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Level 1

30 points

Wondering if Apple trade in is a scam

I just traded in a beautiful 2 year old MacBook, which was valued at $340.

The company that processes it now tells me that it had three white spots in the screen and that the new value is $160.

There weren’t white spots, and they company definitely profit by doubling their margin with an excuse like that. As a consumer, I am disappointed that I can’t do this in front of a person in an apple store and that I need to let a shady third party give a take it or leave it without any proof. I think it’s not good enough for an admired company like Apple.

Posted on Nov 7, 2020 1:30 PM

Best reply

Curt Whittaker

Level 1

46 points

Posted on Jan 26, 2021 11:09 AM

To get an idea just how ridiculous this is, at https://support.apple.com/en-us/HT202471, Apple states that "The pixel density of Retina displays is so high that your eyes can't detect individual pixels at a normal viewing distance." And yet, if the trade-in company's sensors detect 3 or more pixels (out of more than 4 MILLION) that are "white" (not working, I assume) -- remember, Apple says your eyes can't even detect those pixels -- the value of your trade-in computer is less than half what they originally said. No, I requested they return it. I can either sell it to another company, or just give it away and feel better than being ripped off like this.

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92 replies

lorin68

Level 1

24 points

Dec 30, 2020 5:38 PM in response to LSA007

Did it to me with my iPhone $45 -> $0

lorin68

Level 1

24 points

Jan 4, 2021 5:15 PM in response to SteveInPalmSprings

Got my iPhone back, perfect condition. Guess they just hope people will take the lower number and let them have it. Will try elsewhere in person, no more Apple for trade ins...

Jan 6, 2021 8:45 AM in response to DennisWSanDiego

Oh, and I wonder if now that it's coming back to us, it will have a more prominent screen crack in order to validate their "findings." I wouldn't be surprised.

lorin68

Level 1

24 points

Jan 17, 2021 4:02 AM in response to a brody

$70 for the iPhone Apple said was too damaged to have any value.

Feb 2, 2021 11:35 AM in response to lorin68

Also just got my phone back since I refused their joke of a trade in, and they sent it back without the simcard, so now I have to try to get it back.

lorin68

Level 1

24 points

Feb 16, 2021 12:09 PM in response to SteveInPalmSprings

i already delayed my laptop upgrade. My iPhone trade in was a test before l upgraded my laptop and Apple failed. Will wait now.

lorin68

Level 1

24 points

Mar 23, 2021 9:58 AM in response to kawikasurf

Either Apple doesn’t read these posts or they don’t care.

Mar 23, 2021 10:10 AM in response to lorin68

Good observation, Lorin. I'm convinced you're right on both counts.

Mar 23, 2021 10:50 AM in response to warner290

Well, that seems like a huge design mistake on their part then when the keyboard leaves marks that damage the screen beyond what they themselves think is acceptable.

[Edited by Moderator]