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LSA007 Author

Level 1

36 points

Wondering if Apple trade in is a scam

I just traded in a beautiful 2 year old MacBook, which was valued at $340.

The company that processes it now tells me that it had three white spots in the screen and that the new value is $160.

There weren’t white spots, and they company definitely profit by doubling their margin with an excuse like that. As a consumer, I am disappointed that I can’t do this in front of a person in an apple store and that I need to let a shady third party give a take it or leave it without any proof. I think it’s not good enough for an admired company like Apple.

Posted on Nov 7, 2020 1:30 PM

Top-ranking reply

n8diggity

Level 1

6 points

Posted on Feb 17, 2021 12:50 PM

Exactly what's happening with my situation...

Did the trade-in program - purchased a new MacBook Pro with the belief that we would be receiving $690 for my perfectly good 2016 MacBook Pro - no screen issues when it left my house whatsoever - and I'm a graphic designer, so I would notice if there were any abnormalities in my screen. The trade-in program gets back to us a week later with notes saying that we gave them the wrong model information - which is impossible, and that there are "3 or more white spots". Bringing the trade-in value down to $220! That's $470 less than what we were initially told - a whole different price ballgame.

The trade-in program is definitely a scam, and I think we all need to make a stink about it. They're ripping us off.

And like many people here, I'm a loyal Apple customer - for literally 30 years!

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Wondering if Apple trade in is a scam

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