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How to turn off Headphone Safety on iPhone

Hi, does anybody know how to turn the headphone safety setting off on the new iso update???


cheers.


[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Nov 10, 2020 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2020 9:54 AM

Some of us have been handed a nasty surprise from Apple after recently updating to IOS 14.2. Prior to iOS 14.2 our phones had a feature called headphone safety which notified us that the volume of our headphones was too high and lowered it back down autonomously. This feature was mandated for EU states but it was optional for everywhere else, essentially if you lived outside of Europe, you were able to turn this feature off.

Once you update your phone to iOS 14.2 there is no longer an option to disable this headphone safety feature, whether you live in the EU or outside of Europe (I live in Canada). Okay, so what’s the big deal? Well, first thing, ethically speaking, medical concerns such as hearing loss, which this feature is trying to prevent, are essentially a personal choice, which should not have any interference with a Tech company.

More importantly, the feature has been designed terribly. It cannot differentiate between Bluetooth headsets, Bluetooth speakers, and Bluetooth receivers for your car radio. We typically listen to music quite loud on Bluetooth speakers, since they are typically further away from us, however since the phone cannot differentiate between a Bluetooth speaker and Bluetooth headphones, it assumes your listening to headphones too loud and lowers the volume for you to 50%. If you higher the volume manually it will continue to lower it every 20-30 minutes. This experience becomes dangerous when driving as it forces you to either pull over or reach for your phone and fiddle with the buttons while driving, which can have dangerous consequences.

We have tried reaching out to apple, and we were met with disappointing results. The recommended help was to submit your feedback to apples feedback page: https://www.apple.com/feedback/ Upon accessing the feedback page, there isn’t even an option to report any feedback for iOS 14.2 bugs/ features.

Shockingly, posts submitted to the apple community boards/forums kept being deleted, and I was personally threatened to have my apple ID deleted and ISP blocked if I continued to raise awareness in regards to this issue. This is truly a first for Apple, in 13 years that I’ve been a customer, I never thought I would get threatened this way. So one must assume there is no help coming, no consideration, no willingness to engage in discourse by Apple in regards to this with the impacted users.

Apples mythological existence was largely propelled by the introduction of the iPod, a device that made it easy for us to enjoy music, how we wanted, where we wanted. Today, amongst so many limitations due to the global pandemic, all we really ask is to please, let us enjoy our music uninterrupted, un-convoluted, we need this right now, for some of us, music is the only thing we have left to keep us afloat.

Please allow those who are not within the EU the ability to turn this feature off; we are all conscientious adults able to manage our hearing.

This is not a smear campaign against Apple, we just want to be heard, much like we just want to hear our music.


[Edited by Moderator]

1,120 replies

Dec 6, 2020 11:46 AM in response to bondo86

This need to be fixed or removed by Apple. If they want to promote safety, sure enable it by default, I support that. However, don’t restrict people from being able to use a device by making it not possible to be turned off. You need to consider factors of how far away people are from the phone and speaker, that they could be wearing hearing protection that is giving a false positive that they are being exposed (and yes this is a thing as I use Bluetooth hearing protection at work that has an external mic that lets you hear people talking around you but filters out everything high dB), in car audio systems, etc... The roots of the iPhone stemmed from the iPod original, which an integral part of its existence was the experience while enjoying music. Apple needs to stick to its principles. The choice to use this feature should be left up to the customer to disable.

Dec 6, 2020 8:44 PM in response to debraelizabeth

Right, I get what the WHO recommendations are for potentially damaging your hearing. What I am saying is that the feature in iOS does not take into account if the play source has an external volume control and assumes that if the phone volume is maxed out it must be blaring... in my case it is not as I’ve got the amplifier volume literally on zero, and the health tool still says I’m damaging my hearing by listening too loudly.


the audio playback is literally muted and I’m in the “warning zone” ... unacceptable.

Dec 7, 2020 11:54 AM in response to UsernamePlus

UsernamePlus wrote:

Wow. That’s actually ridiculous. The general implementation of this bug is a disaster but applying it to your alarm clock too?! That’s ridiculous.


It does not apply to the alarm clock that is part of the Clock app, but rather only to third party alarm clocks like Alarmy, as iOS doesn’t see them any differently than any other audio player.

Dec 7, 2020 2:55 PM in response to Dogcow-Moof

thanks for clarifying. still, if that’s the alarm you use that’s a nightmare.


I’m never updating ios again, that’s for sure. And I think this headphone thing means I’ll either downgrade to a second hand iphone 6 (is that the highest that the new ios won’t install on?) or an android. i’d prefer the android but changing from apple music and all my apps is a pain.


i hate apple rn.

Dec 7, 2020 9:36 PM in response to debraelizabeth

debraelizabeth wrote:

Yes it applies to all 3rd party alarm clocks, so your point is to force people to use the Apple alarm clock rather than have a choice?


No, it's a workaround for the moment, and shows that Apple isn't intentionally applying volume limits to alarms.


Rather third party alarm sounds are seen by the system as the same as any other sound being played and fall under the same restrictions.


This isn't an excuse, it's an explanation and shows that no, Apple isn't intentionally limiting the volume of alarms.

Dec 8, 2020 12:05 PM in response to Dogcow-Moof

iPhone should properly recognize what is headphones and what isn't. If that is not possible, then Apple should give opportunity to set it manually. I'm not using headphones with my phone at all. I connect it to amplifiers mainly, if volume on source device isn't maxed then switching to different channel is very dangerous as it will be insanely loud - somehow you need to compensate that decibels that phone is cutting out... This require immediate action from Apple.



Dec 8, 2020 6:38 PM in response to Klb88

100% agree, my dad is 75 and hearing isn’t as good - he has cancer and uses headphones in the hospital, drops volume on him constantly. Well says you can go out and buy beats pro for hearing accessibility 🙄🙄 going to just use one of my non apple tablets for music I guess. We are completely done with Apple, cancelled our IPad Pro we ordered I’m sure they will be pulling same nonsense on those too

How to turn off Headphone Safety on iPhone

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