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How to turn off Headphone Safety on iPhone

Hi, does anybody know how to turn the headphone safety setting off on the new iso update???


cheers.


[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Nov 10, 2020 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2020 9:54 AM

Some of us have been handed a nasty surprise from Apple after recently updating to IOS 14.2. Prior to iOS 14.2 our phones had a feature called headphone safety which notified us that the volume of our headphones was too high and lowered it back down autonomously. This feature was mandated for EU states but it was optional for everywhere else, essentially if you lived outside of Europe, you were able to turn this feature off.

Once you update your phone to iOS 14.2 there is no longer an option to disable this headphone safety feature, whether you live in the EU or outside of Europe (I live in Canada). Okay, so what’s the big deal? Well, first thing, ethically speaking, medical concerns such as hearing loss, which this feature is trying to prevent, are essentially a personal choice, which should not have any interference with a Tech company.

More importantly, the feature has been designed terribly. It cannot differentiate between Bluetooth headsets, Bluetooth speakers, and Bluetooth receivers for your car radio. We typically listen to music quite loud on Bluetooth speakers, since they are typically further away from us, however since the phone cannot differentiate between a Bluetooth speaker and Bluetooth headphones, it assumes your listening to headphones too loud and lowers the volume for you to 50%. If you higher the volume manually it will continue to lower it every 20-30 minutes. This experience becomes dangerous when driving as it forces you to either pull over or reach for your phone and fiddle with the buttons while driving, which can have dangerous consequences.

We have tried reaching out to apple, and we were met with disappointing results. The recommended help was to submit your feedback to apples feedback page: https://www.apple.com/feedback/ Upon accessing the feedback page, there isn’t even an option to report any feedback for iOS 14.2 bugs/ features.

Shockingly, posts submitted to the apple community boards/forums kept being deleted, and I was personally threatened to have my apple ID deleted and ISP blocked if I continued to raise awareness in regards to this issue. This is truly a first for Apple, in 13 years that I’ve been a customer, I never thought I would get threatened this way. So one must assume there is no help coming, no consideration, no willingness to engage in discourse by Apple in regards to this with the impacted users.

Apples mythological existence was largely propelled by the introduction of the iPod, a device that made it easy for us to enjoy music, how we wanted, where we wanted. Today, amongst so many limitations due to the global pandemic, all we really ask is to please, let us enjoy our music uninterrupted, un-convoluted, we need this right now, for some of us, music is the only thing we have left to keep us afloat.

Please allow those who are not within the EU the ability to turn this feature off; we are all conscientious adults able to manage our hearing.

This is not a smear campaign against Apple, we just want to be heard, much like we just want to hear our music.


[Edited by Moderator]

1,120 replies

Dec 21, 2020 4:32 AM in response to urbncwby76

The most current version of the EN 50332-3 standard encodes the requirements, but it is only available for purchase; perhaps someone with access to an applicable engineering library can look up the applicable spec.


However, a slide set from a WHO talk given on March 6, 2017 states:


Mandate:
Commission Decision of June 23, 2009
Exposure to sound levels shall be time limited to avoid hearing damage.
At 80 db(A) exposure time shall be limited to 40 hours/week.
At 85 db(A) exposure time shall be limited to 5 hours/week.

Requirements (draft)
Mandatory warning for 80 dBA sound exposure level per week,
i.e. 40 hours normalized.

Gain drop until warning acknowledged

Short-term Exposure Level
Limited to 100 dB A integrated over 30s


Note the words: Gain drop until warning acknowledged.


That means the device will turn down the volume when the warning is issued, though it is left unclear whether acknowledging the warning would turn the volume back up or if the user must take action to do so.

Dec 21, 2020 4:58 AM in response to MikeBzz

MikeBzz wrote:

[I'm not being critical of William's post, just the absurdity of a 'phone, iPod or whatever attempting to limiting the dB produced by the whole audio system at the other end of the ether].


Quite frankly it's also fuzzy in the case of wired headphones as different headphones like speakers have different efficiency ratings, so a voltage level that produces 85 dB on headphone "A" may only produce 80 dB on headphone "B" - but the EU specs take care of that by mandating the allowed voltage a wired headphone jack can produce. 🙄

Dec 21, 2020 5:31 AM in response to Dogcow-Moof

William, with all respect, law that was set in 2013 is in place already for 7 years and all devices sold in EU after that date warn users about exceeding that level. We must distinguish 2013 regulation from current one(if there is any).


Law from 2013 - is in place. Warning to prevent accidental volume increase. There was a switch on Apple to turn it on and off back in previous iOS versions. I don't remember exact name but it was there to set a safe level of volume to prevent volume increase by mistake ex. in pocket. You had to acknowledge notification and then you would be able to exceed that. I saw this on many Samsung smartphones since long time. Nothing else then notification. I'm rarely listening to music for 20h straight so newer so it appearing again after i removed previous one.

Current law - Not sure I have not heard anything new in this matter. It seems that Apple decided on it's own to implement function like this. There is nothing that would explain some gov forced them to do so.


-edit

In regards to CENELEC EN50332-3 it describes a standard. It's not a law. If you want to have that standardization on your device you must be compliant and pay for it, but nothing says its mandatory to sell devices with that standard applied. So if in some countries we see that there is a button to turn off that headphone notification option and not in US and EU that shows that it was clearly a decision from manufacturer. If they would keep standardization it would be consistent everywhere.


Last thing if Apple would be much into standardizing their devices to EU standards why we are still using Lightning over USB-C standard and previously microUSB.



Dec 21, 2020 6:21 AM in response to Clapham Boy

Yes this. The issue is intrusion. When i bought my device, it did not do this. I consider this a reduction in function and a change in expectation.


Incidentally my car is now confirmed as not contributing to the issue, so far only my aftershokz. So there must be logic that excludes devices that look like a car when they connect over blutetooth. When I have the phone on 100% volume in the car there is no data being accumulated in apple health.


I will test with a bluetooth speaker, but this doesn't detract from the extremely unwelcome intrusion, which I will be discussing with an escalation call to Apple thats scheduled later this week.


// further update - my bluetooth speaker, a denon envaya mini, also does not generate health data and so is also not contributing to the issue. Again the phone must know its a speaker.

Dec 22, 2020 2:40 AM in response to Scream106gti

Scream106gti wrote:

1. Two things in that report:

it refers to headphones. Most of the items complained about are NOT headphones.
2. it states regarding differentiation for adults/children - which there isn’t.


The safety standards consider BT to be "headphones."


Yes, it's weird/silly.


The applicable safety standards don't differentiate by age.

Dec 22, 2020 2:44 AM in response to czito1

czito1 wrote:

In regards to CENELEC EN50332-3 it describes a standard. It's not a law. If you want to have that standardization on your device you must be compliant and pay for it, but nothing says its mandatory to sell devices with that standard applied. So if in some countries we see that there is a button to turn off that headphone notification option and not in US and EU that shows that it was clearly a decision from manufacturer. If they would keep standardization it would be consistent everywhere.


The French law states products sold have to meet the EU safety specs which incorporate the CENELEC standards.

Dec 23, 2020 10:07 AM in response to bondo86

Audio volume ‘control’ restriction..,

Good bye Apple!

the volume consumed by the user depends on the resistance of the audio output system. My headphones are high impedance.

leave the volume alone!

My other usage is via an external speaker system that’s in my shed and that’s NOT clamped to my head, nir buried within my inner ear canal.

Keep out of what ADULTS should control for themselves.

Dec 24, 2020 2:46 AM in response to Dogcow-Moof

So you’re saying that in France *all* devices must force the volume down after 3 minutes? Because I don’t believe you. I’m in the UK. Up until the end of the year we are subject to EU law and there’s no such law here. Other devices don’t do this. Androids don’t do this. My television (which also has a headphone socket) doesn’t do this. My hifi doesn’t do this. None of the hifis on sale in shops do this. My friends phones don’t do this. No one else other than Apple forces their product’s volume down no matter the output (external speakers, headphones, Bluetooth stereos, car speakers, everything).

Dec 24, 2020 6:47 AM in response to colinfromorpington

Good report.

unfortunately although there might be some logic this isn’t applied consistently, for example, I use a Layen iDock to connect to an old Roberts 32 pin dock, the iDock is assumed to be headphones which it can never be.


I agree with your statement that their should be some ‘parental’ control of sorts and have left feedback on this.

Dec 24, 2020 6:53 AM in response to Scream106gti

Yes that doesn't sound very clever at all. Through a dock connector to an external amp you are going to want the phone turned up so that the gain on your external amp can stay low and you get better sound quality as a result.


Tbh I think the "restrict loud sounds" feature is already there to be used through parental controls.


We all need to be requesting that this is resolved. If anyone spots a workaround let us know.




Dec 24, 2020 7:27 AM in response to colinfromorpington

I have also written to headphone manufacturers. I have to wonder if there is a firmware update or something to the headset that bypasses this, given that it doesn't affect my car or my portable speaker. I also wonder whether there are headsets out there that aren't affected.


For users of the dock I guess you could switch to using an airplay device, what is sad of course is the airport express is no longer available, but it is possible to keep repairing them when they die at least.

Dec 25, 2020 12:16 AM in response to colinfromorpington

I’m still on 14.2. I don’t want to upgrade unless there’s a fix for this problem, and I’ve lost faith in Apple now, I don’t trust them not to sneak something else in. I never in a million years thought an update would stop me being able to listen to music so what else is next? Mandatory screen-time limits? Each update reduces my battery anyway. It’s as healthy as it always was (85%) but now requires 2 charges a day, which means I have to walk home to charge it during the day.

Dec 25, 2020 8:37 AM in response to UsernamePlus

Don’t upgrade. I spent a long time on the phone with customer support and we tried everything listed in this post—-which did not resolve the issue. She then located an article that said if your phone was shipped with 14.2, then you will no longer be able to disable “headphone safety” when you update to 14.3. This is diabolical and I fear just the beginning of how Apple plans to improve our lives by dictating what we can and can’t do with our own bodies. After all, sheep need guidance and who is smarter than Apple “geniuses “?

How to turn off Headphone Safety on iPhone

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