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How to turn off Headphone Safety on iPhone

Hi, does anybody know how to turn the headphone safety setting off on the new iso update???


cheers.


[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Nov 10, 2020 12:41 AM

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Question marked as Best reply

Posted on Dec 3, 2020 9:54 AM

Some of us have been handed a nasty surprise from Apple after recently updating to IOS 14.2. Prior to iOS 14.2 our phones had a feature called headphone safety which notified us that the volume of our headphones was too high and lowered it back down autonomously. This feature was mandated for EU states but it was optional for everywhere else, essentially if you lived outside of Europe, you were able to turn this feature off.

Once you update your phone to iOS 14.2 there is no longer an option to disable this headphone safety feature, whether you live in the EU or outside of Europe (I live in Canada). Okay, so what’s the big deal? Well, first thing, ethically speaking, medical concerns such as hearing loss, which this feature is trying to prevent, are essentially a personal choice, which should not have any interference with a Tech company.

More importantly, the feature has been designed terribly. It cannot differentiate between Bluetooth headsets, Bluetooth speakers, and Bluetooth receivers for your car radio. We typically listen to music quite loud on Bluetooth speakers, since they are typically further away from us, however since the phone cannot differentiate between a Bluetooth speaker and Bluetooth headphones, it assumes your listening to headphones too loud and lowers the volume for you to 50%. If you higher the volume manually it will continue to lower it every 20-30 minutes. This experience becomes dangerous when driving as it forces you to either pull over or reach for your phone and fiddle with the buttons while driving, which can have dangerous consequences.

We have tried reaching out to apple, and we were met with disappointing results. The recommended help was to submit your feedback to apples feedback page: https://www.apple.com/feedback/ Upon accessing the feedback page, there isn’t even an option to report any feedback for iOS 14.2 bugs/ features.

Shockingly, posts submitted to the apple community boards/forums kept being deleted, and I was personally threatened to have my apple ID deleted and ISP blocked if I continued to raise awareness in regards to this issue. This is truly a first for Apple, in 13 years that I’ve been a customer, I never thought I would get threatened this way. So one must assume there is no help coming, no consideration, no willingness to engage in discourse by Apple in regards to this with the impacted users.

Apples mythological existence was largely propelled by the introduction of the iPod, a device that made it easy for us to enjoy music, how we wanted, where we wanted. Today, amongst so many limitations due to the global pandemic, all we really ask is to please, let us enjoy our music uninterrupted, un-convoluted, we need this right now, for some of us, music is the only thing we have left to keep us afloat.

Please allow those who are not within the EU the ability to turn this feature off; we are all conscientious adults able to manage our hearing.

This is not a smear campaign against Apple, we just want to be heard, much like we just want to hear our music.


[Edited by Moderator]

1,120 replies

Dec 10, 2020 6:42 AM in response to Toolmaker321

Toolmaker321 wrote:

Free people in a free country are free because they have the inalienable right FROM GOD to make a free choice.

For pity's sake, that's about the silliest thing I've heard in days and, given the country I live in and what's being going on lately, that's saying something. You may have rights. But, I'm pretty sure that whatever country you're in and however your rights are codified, nowhere does it say that you have the right to tell Apple how to design their product. If you don't like it, buy something else. That's how a free market works.

Dec 10, 2020 7:03 AM in response to IdrisSeabright

they also have to disclose it, they did not. The point being is this is the first time apple seems to be engaging in more deceptive practices. Let’s be honest here, if Apple want as honest and upfront and disclosed this to the public and media covered this how many would of still moved forward purchasing a 12 or would have upgraded? Truth is Apple hugely markets toward music and artists and usage including their air pods and beats.


Apple over the years has gained a lot of trust from consumers, that trust has been broken with very many. I’ve honestly never seen Apple engage in deception like this and I’ve had iPhone and apple products since 2007.


based on my personal experience with this issue, for a week I was told by apple it was a “bug” finally last email I received was at least honest. I do not believe even most of their staff was aware


Dec 10, 2020 8:31 AM in response to IdrisSeabright

I have every right to express my opinion as a consumer as does everyone else on here , we also have the right to discuss it. Apple wasn’t upfront nor honest and as what they did begins to affect more users, it will gain more media attention and more upset iphone consumers.


dont like my opinion then scroll past it. ✌️



[Edited by Moderator]

Dec 10, 2020 11:47 AM in response to realdfw

Even if it were true that it is driven by local regulations, I strongly suspect that it is actually some apple lawyers interpretation of the regs that is the problem, not the actual regs.


Meanwhile while ear protection is a good cause, what about the small problem that the device can’t/won’t descriminate between actual headphones and external connection, hard wired or Bluetooth, that need a fairly high volume from the phone to work properly?


I never use headphones with the phone but this stupidness badly messes up music streaming, sat nav and hands free calls in my car.


Have sent a comment to apple direct. It wasn’t complimentary.

Dec 11, 2020 2:53 AM in response to bondo86

As much as I hate this being forced on me, it's not a good enough reason for supporting leaving the EU...


Seriously though, I'm going to try frequently going into the Health app and deleting all the historical dB data the phone has collected to see if it'll shut up the notifications and sound restrictions! Anyone else tried this and had it work?

Dec 11, 2020 11:03 AM in response to bondo86

This isn’t anything to do with regulations. There’s no Global Music Regulation that affects the whole world. There’s no regulation in any country that says that phones cannot output to a hifi above a certain volume. Other manufacturer’s phones don’t automatically force the volume down. This is just something Apple has decided to do, for reasons we can only guess at. And it’s annoying so many of us I can’t see them keeping this particular “feature” for very long, but who knows...

Dec 12, 2020 7:25 PM in response to bondo86

The option to disable this must be added.


I NEVER use headphones, always Bluetooth connected devices so the phone volume is set to maximum, so that I can effectively control the volume with whichever Bluetooth device I may be using.


6 times today, SIX! While I was trying to just keep busy cleaning the house. Get it together Apple and override this update or I will be switching away from iOS for the first time since 2007.

Dec 12, 2020 10:11 PM in response to Magathemagnificent

Yes me to. Exactly the same also linked to my sat Nav. I’ll give them one update to redact it or I’m leaving Apple after 14 previously loyal years. I’ve just had to get a Microsoft surface pro for work. It was a reluctant purchase as I’m all Mac. I was amazed at how brilliant and intuitive it is. Wipes the floor against MacBook for office work. So I’m not scared anymore is my point. Everyone else has caught up and in some cases they are now leading.

How to turn off Headphone Safety on iPhone

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