1,800 MacBook Pro is sticking. Have to push down firmly on it, which pretty much kills any possibility of speed-typing. One reason I upgraded is because I hated the keyboard on my two year old Mac. Wish they would focus more on quality and less on their phony trade-in scam.

After I rejected the scam trade-in offer they did return my computer and it was in good shape cosmetically - they didn't harm in any way. However, it was completely bricked and although I followed all of the various procedures described online in the Apple support area to reinstall an operating system, none have worked so far. I've received a variety of error messages - untrusted certificate, unable to reach the server, etc.. So I'm calling support directly. I figure they owe me. Especially since the new computer - the one they hooked me into buying with the phony assurance I'd receive $390 for my trade-in - is still well within the initial free support period. I'll let you know what happens.

Update on my scenario, sent a phone one defect. I took a video before sending with pictures to show condition of phone when I declined the trade offer they sent me my phone back with a scratch from one corner to the other. So I went back and forth with them after the third try even with clear cut evidence they said they didn’t accept the liability. Even with clear cut pictures. MADness

@JezzaX10. this is normal. I had the same thing happening. You have to rename your harddrive. During the format of your harddrive it automatically got renamed to some generic name. But now the startup process cannot find the harddrive because it doesn't recognize that name. A simple rename back to the original and familiar harddrive name will fix that.

Very surprising that Apple lets this kind of thing effect its brand. Not Apple like. Puts some bad feelings in the consumers mind.

In recalling the trade-in offer, if I used an Apple Credit card to purchase, I would have received the full amount offered at the time of purchase. So basically Apple is pushing you to use their card. Can you say "Bank of Satin". So they are right there with Phobio on ethics. Sounds like Apple sales run amuck. Where are the brand experience police. As for the product I received, basically all good...faster computer...but pretty much the same as what I had in capability, the USB C a pain and costly...and the TouchID is near useless.

I got the same issue!! I literally made a video of saying goodbye to my Macbook Pro that I traded in, and no white spot whatsoever. Traded it in and got email saying there are white spots.

SAME HERE!! WTF! They said there are 3 or more white spots. My computer was in perfect condition. Such BS.

Did it to me with my iPhone $45 -> $0

Oh, and I wonder if now that it's coming back to us, it will have a more prominent screen crack in order to validate their "findings." I wouldn't be surprised.