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i have my iphone 12 here with me still in the box, i’m scared to open it as a quick google search has resulted in many people saying their iphone 12’s have scratched really easily. As i’ve payed £799 i don’t want to scratch it, any answers?
Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.
Yes, worse phone screen ever. & I even went to the Apple store about it & they said it’s not covered under warranty, I’d had it less than a week. I’ve had to fight with EE to get a refund. I’m so unhappy with it & the stress I have had from ringing Apple and EE all week, they’ve finally agreed to accept it back & I think once my 12 is received by EE and I can upgrade again, I’m going to go with Samsung. My 12 is scratched so bad after less than a week, my old iPhone 7 is in much better condition than my 12 so I refuse to pay all this money for a such a low quality phone.
Yes, scratches really easily!
After much abuse my older iPhone 7 had really one nasty scratch on the screen after a hard fall and some microscratches after many years of use.
I made the mistake of not using a screen protector on my new 12 pro since I thought the newer screen with the Ceramic Shield had to be much better than the old 7.
Nasty surprise it was after less than 2 months of normal use and having the phone in my pocket without anything else in there. I have some serious scratches and a deep one as well that I can feel with my nails.
Too bad Apple that the marketing is better than the product itself.
Really disappointed about the quality of such an expensive product. I have bought it for over 1 month and almost not used it, but the scratch came from nowhere. I have contacted the customer service today and also got the answer that they cannot do anything about this. But I think we as the customers should at least do something. If the product is indeed a defective product, Apple should definitely take them all back. I have left an official feedback here: https://www.apple.com/feedback/.
If everyone that meets the same problem raises the voice, Apple should definitely take action. Otherwise, this band loses us.
This is the claim on Bell Mobility's website. I filed the issue with Apple support and went in to document the issue after 6 weeks of use, 4 of the days without a screen protector. 4 major scratches (like run the finger nail in them) and hundreds of minor spiderweb scratches. My protector doesn't cover the camera and it's showing noticeable web scratches which will soon cloud images... again, just in 6 weeks. My SE didn't suffer that after 5 years of use. According to the store, if not repaired under the limited warranty, my after care will cover most of the cost of a screen replacement. Keep speaking up and registering this as an issue and eventually they will have to do something.
eelco208 wrote:
There is a huge difference with this phone and others, since this one already scratches at contacts with other soft materials.
That's simply not true.
The iPhone 12 screen is around a 5.5 on the Mohs hardness scale, which means only materials harder than that scratch it.
However, the most common component in sand and gravel, quartz, bits of which are actually found in most pockets just because it's common airborne debris, is harder.
Fingernails and pennies are not; knives and steel may be so, that means car keys could be problematic.
As mentioned previously, the thinking of the phone industry (not just Apple) is this:
You can protect your phone from scratches with a $30 screen protector.
Replacing a cracked phone screen may be up to $600, and you can't add anything to a phone screen that realistically makes it less likely to crack in a fall (you can add a tempered glass protector that somewhat protects from impacts directly on the screen, and cases can help absorb the shock of a fall.)
Most customers would prefer to replace a $30 protector if it breaks (because harder glass is brittle) than their $600 phone screen.
Yes it scratches incredibly easy. Really disappointed as I was beyond careful, not taking it out with me or putting it face down/anything on top of it. I had 5 days since opening my phone to wait for the screen protector to arrive and on the 5th day it has a deep scratch which I can fit my nail into. This has never happened with my previous models and for such an expensive phone and being so careful with it, it’s incredibly frustrating.
When you open it the first thing you should do is fit a screen protector. I couldn’t resist and in the 1 day waiting for the screen protector to arrive I have had the phone open on a desk at home.... and it has scratch. Come on Apple- I was expecting more for my money.
yes i read quite a few people showing scratches and i instantly put a protector on mine but it was from an iphonex so i got a proper size protector for it and by removing the old one and using it for a few hours i went to put new one on and i noticed a tiny dot, like a mini chip like a pin prick in the glass screen, nothing but my finger touched it cos i was so paranoid about it, now i will never be happy with it cos i feel the screen material is bad
In 5 years with a legacy iPhone SE with no screen protector, no screen scratches.
In a day and a half with an iPhone 12 Mini with no screen protector (ordered it Sunday; it's coming tomorrow), already several noticeable nicks. It's been in my pocket twice (alone in there, no keys or anything). No drops.
Bummer.
Yes it scratches very easily. My previous I phones have never had scratches in the screen and the new iPhone 12 pro I got a month ago already has multiple scratches!! I try to protect my phone as much as possible but expected the screen to be strong enough to withstand the contents of my coat pocket.
I am a fellow user; I have no power to delete anything.
Posts are only removed by moderators for violating the Terms of Use for Apple Support Communities, which you agreed to follow when creating a login here.
You chose not to protect your significant investment with a screen protector why, precisely?
I know you said you never used one, so that doesn't make sense; just because you've never had a fire doesn't mean you don't keep fire extinguishers and smoke alarms around your residence.
You'll have to see what Apple Support has to say; if it's truly a defect they will take care of you; if it's clearly been dragged across something or was scratched by something, they won't without charging you for it.
Coachferg62 wrote:
Well then, one of their two claims is a lie. It’s either tougher or more scratch resistant, but it sure as **** isn’t both. I had my 7plus since introduction and it did not suffer from cracking or scratching, and believe me there were opportunities for both many times.
Your experience is not that of many, many others,
People cracked and smashed their screens from a drop quite frequently, and since the iPhone 11 the number of people posting about that has fallen to near zero.
I value scratch resistance over fracture resistance.
That's you; the industry doesn't agree.
Please feel free to express yourself to Apple at the link below; saying it in this forum accomplishes nothing.
We're all just other Apple users here, no one here cares whether you buy another Apple product or not so your threats are falling on deaf ears.
If you like, you can complain to Apple here:
You didn't apply a screen protector, you scratched your phone, that's pretty much the end of it.
Feel free to choose another vendor next time, but the glass on their phones will scratch as well in the name of enhanced shatter resistance.
In fact, as mentioned above, if you buy a Samsung, you get stuck paying for a screen protector as they include one from the factory.
Got my iPhone 12 Pro Max scratched on the second day :(
I thought it was durable and since the camera lenses are protruding, I placed it on a flat clean surface with the screen facing down. Then I just noticed that there's already a scratch that you can actually feel when you slide your fingernails over. If only I have bought a screen protector before using it.
Does the iphone 12 scratch easily?
