Sticky keys

I spilled sweet tea on my MacBook Pro 16 inch and it works fine but some of the keys are slow in pressing. Yesterday I powered it off and wiped it down it a fan blowing to it. I have apple care but how much would it cost for them to just clean my keyboard or will it have to be replaced?

MacBook Pro 16″, macOS 10.15

Posted on Nov 10, 2020 9:34 AM

Reply
6 replies

Nov 10, 2020 11:57 AM in response to Masterhunter32

Masterhunter32 wrote:

I do have apple care+ and my screen is fine including the touch bar. Now my escape key's back light doesn't look the same but yeah. So its gonna cost 300 dollars to fix my keyboard. Now like you said that it includes 2 accidents is that include this accident and if I did the service will they check any where else for damage like speaker or it going into the exhaust port between the screen and metal?



They will check it all.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)




Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Nov 10, 2020 11:18 AM in response to Masterhunter32

Masterhunter32 wrote:

So if it didn't get any further than the keys how much would the keyboard or just keys cost?


I suspect the entire upper case gets replaced this would include the keyboard.


Apple has to stand by the repair, they are not going to individually try an clean isolated keys— this is not cost effective.



If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Nov 10, 2020 11:54 AM in response to leroydouglas

I do have apple care+ and my screen is fine including the touch bar. Now my escape key's back light doesn't look the same but yeah. So its gonna cost 300 dollars to fix my keyboard. Now like you said that it includes 2 accidents is that include this accident and if I did the service will they check any where else for damage like speaker or it going into the exhaust port between the screen and metal?

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